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Administrative Assistant Customer Service

Location:
manassas, VA, 20110
Posted:
March 21, 2010

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Resume:

Joel-Lean A. Gibson

**** ***** ******, ********, ** 20110

Phone 347-***-**** Email ohfqcb@r.postjobfree.com

PROFILE

A highly dependable administrative professional with 7 years of experience

Active DOD Secret and Public Trust security clearances

 OBJECTIVE

Seeking a position requiring computer skills in an office environment. Position should require a variety of tasks, including office management, word processing, spreadsheet and database program use.

 

SKILLS AND ABILITIES

• Microsoft Office

(including MS: Words, Excel, Access, PowerPoint, Outlook, Publisher, Front Page, Project)

• Microsoft Windows

• Cisco Live Meeting

• WordPerfect

• Dreamweaver

• Concordance

• Summation

• Trial Director

• ADIIS/Oracle

• Video Teleconferences

• Project Management

• Research and Analysis

• Filing/Editing

• Calendar Management • Appointment Setting

• Computer Troubleshooting

• Software and Hardware Installation

• Web Page Design

• Customer Service

• Cash Handling

• Bank Reconciliation

EMPLOYMENT HISTORY

CACIDocument Management Analyst

Washington, DC

09/2009 - Present

• Provide discovery, pre-trial, trial and other attorney/expert support activities for several cases simultaneously

• Index and track attorney document selections and other relevant discovery information

• Prepare witness and subject binders and create trial exhibits collections

• Perform database searches; maintain and update spreadsheet applications and summarize paper and electronic documents

• Process administrative claims

Lockheed Martin Space Systems Company- FBM Liaison Office/ ATR International

Administrative Assistant (Temporary Assignment)

Arlington, VA

04/2009- 09/2009

• Interface with visitors (i.e.-issue temporary badges and ensure signing of visitor log)

• Maintain accurate data base of visitors

• Verify security clearances of visitors

• Schedule and maintain use of conference rooms

• Provide telephone coverage, general office support and assistance with IT equipment

• Receive and ship mail, FEDEX, etc.

• Provided support to the Vice President as needed

 

Astoria Federal Savings Bank

Telephone Banking Specialist, Administrative Assistant

Lake Success, NY

03/2008 – 03/2009

• Resolved all product or service related inquires and issues

• Processed customer requests for non-dollar transactions and basic financial transactions

• Provided administrative/secretarial support for the department/division such as telephone coverage, file upkeep, mail distribution, and resolving and referring administrative problems and inquiries.

• Composed and edited correspondence and memorandum from dictation.

• Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which coordinated travel as well as lodging arrangements.

New York Mortgage Company

Administrative Assistant

New Hyde Park, NY

10/2007-02/2008

• Collated mortgage packages

• Contacted applicants to clarify or obtain missing information

• Reviewed completed loan packages against system data

• Corrected errors to loan packages and/or system data

U.S. Army

Administrative Assistant, Electronic Repair Technician

Huntsville, AL

06/2006 - 09/2007

• Troubleshot electronic equipment and components

• Performed preventative maintenance checks and repairs on base test shop equipment

• Prepared, updated, and coordinated company’s training schedules

• Received, reviewed, analyzed, processed, distributed, and maintained personnel information files and supporting documentation

• Prepared personnel accounting and strength management

M & T Plumbing and Heating

Receptionist/Administrative Assistant

New York, NY

05/2005 - 06/2006

New York, NY

• Answered four phone lines and screen all calls

• Assisted the bookkeeper with Accounts Payable and Accounts Receivable in addition to contacting accounts with open invoices

• Contacted clients with past due invoices

R & G Brenner Tax Consultants

Administrative Assistant

New York, NY

01/2005 - 04/2005

•Handled all front desk responsibilities including answering phone calls and logging all incoming and outgoing packages via messenger.

• Collected and processed customers’ payments for serviced rendered

• Calculated day and week revenues

• Made daily deposits of up to $5,000

• Generated cash and tax preparer reports

Jus'iz Entertainment

Administrative Assistant

Brooklyn, NY

06/2000 - 11/2004

• Managed Accounts Payable including weekly bill pay

• Managed company bank accounts including bank reconciliation

• Updated and maintained client database

• Organized and scheduled travel itineraries for owner

• Performed personal assistant duties for owner

 

EDUCATION

U.S. Army School of Ordnance

Awarded Military Occupational Specialty Integrated Family of Test Equipment Operator, Maintainer (Electronic Repair)

Redstone Arsenal, Al

Berkeley College

Associate of Applied Science Degree, Cum Laude Graduate

Business Administration- Information Systems Management

3.6 G.P.A.

New York, NY

03/2006



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