Access Control Service
Resume:
Michael A Rivera II
PO Box ****, Fleming Island, FL 32006 904-***-**** home 845-***-**** cell phone
*******.*.******.*@*****.***
Objective
To obtain a position using proven technical skills and to continue
to help a business meet their needs by using these skills.
Experience
Sr. Service Technician
10/08- Present Focusmicro Inc. Seattle, WA
? Provide technical support via telephone and email to various customers
and other outside contractors and vendors.
? Work independently from a home office and maintain all records of repair
of company issued vehicle and all work order sign offs. Also, being
available to accept various shipments to either my home or storage unit.
? Travel throughout the East Coast to various customers to address the
needs of the site.
? Maintain an inventory of service related items.
? Troubleshooting of various card access, CCTV and alarm systems.
? Working with various contractors to address the needs of the installation.
? Assisting on the needs of any installation throughout the East Coast.
Service Technician/Installer
9/06 - 8/08 Henry Brothers Electronics, Fairlawn, NJ
? Provide, address and service related problems to various facilities such as
nuclear power plants and building such as the World Trade Center
building 7
? Provide technical support via telephone and email to various customers
and other outside contractors and vendors.
? Troubleshooting of various card access control systems, door hardware,
and alarm system problems and address them in a timely fashion with
accuracy.
? Reading blueprints to further help troubleshooting of various systems
including networks.
Service Technician II
10/05- 8/06 Stanley Security Integrations, NYC, NY
? Provide, address and service related problems to various State Govt
customers and private industry.
? Provide technical support via telephone and email to various customers
and other outside contractors and vendors.
? Work independently from a home office and maintain all records.
? Maintain and communicate all scheduling, ordering of materials and other
information to customers and supervision.
? Maintain an inventory of service related items.
? Troubleshooting of various card access systems, door hardware, and
alarm systems.
? Read blueprints to further help troubleshooting of various systems
including networks.
? Provide service to various regions throughout upstate New York, New
Jersey, Connecticut and the 5 boros of New York City.
Senior Installer
8/04 - 2/05 Dakota Security Inc, Ridgefield, NJ
? Install various digital camera systems for the banking industry.
? Install card access and alarm systems for commercial clients and banking
offices and branches.
? Troubleshoot and repair system problems at various sites.
? Maintain and address customer problems and situations.
? Assist Project Managers in laying out projects and addressing installation
problems at sites.
? Travel along the East coast to various banking locations to troubleshoot or
install various alarm, access and camera systems.
Systems Service Tech
1/02 - 6/04 ADT Security Services, Totowa, NJ
? Maintain various security computer systems and servers in government
and commercial sites.
? Repair, troubleshoot, and maintain various card access systems via
internet or direct connect.
? Maintain customer relations and interact and train customers.
? Troubleshoot network, software, and pc problems.
? Train and assist other techs and customers on networking, software or pc
problems.
Commercial Service Tech
6/00 - 1/02 ADT Security Services, Totowa, NJ
? Repair, troubleshoot and install various burglar and access systems.
? Maintain customer relations and interact and train customers.
? Answer all questions at a customer's site.
Commercial Installer
9/97 - 6/00 ADT Security Services, Rutherford, NJ
? Install various alarm systems in commercial and small businesses.
? Interact with customers and help layout sites security systems.
? Helped beta test new burglar, CCTV, and access equipment with
company engineers and help solve equipment problems.
Education
Metro-Wide Networking Institute, Newark, NJ
11/00-2/01
? Networking Fundaments (Basic Networking).
Metro-Wide Networking Institute, Newark, NJ
2/01-4/01
? Advanced Cisco Router and Switch Configurations.
? Advanced Networking Troubleshooting and repair.
Passaic County Community College, Paterson, NJ
9/92-6/93
? Criminal Justice
? Computer Science
Passaic County Technical and Vocational High School, Wayne, NJ
9/87-6/91
? General High School Diploma
? Carpentry Diploma
Technical Training
Radionics - D7212/7412, D9112/9412, D8112 Controls - 11/1998
Northern Computers - Winpak 1.0, Winpak 2.0, Winpak Pro, Prowatch - 4/2001
Detection Systems - Security Escort Systems - 4/2000
Ademco/First Alert - Vista 10, 20, 50, 100 Control Panels - 1/2000
Hirsch - M8 Access Control, Velocity Software - 11/2004
LG - IrisScan 3000 Hardware and Software - 11/2004
DMP - XR series Controllers - 4/2005
Lenel Access Control/DVRS - Silver Certified - 5/2006
Basis Access Control - Silver Certified - 2/2006
Napco - Gemini Series - 4/2005
ADT Focus Series Panels
Silent Knight - 5700 Series
Firelite - 9000 Series
Nortel Meridian PBX Systems
References
Languages
References are available on request.
Fluent in Spanish
Michael A Rivera II
PO Box 8192
Fleming Island, FL 9206
Phone: 904-***-****
Cell:845-***-****
*******.*.******.*@*****.***
Contact this candidate