Project Manager Quality Control

Haja Z. Cole Home Number: 301-***-**** Cell Number: 301-***-**** Email: *******@*****.***

Citizenship: U. S. A Veteran’s Preference: No

OBJECTIVE

Always try to gain valuable experience that would assist me in honing my skills and capabilities that would enable me to make a significant contribution in whatever organization I get in.

EDUCATION

MS, Business Administration/Acquisition, Strayer University – Spring 2012;

BS, International Business, Strayer University, May 2010;

PROFESSIONAL EXPERIENCE

Library Associates Companies Jan 2010 – Feb 2011

Contractor – Government Printing Office (GPO), (Historic Shelf-list Project)

Team Lead/Cataloging Supervisor

• Supervise contract personnel, liaison between contractors and Government Printing Office staff members

• Used various library databases for cataloging, searching call numbers, and verifying and linking holdings

• Applied Anglo-American Cataloguing Rules (AACR2), machine-readable (MARC), OCLC manuals, and LC subject headings, to catalogue and classify library materials

• Interpreted and applied library policies and procedures to analyze and resolve problems

• Verified bibliographic information and availability in standard print and online sources to ensure completeness and accuracy

• Perform quality control of all work performed by contract team, maintain time and attendance records

• Assist in implementing changes to methods and procedures of workflow to improve project efficiency.

Library Associates Companies Nov 2008 – Dec 2009

Contractor – Library of Congress (Serials Inventory & Bindery Project/ILS Reconciliation Project)

Serial Library Technician

• Retrieve material from shelves (periodicals, folios, newspapers, and books)

• Perform shifting and shelf-reading of collection

• Perform sorting, arranging, file loose leaf using a filing system code and collating of publications

• Prepare computerized bindery tickets

• Create and update bibliographic and item records, holding summaries, according to MARC format

• Perform quality control of all pre-bindable units

• Rectify holdings records between ACCESS database and ILS Voyager system

• Utilize Voyager cataloging and acquisition modules, as well as LARS software.

Library Systems & Services, LLC May 2007 - Sep 2008

Contractor – Library of Congress (Inventory Project, Collections, Access & Loan Mgt Div) Assistant Project Manager

• Maintain high quality and accurate work product, and appearance of the library collection

• Evaluating staff performance

• Maintain attendance and update filing system on each individual staff member

• Provide weekly activities report for section head

• Update, input and correct Voyager records; Interprets and explains library services, policies and procedures

• Linked records of newly catalogued items to the listings in the library’s overall public access catalog

• Liaison between contractors and Library of Congress staff members

• Attend meetings, perform clerical duties, and assist in other areas of the project as needed.

Team Leader May 2005 – April 2007

• Coordinate the activity of a group of technicians

• Examine and inspect materials transported to the Library of Congress storage facility at Ft. Mead

• Ensured proper compliance by team members using Voyager system

• Managed return workflow regarding corrections from Inspectors

• Performed work with attention to detail and followed library policies and procedures

• Utilize Voyager system to search and retrieve bibliographic records

• Maintaining the work quality and appearance of the library collection, replacing labels, stabilizing

covers and cases

• Train proofreaders; processes computer generated reports.

Library Technician/Proof Reader June 2003 – April 2005

• Search, retrieve and input bibliographic or related information in the ILS

• Resolve problems associated with the handling, maintaining and updating of records in Voyager

• Performs quality control of all work according to library policies, procedures and priorities

• Searches OCLC database and imports correct bibliographic records; create holdings and item records

• Assist with maintaining the collection by replacing labels, stabilizing broken covers and cases; shelving materials and shifting shelves.

Kaplan Technology Inc. Jun 1999 – Dec 2001

Contractor, US Patent and Trademark Office

Financial Analyst Technician

• Process reports from statistical reporting systems, and respond to requests for information

• Compile and maintain various data tracking systems

• Conduct research, prepare and assemble case files

• Receive, analyze and respond to customer inquiries, in person or by phone, concerning refund regulations, mailing restrictions, rates and other matters involving refund transactions

• Provide expertise and formal training to staff on existing and new refund policies.

Armstrong Data Services Nov 1997 – Feb 1999

Contractor – Environmental Protection Agency

Records Information specialist

• Assist in providing advice and training of staff regarding complex processing of personnel actions

• Perform technical and clerical duties; respond to inquires; conduct research, collection and retrieval tasks

• Update and correct records using an automated database

• Complex bar-coded scanning programs and microcomputer software system

• Prepare weekly reports, and conduct research, both manually and via automated system

• Perform necessary data entry and retrieval, explain policies and legal requirements; schedule meetings and appointments.

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