BA resume

Rajeev Verma

Ph: 617-***-****

** ******** ***, *********, ** 02139 ********@*****.***

Summary

Decisive, action-oriented, result-focused and self-driven individual with more than 6 years of professional experience in business analysis, business intelligence analysis and quality assurance fields.

Areas of Expertise

• Extensive experience in designing, developing, and implementing innovative business process and system solutions for web applications and business intelligence solutions.

• Well versed with software process models including Waterfall, Spiral and Agile methodologies.

• Prepared Business Workflow models that cover "How" business processes are accomplished.

• Prepared Workflow diagrams analyzed “AS IS” and “TO BE” scenarios, designed new process flows and documented the business process and various business scenarios.

• Good analytical skills at conducting GAP Analysis

• Planned and defined system requirements to Use Case, and Use Case Narrative using the UML methodologies and expert in facilitating JAD session

• Comprehensive knowledge in writing documentations including Requirement Specification, Feasibility Analysis, Risk Analysis.

• Excellent knowledge and hands-on experience in Object Oriented Design and Analysis (OODA)

• Hand on work experience in Data warehouse and Business intelligence (BI) tools - Cognos, Informatica.

• Hands-on experience in creating the web screen prototypes using the iRise tool

• Excellent verbal, communication and coordination skills with ability to bridge gap between Business Clients and IT department

• Highly skilled in creating Context Activity, Use Case, Sequence, Logical Data Flow diagrams using MS Visio and MS Word.

• Proficient in Data gathering and Data analysis to meet business requirements using SQL queries.

• Provide estimations for different phases of the project such as requirement gathering, construction, Testing and Implementation.

• Able to take a large conceptual problem, break it into components, establish plans and a critical path to solve problem and to meet project timelines.

• Excellent knowledge with the healthcare claim processing systems

• Identify and create test data requirement which correspond to and satisfy every business requirement by conducting meetings with subject matter experts (SME).

• Create comprehensive test strategy document and master test plan to be loaded in Quality Center.

• Assign and schedule tasks to resources to meet project deadlines.

• Participate in daily DRB (Defect Review Board) meetings to comprehend defects in application.

• Provide support to the Business Users during UAT.

• Hands-on experience in the 3rd party implementation of external systems.

• Flexible and performed a variety of roles such as functional analyst, data intelligence analyst, tester, developer, and trainer.

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Technical Skills

Modeling and requirement management tool: MS Visio, Rational Rose, Rational RequisitePro

Software Development Methodologies: Agile, Waterfall, Iterative.

Requirement Tracking: Quality Center.

Business Intelligence tools: Cognos, Informatica, and SAP BW.

QA Tools: QTP, LoadRunner 7.5, Rational Test Manager, Rational Robot, Rational Clear Quest, Manual testing

Programming Languages: C and C++, SQL, AS400; Visual Basic, VB.Net

DBMS: Oracle 9i & 10i, MS SQL Server, MS Access

Web Technologies: HTML, XML, JavaScript, ASP, JSP; .NET

Operating Systems: Windows NT 4.0/2000/ME/XP, Mac OS, UNIX

Application Tools: MS Office, MS Visio, MS Project, iRise (web screen prototype tool)

Electronic Data System (EDS), HP Company/(BCBSMA) Feb 2007 – Present

Consultant

Projects:

Google Health: The goal of Google Health project is to facilitate the BCBSMA customers and business teams with the ability to extract their claims information via their Google health web page and generate reports using the Cognos Business Intelligence tool.

Disease Management: Disease Management tool is a Health care Information System (HIS tool). This tool is used to manage data related to member eligibility, participation and statuses in Blue cross programs. This tool also generated Cognos reports for the business areas for the analysis purpose.

MetaVance (MTV): MetaVance is a HIPAA-ready system that supports consumer-directed health plans, medical management and claims processing. It helps better administer health insurance products such as HMO, PPO, CDHP, indemnity and hybrid managed care programs.

Member eligibility web service: This is a generic web service for BCBSMA vendors to verify member eligibility and BHOMS member eligibility checks.

Provider list web service: BCBSMA will provide vendor (BHL) a web access to allow vendor to extract a list of National program eligible providers as of the extraction date.

Financial feeds for Blue Enroll track: Add the new Financial functionality in the Blue Enroll Application (Blue Enroll is used for enrolling BCBSMA members in several health plans – Medial, Vision, Dental), See Beyond messages and backend RTMS system. The added new functionality allows the plan sponsors to add the Health Saving Account (HSA) and Financial Saving Account (FSA) Financial fields to the subscribers if a group under the account is offering the financial feeds.

Responsibilities

• Work with the relevant business partners to Discover, Describe, and Document detailed Business Functional Requirements (BFR) and Informational Requirements for new projects, modifications to improve existing systems and for business intelligence and reporting projects.

• Conduct JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.

• Create functional documents and use case documents for the web applications and Business Intelligence applications.

• Created the prototypes of the web screens using the iRise tool.

• Involved in business scoping activities and ensuring that solutions support business processes.

• Created UML diagrams - Context Activity, Use Case, Sequence, Logical Data Flow diagrams using MS Visio and MS Word.

• Assist in designing the Relational Structures that were needed for the ETL programs.

• Research, design and implement Data warehouse and Business Intelligence solutions using Business Intelligence tools.

• Defined quality attributes, external interfaces, constraints, and other nonfunctional requirements.

• Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.

• Gathered requirements for the Customer Relation Management (CRM) applications.

• Create test data in the Mainframe system to do the Load and Stress testing of the web applications.

• Execute SQL queries to test the back-end application database and Informatica Reporting database.

• Review requirements and prepared test scenarios, test cases and test data to test different functionalities and Integration on different Operating systems like Windows and all UNIX flavors.

• Create the test cases and test data to test the functionality of the application.

• Perform Positive and negative testing according to the test scenarios.

• Recorded, reported and tracked bugs using Mercury Quality Center and discussing about the bugs in the weekly status meetings.

• Mapped conversion data requirements from HIPAA compliant 837 transactions to the TRLog format (COBOL language).

• Interacted with developers, users and various members of my team to discuss and to resolve defects and their priorities.

• Maintained the Requirement Traceability Matrix (RTM).

• Actively involve in the UAT.

• Involved in deploying the applications in pre-production and production environments.

Environment: UML Diagrams, Agile Software development, SeeBeyond, Weblogic, Aqualogic bus, J2EE, Mainframe, Metavance (MTV), Visio, Workflows, MS Office, Oracle, CRM, Informatica, Cognos, Quality centre, MS project, NAsCO, COBOL

Data Group Inc./ Electronic Data System (EDS) Oct 2004 – Jan 2007

Consultant for Blue Cross Blue Shield of Massachusetts (BCBSMA)

Projects

ATG Server to WebLogic Migration: Blue Cross Blue Shied of Massachusetts have decided to migrate all the 17 intranet and internet applications from ATG to BEA Web logic server. Also during this migration, new functionalities were added to the existing web applications.

Enterprise Front End: The Enterprise Font End (EFE) is a system of software components that runs in BCBSMA’s SeeBeyond middleware environment. The EFE accepts batch 837 claim files from Emdeon and transforms those claims into the TRLOG format (cobol). Included in the EFE workflow is claim validation and claim data storage. EFE sends claims to Faciledi for validation and to HIPAA Lifecycle Manager (HLM) for storage.

Blue Core Reports: Blue Cross Blue Shield wants reports that will identify al actions an associate has taken on a claim. These reports should be generated through Data warehousing tools. The reports should leverage the existing Metavance Audit Report logic for new development. Business requires these reports to be stored in a manner that supports the claim processing structure as well as importable into desktop.

Responsibilities

• Studied and analyzed all the 17 web applications with the help of existing documents, and sessions with the SMEs and Point of Contact (POC) of an application.

• Studied the interdependencies among various applications. Model these interdependencies in the form of Swim Lane Diagrams in MS Visio. So that applications must be migrated accordingly

• Worked closely with the relevant business partners to Discovered, Described, and Documented detailed Business Functional Requirements (BFR) and Informational Requirements for the new enhancements, additions or modifications to improve existing systems.

• Continuously track and produce analyzed Informatica ETL reports on the macro and micro activities affecting products

• Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.

• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.

• Participated in requirements prioritization.

• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.

• Define requirement attributes and facilitate their use throughout the project.

• Investigated requirements and carry out analyses of business processes and use cases to define workflows required to create a seamless experience.

• Created Context diagrams, Activity diagrams, and work flow diagrams of the new enhancements.

• Provided Systems Business Analytical support to all project phases from Business Requirements to Implementation.

• Served in a liaison role between business, developers and webmasters. To ensure that the applications meet customer needs, integrates well with other applications and supports the delivery of the expected value.

• Developed and documented System Test plans. Assisted in data preparation for testing.

• Performed Regression Testing, User Acceptance Testing and Output Testing.

• Performed data integrity testing using SQL queries to interact with the database.

• Performed on the claims NASCO Processing System (NPS) such as Membership, Claims, and Benefits, to identify by project needs.

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• Use Test Director for managing the project (Planning & Executing), and Bug tracking.

• Created the Volume test plan to describe the approach and methodologies used to execute a volume test of the Enterprise Front End system.

• Created the 837 test files to test the Enterprise Front End system.

• Performed Regression Testing and User Acceptance Testing.

• Maintained the Requirements Tractability Matrix (RTM).

• Used the Office Suite extensively which included MS Word, MS Excel, MS Access, MS Visio etc for various documentation and report analysis.

Environment: UML Diagrams, Agile Software and Waterfall development, SeeBeyond, Weblogic, ATG, J2EE, Mainframe, Visio, Workflows, MS Office, Oracle, Enterprise claims systems, Quality Centre, NACO, TPS, COBOL, Informatica and Cognos, MS project.

University of Central Florida Sep 2001 – April 2004

Graduate Assistant

Responsibilities

• Instructor for the course - Computer Fundamentals for Business.

• Tutor for Mathematics and engineering courses.

Neon Technologies, New Delhi India Sep 1999 – March 2001

Analyst

Responsibilities:

• Analyzed systems design specifications and developed test plans, test cases to cover overall quality assurance testing.

• Involved in testing application for Windows and Unix

Environment: UML Diagrams, J2EE, Mainframe, Visio, Workflows, MS Office, Oracle, test director.

Education:

M.S Electrical Engineering University of Central Florida Sep. 01 – April 04 GPA 3.62/4.0

B.S Electrical Engineering Manipal Institute of Technology Aug. 95 - Jun. 99 GPA 3.5/4.0

Certified Business System Analyst

Professional Affiliation: Member of Institute of Business Analysis (IIBA)

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