HR Manager

LORI D. WEEKS

**** ***** **.

Arvada, CO *****

303-***-****

**********@*****.***

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OBJECTIVE

To obtain a Human Resource position that will utilize my current knowledge and provide a challenging environment that will create an opportunity to expand my skills and assist in strategic business planning and operational development to better the operation of the company.

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EXPERIENCE

Leggett & Platt, Inc., Charleston, SC

HR Manager (October 2006-Present)

 Responsible for HR and Safety functions in a manufacturing, union environment.

 Developed the Employee Handbook of Company policies and Procedures

 Create and administer all HR policies and procedures and review for compliance.

 Responsible for the communication of company policy updates and changes.

 Monitor and ensure actions of the management staff are within the guidelines of the union contract.

 Serve as the company representative liaison between the union representatives, on-site union stewards, and the company.

 Negotiate formal grievance resolutions, draft all formal requests and communication to the union.

 Increase operational effectiveness by teaming with first line and senior managers to create more effective work processes and introduce lean manufacturing techniques, effectively remove road blocks to increase productivity and create tools to enhance the capability of each position.

 Implemented an environment of open communication between management and non-management employees to facilitate a positive change in culture and morale.

 Identify skills needed to create a more productive workforce and strategically place the company in the forefront of a competitive market and then develop ways to achieve those skills.

 Respond to HR related concerns and grievances of employees.

 Manage employee’s special needs such as Leave of Absences, FMLA, and ADA issues.

 Conduct investigations into employee misconduct, sexual harassment, discrimination, etc.

 Advise management team on HR and personnel related issues. Mediate all disciplinary and termination discussions.

 Process all employee terminations, including the completion of all paperwork and exit interviews.

 Responsible for all recruiting efforts including analyzing the best advertising methods, participating in job fairs, conducting resume searches, and placing all job opening advertisements.

 Write all job descriptions in coordination with the management staff to ensure proper description, title, and salary range.

 Receive and review all resumes for qualification based on job skill criteria.

 Create behavioral based interview questionnaire for all open positions, schedule interviews, and conduct or assist in all interviews.

 Prepare offer letters and new hire packets; conduct new hire orientations for new employees.

 Ensure hiring practices comply with EEO guidelines and the company’s AAP policy.

 Maintain all AAP files and data.

 Created Employee Appraisal Forms for management and non-management personnel.

 Coached managers on effectively evaluating an employee and skills to conduct a valuable appraisal review with an employee.

 Direct yearly benefit enrollment.

 Correspond with insurance carriers to initiate corrective action on employee’s claims issues.

 Responsible for the training of all management and non-management employees.

 Create safety training curriculum and class room materials. Coordinate all training classes and teach safety training for employees.

 Create management training curriculum and class room materials to include topics such as Discipline, Documentation and Termination; Coaching and Feedback; How to Interview and Select Good Candidates

 Successfully reduced employee injury rates by 53% over a two year period.

 Write and publish formal safety policies and procedures.

 Monitor work environment for safety policy effectiveness and compliance.

 Maintain employee personnel, training, and safety records.

 Create and maintain daily, weekly, and monthly reports to be used by management team for the purpose of forecasting, cost analysis, and employee management.

 Report and manage all worker compensation claims and maintain worker compensation files.

 Responsible for the completion and maintenance of OSHA logs.

 Investigate all worker compensation and property damage accidents for corrective action and future prevention.

 Assist in managing weekly payroll processing. Research and perform necessary actions to correct payroll issues.

 Administer and track vacation and paid time off in accordance with the company’s policy.

 Responsible for coordinating charity fundraisers, community projects, and the planning of employee appreciation events.

Serco, Charleston, SC

HR Manager (December 2001 to October 2006)

 Responsible for HR functions of the Charleston, SC and Lexington, KY offices of a government contracted, Air Traffic Control engineering firm.

 Responsible for all recruiting efforts in the Charleston, SC and Lexington, KY offices including placing job opening advertisements, participating in job fairs, receiving and reviewing resumes, scheduling interviews, and conducting or assisting in all interviews.

 Prepare offer letters and new hire packets; conduct new hire orientations for new employees.

 Ensure hiring practices comply with EEO guidelines and the company’s AAP policy.

 Maintain all AAP files and data.

 Spearhead monthly safety committee meetings, determine content and author monthly safety newsletter, and direct a yearly safety training session and random training sessions for employees and evaluate the effectiveness of the sessions.

 Write and publish formal safety policies for Charleston, SC and Lexington, KY offices.

 Maintain employee personnel records, training records, and safety records.

 Create and maintain employee data reports for management team.

 Respond to HR related concerns and grievances of employees.

 Direct yearly benefit enrollment.

 Correspond with insurance carriers to initiate corrective action on employee’s claims issues.

 Administer all HR policies and procedures and review for compliance.

 Responsible for the communication of company policy updates and changes to the Charleston, SC and Lexington, KY offices. Hold HR training sessions to communicate new and changed policies.

 Conduct investigations into employee misconduct and fraudulent time recording.

 Participate with management in resolving personnel issues and grievances. Mediate all disciplinary discussions.

 Report and manage all worker compensation claims and maintain worker compensation files.

 Responsible for the completion and maintenance of OSHA logs.

 Advise management staff on HR related issues.

 Research and perform necessary actions to correct payroll issues.

 Process all employee terminations including the completion of all paperwork and exit interviews.

 Spearheaded committee responsible for coordinating charity fundraisers, community projects, and the planning of corporate recreation and leisure events.

AT&T Benefit Direction and Enrollment Center-Convergys Corp., Jacksonville, FL

Manager, Team Leader (August 1999 to December 2001)

 Created work schedules and made adjustments to ensure that customer service levels for the center were met on a daily basis.

 Developed and administered corrective action plans for behavioral and productivity issues.

 Monitored employee performance to identify the additional training needs of employees. Training plans were developed in unison with the Training Department.

 Maintained employee records including attendance, job performance, and training records.

 Held regular team meetings with direct reports to communicate changes to processes and clientele.

 Appraised employee performance on a monthly and yearly basis and administered feedback regarding appraisal results.

 Reviewed current service center processes for effectiveness in achieving desired results. Changed or developed new processes when the current process was proven to be ineffective in obtaining desired results.

 Assisted in the management of employee’s special needs such as Leave of Absences, FMLA, and ADA issues.

 Member of the special business task force whose focus was to improve company processes.

 Member of the corporate steering committee which promoted communication between all levels of the company and created recognition programs to reward high performing employees.

 Responsible for the staffing, hiring and dismissal of employees for the project.

 Resolved customer issues that required management level attention while remaining within the client’s guidelines set forth by the service center.

AT&T Benefit Direction and Enrollment Center-Convergys Corp., Jacksonville, FL

Service Specialist (July 1998 to August 1999)

 Monitored and maintained customer service level requirements and made staffing adjustments as needed.

 Tracked employee performance through monitoring calls and observing time management skills. Provided constructive criticism and positive feedback to employees based on monitoring results.

 Made adjustments to the Payroll Time System to correct payroll issues.

 Tracked problem trends in computer system, reported system problems to IT department, and made requests to reset program IDs as needed.

 Resolved customer issues that required management level attention.

 Composed and maintained weekly and monthly summaries of call and case monitoring.

 Held weekly and daily team meetings to provide needed information to employees.

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EDUCATION

College of Charleston, Charleston, SC (1991-1995)

 B. S., Psychology

Trident Technical College, Charleston, SC (September 2005-December 2005)

 Certificate of Human Resource Management

Stratford High School, Goose Creek, SC (1988-1991)

 Diploma

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PROFESSIONAL AND PERSONAL SKILLS

 Hold an active Government Security Clearance.

 Proficient with MS Word, Excel, Power Point, and Outlook.

 Certified Forklift Trainer.

 Strong organizational skills.

 Able to work independently without supervision.

 A team player.

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