Customer Service Sales
Resume:
Rory Perkins
Houston, Tx *****
****.*******@****.***
SKILLS:
Customer service in a manufacturing, oil and gas, and chemical setting
Logistics coordination, scheduling, dispatching, expediting, shipping and receiving
Order processing, inventory/asset management, materials coordination
Purchasing, invoicing, pricing, bill of lading
Scale weight tickets, certificate of analysis, M.S.D.S
Inside sales, inbound call center, load support services, terminal management
Microsoft Office, S.A.P-Inventory, Fed-Ex Freight Online, UPS World Ship
EDUCATION:
Houston Comm. College 2004-2005
Phillis Wheatley Senior High School 2002
Affiliations:
D.E.C.A- Distributive Educational Clubs of America
EMPLOYMENT HISTORY:
Shell Oil and Gas - Analyst-Load Support Services 9/2011-Present(Contract)
Responsible for providing above and beyond customer service to inside and outside customers, logistics coordination, inside sales, order processing, providing and quoting allocation to drivers, dispatchers, and customers, heavy inbound call center environment, troubleshooting and resolution for loading support services, terminal management, coordinating with demand coordinators, credit, and outside sales rep to supply fuel to equity and non equity locations, monitoring group email for possible allocation problems, terminal outages, supply issues etc.., and resolving immediately.
Baker Hughes Inc.-Inventory Expeditor 4/2010-9/2011
Processing inbound and outbound packaged and bulk loads, logistics coordination, completing all bill of ladings correctly and accurately and signing off to comply with D.O.T guidelines and regulations, yielding all production orders in SAP using /NCO02, NMIGO, NCO11, NMB1A, NLS24, NCO01, NLT01, NLT24, NCO13, invoicing, inventory management, order processing, communicating with terminals on loading and unloading problems, updating and notifying carriers of loaded and unloaded bulk containers, coordinating all pick ups and deliveries with various carriers, providing excellent customer service to inside and outside customers, processing all customer orders in a timely manner, handling and resolving all inquiries in a professional and timely manner, entering all bill of ladings into SCO Logistics, receive all bulk product into SAP for production and consumption, coordinating logistics with schedulers, plant and warehouse personnel to ensure all order are processed and delivered to the customer on time and error free.
Reagens USA, Inc. 7/2009-2/2010 (Contract Assignment)- Customer Service Rep/Logistics Coordinator/Purchasing
*Customer Service
Provided exceptional customer service to internal and external customers in a professional manner. Communicated effectively to interface with customers and team members. Provided inside sales being involved with customer and transaction from first point of contact to final delivery at customer site. Managed customers and inquiries. Coordinated with production and expedited the completion of customer orders and rush orders. Accepted orders via phone, fax, or email for input into Excel Spreadsheet. Did immediate confirmation of order.. Provided pricing on material's and delivery. Prepared sales confirmation. Prepared and presented quotes to new and existing customers. Maintained letters of credit. Prepared necessary documentation for invoicing to submit to accounting dept. Presented new customers to accounting department with all required documents. Promoted new business opportunities. Immediate follow up with customer. Expedited and tracked orders through production. Resolved customer complaints in a timely and professional manner; being involved from first point of contact to final resolution.
*Logistics Coordination-
Coordinated with different carriers, freight forwarders and broker's for deployment of materials to customer site. Negotiated pricing on LTL, FTL, and Bulk Tanks to ensure continued profit of company. Prepared packing list, dispatched trucking companies for deployment of material's, verifying tractor and trailer, notifying warehouse of pick up/delivery of materials, logging in drivers and collect/distribute all necessary paperwork. Outside meetings with vendors to build and maintain solid working relationships. Scheduled incoming and outgoing raw bulk material. Scheduled bulk tankers, dry vans, ISO tanks, hot shot's, ocean, and air freight. Acted as liaison between customer and carrier. Prepared and distributed all shipping documents, bills of lading, Certificate of Analysis and M.S.D.S .
*Purchasing-
Purchased raw bulk material from parent company as well as outside vendors. Coordinated with Vendors on availability of material, pricing and lead time. Vendor management. Maintaining approved vendor list. Sourcing out different vendors from vendor list to compare pricing and ensure best quality of product at lowest possible price is attained. Inventory Management.
Baker Hughes, Inc. 8/2008-5/2009-Inventory Expeditor/Customer Service Rep
Responsible for providing excellent customer service to new and existing customers, logistics coordination, doing immediate follow ups, resolving customer complaints in a professional and timely manner, being involved from first point of contact to final resolution, verifying the incoming and outgoing of chemical's, gases, and other plant commodities in a deadline driven environment, inventory management, verifying bills of lading, certificate of analysis, scale tickets, trailer and container numbers, verifying all commodities are at the correct place at the correct time, entering all data into ''solutions now'' data base, expedited customer orders, coordinated with production and schedulers to expedite the production process, creating bills of lading, transfer orders, and picks for warehouse personnel to attain correct products for shipment, dispatching customer orders, tendering orders through trucking companies, managed scheduling of trucks, order preparation for inbound and outbound tank trucks, maintained proper warehouse location for chemicals. Assisted with adding locations and quantities in manufacturing portion of S.A.P system. Checked inventory quantities for availability to fulfill customer orders. Assisted warehouse personnel in ensuring that carriers are on time for their appointments and the warehouse loaders are aware of their arrival, made copies of bills of lading for proper hauling of materials to direct customer, distributed placard's for trucks accordingly for materials loaded on trucks.
B and P Valve Supply Co. 2005-2008 -Logistics Coordinator/Customer Service Rep
Logistics coordination, contacted various carriers, broker's and freight forwarders and negotiated pricing on deliverables and maintained solid relationships to save the company revenue, managed trucking schedules, dispatched deliveries to customers, provided excellent customer service using highly effective communication skills, inventory management, cycle counts, signing bills of lading, UPS world ship, fed-ex collect, contacting customers using telephoning and e-mail format, received orders via telephone, email, and fax and confirmed order receipt within one hour of first contact, prepared sales order, record keeping of merchandise attained and sold, ''end of month''; going through all financial records for the month and getting payment or resolving any open or pending transactions, coordinated warehouse functions for 20 employees, tracking inventory through production, and serving as second back up for Logistics management. Provided inside sales, provided pricing, payment terms and delivery options, prepared and distributed quotes, followed up on quotes with customers, reconciling of shipment error with customers, processing return goods authorizations, calling customers to verify shipment of goods and receipt of goods, data entry, filing, copying, telephones, comparing serial numbers and authorization numbers to guarantee correct shipment of merchandise.
DREYERS' GRAND ICE CREAM,INC 2006-2006(Part-Time)
Order picking of outgoing products, stand-up forklift, back to pick, use of computerized talk man to receive order, palletizing, productively working in -20 degree frozen warehouse, loading and unloading, and maintaining cleanliness of warehouse.
OFFICE DEPOT WAREHOUSE 2005-2006(Part-Time)
Material replenishment, product inspection to insure quality and safety to customers, shipping and receiving, loading and unloading, pulling product off of conveyor belt to build outgoing pallets, shrink wrapping, manual pallet jack, forklift, palletizing, scanning incoming merchandise into company database, bar coding, crew trainer, and light supervisory of 5 employees.
LOWES HOME IMPROVEMENT 2003-2004 (Seasonal)
Customer service, commercial accounts, inside sales, over the counter sales and customer service, telephones, copying, faxing, mill works, lumber, paint, stocking, merchandising, processing commercial orders, heavy cash handling, and dealt with customer complaints dealing with product issues while at the same time maintaining the customers business
REFERENCES AVAILABLE UPON REQUEST
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