Customer Serviced/Collections

Tammy Hodgin

*** ****** ***.

Baltic, SD *****

Cell: 605-***-****

***********@*****.***

Career Overview

Excellent communicator with 10+ years experience working in a demanding call center environment as a customer service/ collections representative.

Core Strengths

Conflict resolution

Strong organizational skills

Creative problem solver

Developed listening skills

Excellent communication skills

Effective solution development

Fast learner with a wide range of practical skills

Courteous demeanor

Enthusiastic developer of good relations with clients

Customer service oriented

Credit card processing

Skilled telecommunicator

Multi-line phone usage

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Customer Service/Collections

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Collections

Consistently generated additional revenue through skilled collection techniques.

Work Experience

06/1992 - 04/1999Scale/Data Entry

Sioux Falls, SD John Morrell

Organized daily order reports for the production department to track product success. Earned management trust by serving as key holder, responsibly filling orders and having them shipped on time. Provided an elevated customer experience to generate a loyal clientele.

01/1999 - 02/2002Owner

Baltic, SD Hodgin's Hotspot

Implemented new processes and systems for improving customer satisfaction. Organized weekly sales reports for the business to track product success. Greeted customers entering the establishment to ascertain what each customer wanted or needed.

03/2002 - 04/2003 Operator

Anniston, ALIDT Delta Com

Provided customer service for an average of 260 calls per day.

05/2003 - 06/2004 Sales/Customer Service

Yuma , AZHRS Communications

Answered questions regarding telephone products, while maintaining knowledge of current sales and phone promotions.

06/2004 - 02/2008 Customer Service/Billing

Sioux Falls, SD Esurance

Provided an elevated customer experience to generate a loyal clientele. Directed calls to appropriate individuals and departments. Developed reputation as an efficient service provider with high levels of accuracy.

02/2008 - 08/2011 Collections

Sioux Falls, SD HSBC Card Services

Developed reputation as an efficient collector with high levels of accuracy. Responsible for collecting from customers in a timely manner and guaranteeing high level of customer satisfaction.

08/2011 - 02/2012 Collections

Sioux Falls ,SD AAA Collections

Developed reputation as an efficient collector with high levels of accuracy. Responsible for collecting from customers in a timely manner and guaranteeing high level of customer satisfaction.

Educational Background

1992 Diploma: Washington – General Education

Sioux Falls, SD

HS Diploma

Keywords

HS Diploma, call center environment, collections, customer service, phone skills, outbound/inbound calls, customer requests, internet, product knowledge, telecommunications, market research, computer savvy.

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