Customer Service Quality Control

M. A. BADAWY

*** **** **** ***** ****, Pinehurst, NC 28374

910-***-**** ********@*****.***

PROFILE

B.S. in Finance and Business Administration.

Expertise in procurement, logistics and all facets of supply chain management.

Over nine years of operations management, staff leadership and coordination background for major U.S. Military vendors and domestic companies.

Adept in full life-cycle program management, scheduling and effective contract negotiation.

Strong focus on meeting stringent deadlines and achieving highest quality control standards.

Upcoming APICS/CSCP Certification (Certified Supply Chain Professional) August 2012.

Proficient in vendor relations, procurement of automotive braking components and print factory materials.

Knowledgeable in inventory control, materials management and warehousing.

Outstanding analytical, interpretive and assessment skill sets.

Deliver world-class customer service on a consistent basis.

Fluent in English and Arabic with U.S. Citizenship.

PROFESSIONAL EXPERIENCE

Operations Specialist, Kellogg, Brown & Root, Victory Base, Iraq 2011

• Directed project strategies, safety, quality control and security operations.

• Lead Arabic Linguist & Point of Contact for company senior management during meetings with Iraqi VIPs.

Operations Manager, Aram Media, Victory Base, Iraq 2009 - 2011

• Managed printing factory producing 170,000 copies of US Army ‘Stars & Stripes’ newspaper each week.

• Oversaw procurement, production scheduling, inventory and distribution to US Bases.

• Approved expenses, assessed finances and ensured high levels of quality assurance.

• Improved delivery times 6% and instituted superior transportation management system.

• Successfully negotiated contracts to reduce expenses and improve quality.

Manager/Co-Owner, Mill’s End Restaurant, Tempe, AZ 2004 - 2009

• Procured full ranges of foodstuffs, planned optimal delivery and managed inventory to improve efficiency and cut costs.

• Successfully improved profitability 5% each year and directed staff activities.

• Coordinated with City of Tempe Officials and Inspectors.

Commodity Buyer, TRW Automotive, Livonia, MI 2003 - 2004

• Responsible for performing purchasing activities including new supplier research and recommendation, commercial term negotiations and value chain optimization.

• Responsible for negotiating significant cost savings which include YOY savings for new and carry-over components while working with cross functional teams (including product engineering, quality, materials and manufacturing) to optimize BOM and drive continuous improvement during the product development and launch phases.

• Responsible for establishing benchmarks for key/strategic components and conducting market analysis studies

• Responsible for negotiating and issuing purchase agreements and contract terms to ensure achievement of quality, delivery and total cost requirements are achieved.

• Responsible for preparing RFQ’s and commercial agreements to implement sourcing decisions to ensure commercial/operating alignment on corporate supply objectives.

EDUCATION

Bachelor of Science - Finance & Business Administration, Maritime Academy for Science & Technology, Cairo, Egypt, 2002

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