Customer Service Data Entry

Coretta L. Hall

*** ******** **. #***

Clearwater, FL 33756

Objective: My goal is to learn various duties while working in a professional business atmosphere.

COMPUTER/OFFICE SKILLS

Microsoft Word, Excel, type 60 WPM, 10-key data entry 12,000 ksph, alpha-numeric data entry 10,000 ksph.

EMPLOYMENT HISTORY

SENIOR HOME CARE (Medical industry) – 19345 U. S. 19 N. Clearwater, FL 33762 727-***-**** (2003 – 2004)

Position: Office Assistant – Intake patient’s insurance information, process oasis (medical form describing the patient’s condition). Process and analyze nursing visits. Retrieve incoming calls from patients and relay messages to the field nurses.

WAKELY & ASSOCIATES/IAS (Insurance Industry) – 8545 1256th Ave. N. Ste. 200 Largo, FL 33773 727-***-**** (2006 – 2010)

Position(s): Claims Customer Service Representative – Take incoming calls and research all claim related questions. Additional duties: Type, fax, mail letters to providers, policyholders and attorneys.

Subrogation Clerk – Research previously paid claims, type correspondence to attorneys requesting itemized bills, prepare and update spreadsheets.

STATE ATTORNEY OFFICE (Legal Industry) – 14250 49th St. N. 727-***-**** (1995 – 2002)

Position(s): Victim/Witness Clerk (promotion) – Prepare reports (Microsoft Word), data entry (60 wpm/10,000 ksph), prepared confirmation sheets for trial; schedule investigation calendars and assisted victims by phone and in court. This position also required me to send out subpoenas and letters for trial, assist attorneys with gathering witnesses for trial, set depositions and complete receptionist duties.

Juvenile/Misdemeanor Intake Clerk (promotion) – Prepare confidential information going to trial, set investigation calendars for attorneys, processed subpoenas in computer for trial, case-connect victims in computer and receptionist duties.

EDUCATION

ECKERD COLLEGE - 4200 54th Avenue South St. Petersburg, FL 33711

727-***-**** (did not complete due to lack of finances).

Course of Study: American Studies (Concentration), Law and Justice (Minor).

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