Customer Service Representative

Melanie Hood

**** ********* ****

Converse, Texas 78109

Mobile 210-***-****

mailto:*********@*******.***

______________________________________________________________________________

Career Objective:

To obtain a meaningful and challenging position that enable me to utilize my Telecommunication, Clerical/Administrative skills.

Education:

Houston Community College System Central Campus

Certificate: Law Office Clerk 05/2004

Employment History:

Appleone@Airtron 07/2011-12/2011 Customer Service Representative/Dispatcher

Provided customer service to AC/Heating customers. Selling and offered upgrading services and accessories. Placed orders for filter program. Dispatched to technicians and outbound collections to customers and builders. Multi-task and performed various clerical duties.

JISD 12/2010-06/2011 Substitute Teacher

All grade levels, special needs children and administrative support such as a Receptionist and clerical aide.

Burnett Staffing@Superior Health Care 06/201*-**-**** Referral Specialist

Data entry for emergent inpatient admission, created authorizations for emergency inpatient admissions, answered the phone, multi-task and performed various clerical duties.

City of Converse 04/2009-06/2010 Telecommunication Operator

Dispatched medical, police, fire and animal personnel. Entered stolen items, answered the phone and took 9-1-1 emergency calls while being able to multi-task, organized and performed various clerical duties.

Eurostaff@CPS Energy 10/2008-02/2009 Customer Service Representative

Provided customer service for gas and electric customers, answered billing inquiries and follow-up on research for customers with bill investigation.

City of Missouri City 11/2005-08/2008 Telecommunication Operator

Provided administrative support, dispatched police, fire and animal personnel. Responsible for jail duties including searching female inmates entered setcic warrants, entered stolen items. Answered the phone and took 9-1-1 emergency calls while being able to multi-task while maintaining organization.

Skills:

Word Windows

Access Outlook

Excel PowerPoint

60 wpm and 10 key

References:

Will be furnished upon request

Contact this candidate