Customer Service Process

Mavis A. Lee

PO Box ***

Naruna, Virginia *****

Home 434-***-**** or Cell 434-***-****

Email:**********@*****.***

Employment History

Accounts Specialist

**/****-**/**** ** Cardiovascular Group Lynchburg, Virginia

Duties: Handled delinquent accounts for all o the facilities and satellite offices ( Lynchburg, Bedford, Moneta, Danville, Farmville, Gretna), sent correspondence to patients via mail. Telephoned to communicate that their account was non compliant with company policy. Receive telephone calls from patients responding to correspondence explained guidelines, made arrangements that comply with facility rules. Process financial assistance for indigent patients; communicate with other facilities within Central Virginia. Process mail returns to eliminate statements printing incorrect billing address. Input charges and data on patients returned checks to perform further collection activity. Followed HIPPA regulation and CPT codes, programs used word perfect 6.0, Lotus Notes, EMR, ICVerify, Provider Portal, Centricity, Power Point, Excel, OneNote, Outlook.

Accounts Specialist

01/200*-**-**** Staffmark Lynchburg, Virginia

Duties: Leasing consultant with Oglesby Management; customer service with tenants and prospect tenants, scheduled viewing of property, processed credit reports for application completion qualified applicants for occupancy. Process court documents for delinquent rent, placed work orders for any maintenance calls, and negotiated with outside contractors if necessary. Worked collections for a Pay Day and Auto Loan, made telephone calls on delinquent account, if payments not received process a report to give to management to schedule repossession of the vehicle.

Loan Processor/Underwriter

10/1993-12/2005 Chevy Chase Bank Bethesda, Maryland

Process Home Improvement / Pool loan in the Consumer Loan Department. Received data from email, fax or telephone, gather documentations together to verify to complete the process of the loan application. Information is missing or additional communicated with client to process claim. Pull credit reports from major bureau, complete debt ratio. If application was approved prep documentation and forward to legal to complete for loan closing. Meet with client to sign at closing of loan, explain in details loan agreement.

Education

06/1989 Smith Business School Washington, DC

Data Entry/ Word Processing, Accounting

Diploma

06/1988 Forestville High School Forestville, Maryland

Diploma

References Available Upon Request

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