Customer Service Manager

**** ********* ******** **.

Jasper, GA. *****

Phone 770-***-****,

Mobile - 770-***-****

E-mail **********@***.***

Kenneth W. Simpson

Objective:

Utilize skills in Customer Service, OSP telecom experience, Quality control and improvement, personnel management, project management, OSP Construction, Engineering, and contract admin. Adapt to new employer and new line of business requirements; management or non-management.

Functional Summary:

Operations RBOC management including I&M, Construction, and Engineering, P&L control, Data Entry management, Produce On Time deliveries, Network Center Operations, Statistical process control for quality improvement, Project development/implementation, Contract administration, M&P preparation, Meeting or exceeding customer service demands, Process improvement, MS Office proficient, Professional demeanor, Travel ability, Computer literate, Customer service driven, Proven written and oral communication skills. Ga. Low Voltage license.

Employment History:

2011 Jan – 2011 May - Avion Systems, Inc.

Project Manager for the engineering and construction of Distributed Antennae Systems in outside plant cellular communications (ODAS).

2010 Jan – May 2010 Enercon Services

Telecom consulting service representing Enercon in a project with Southern Company Nuclear Div. to determine future network direction. Researched and prepared implementation summary on Distributed Antennae System (1099)

2007 to 2010 – Byers Engineering Co.

Operations Manager; Engineering, Project Lightspeed (AT&T)

Direct engineering and CAD operators in the reengineering of AT&T’s customer networks in Georgia and Florida to facilitate Uverse rollout. Highly critical end date and quality requirements.

2003 to 2007 – Dycom Industries, Inc. (Telecom/CATV contracting)

Operations Manager; direct support to Chief Operations Officer (COO).

General Manager; Point to Point Communications, a Dycom subsidiary.

Direct the sales and services of telecom central office products to large telecom companies, i.e. Verizon, AT&T, TDS Telecom, etc. Critical P&L management.

1972 to 2003 – BellSouth Telecommunications, Inc.

Meeting customer demands for service in each position:

Network Area Operations Manager – Construction, Engineering, OSP Mntc.

Executive Support Staff Manager – Network

Headquarters Support Staff Manager –Technical field support, M&P development

Supervisory and nonsupervisory positions in Network Operations.

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Education:

High School – Andrew Jackson High, Jacksonville, Fl

College – Fla. Junior College, Jacksonville, Fl, incomplete BS

Brevard Community College, Melbourne, Fl, incomplete BS

References available as requested.

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