Access Control Service

Michael A Rivera II

PO Box ****, Fleming Island, FL 32006 904-***-**** home 845-***-**** cell phone

ohjmqb@r.postjobfree.com

Objective

To obtain a position using proven technical skills and to continue

to help a business meet their needs by using these skills.

Experience

Sr. Service Technician

10/08- Present Focusmicro Inc. Seattle, WA

? Provide technical support via telephone and email to various customers

and other outside contractors and vendors.

? Work independently from a home office and maintain all records of repair

of company issued vehicle and all work order sign offs. Also, being

available to accept various shipments to either my home or storage unit.

? Travel throughout the East Coast to various customers to address the

needs of the site.

? Maintain an inventory of service related items.

? Troubleshooting of various card access, CCTV and alarm systems.

? Working with various contractors to address the needs of the installation.

? Assisting on the needs of any installation throughout the East Coast.

Service Technician/Installer

9/06 - 8/08 Henry Brothers Electronics, Fairlawn, NJ

? Provide, address and service related problems to various facilities such as

nuclear power plants and building such as the World Trade Center

building 7

? Provide technical support via telephone and email to various customers

and other outside contractors and vendors.

? Troubleshooting of various card access control systems, door hardware,

and alarm system problems and address them in a timely fashion with

accuracy.

? Reading blueprints to further help troubleshooting of various systems

including networks.

Service Technician II

10/05- 8/06 Stanley Security Integrations, NYC, NY

? Provide, address and service related problems to various State Govt

customers and private industry.

? Provide technical support via telephone and email to various customers

and other outside contractors and vendors.

? Work independently from a home office and maintain all records.

? Maintain and communicate all scheduling, ordering of materials and other

information to customers and supervision.

? Maintain an inventory of service related items.

? Troubleshooting of various card access systems, door hardware, and

alarm systems.

? Read blueprints to further help troubleshooting of various systems

including networks.

? Provide service to various regions throughout upstate New York, New

Jersey, Connecticut and the 5 boros of New York City.

Senior Installer

8/04 - 2/05 Dakota Security Inc, Ridgefield, NJ

? Install various digital camera systems for the banking industry.

? Install card access and alarm systems for commercial clients and banking

offices and branches.

? Troubleshoot and repair system problems at various sites.

? Maintain and address customer problems and situations.

? Assist Project Managers in laying out projects and addressing installation

problems at sites.

? Travel along the East coast to various banking locations to troubleshoot or

install various alarm, access and camera systems.

Systems Service Tech

1/02 - 6/04 ADT Security Services, Totowa, NJ

? Maintain various security computer systems and servers in government

and commercial sites.

? Repair, troubleshoot, and maintain various card access systems via

internet or direct connect.

? Maintain customer relations and interact and train customers.

? Troubleshoot network, software, and pc problems.

? Train and assist other techs and customers on networking, software or pc

problems.

Commercial Service Tech

6/00 - 1/02 ADT Security Services, Totowa, NJ

? Repair, troubleshoot and install various burglar and access systems.

? Maintain customer relations and interact and train customers.

? Answer all questions at a customer's site.

Commercial Installer

9/97 - 6/00 ADT Security Services, Rutherford, NJ

? Install various alarm systems in commercial and small businesses.

? Interact with customers and help layout sites security systems.

? Helped beta test new burglar, CCTV, and access equipment with

company engineers and help solve equipment problems.

Education

Metro-Wide Networking Institute, Newark, NJ

11/00-2/01

? Networking Fundaments (Basic Networking).

Metro-Wide Networking Institute, Newark, NJ

2/01-4/01

? Advanced Cisco Router and Switch Configurations.

? Advanced Networking Troubleshooting and repair.

Passaic County Community College, Paterson, NJ

9/92-6/93

? Criminal Justice

? Computer Science

Passaic County Technical and Vocational High School, Wayne, NJ

9/87-6/91

? General High School Diploma

? Carpentry Diploma

Technical Training

Radionics - D7212/7412, D9112/9412, D8112 Controls - 11/1998

Northern Computers - Winpak 1.0, Winpak 2.0, Winpak Pro, Prowatch - 4/2001

Detection Systems - Security Escort Systems - 4/2000

Ademco/First Alert - Vista 10, 20, 50, 100 Control Panels - 1/2000

Hirsch - M8 Access Control, Velocity Software - 11/2004

LG - IrisScan 3000 Hardware and Software - 11/2004

DMP - XR series Controllers - 4/2005

Lenel Access Control/DVRS - Silver Certified - 5/2006

Basis Access Control - Silver Certified - 2/2006

Napco - Gemini Series - 4/2005

ADT Focus Series Panels

Silent Knight - 5700 Series

Firelite - 9000 Series

Nortel Meridian PBX Systems

References

Languages

References are available on request.

Fluent in Spanish

Michael A Rivera II

PO Box 8192

Fleming Island, FL 9206

Phone: 904-***-****

Cell:845-***-****

ohjmqb@r.postjobfree.com

Contact this candidate