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Customer Service Manager

Groton, MA
August 29, 2012

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Bruce Schneiderbauer

* ****** ****** | Pepperell, MA 01463 | 978-***-**** | 978-***-**** |

Supply Chain Operations

Logistics | Transportation | Distribution

SUPPLY CHAIN and LOGISTICS professional with an impressive track record of driving organizational performance through the strategic alignment and execution of logistics operations vital to cost reduction, operational efficiency, maximizing sales, and bottom-line profit improvement. Results-focused strategist with solid knowledge of and experience in all phases of supply chain management including logistics, warehousing, transportation, shipping, receiving, and inventory management.

Demonstrated achievement in defining operational strategy, infrastructure, processes, facility design, and staff requirements to drive profitable operations for existing and startup operations.

Strong business acumen with the demonstrated ability to identify problems and implement practical and effective solutions.

Hands-on experience in operations management, planning, workflow organization, space utilization, research, analysis, and investigations.

Consistently excels in critical roles while ensuring the readiness of staff and systems to support operations and organizational objectives that promote a collaborative environment.

Insightful and articulate with the capacity to work in diverse groups, communicate effectively, and inspire confidence at all levels.

Disciplined and resourceful team leader with the exceptional capacity to multitask in a fast-paced and deadline driven environment.

Areas of Expertise

Account Development | Strategic Planning | Organizational Development | Contract Negotiations

Traffic/Logistics Management | Remote Site Operations & Management | Staff Supervision

Dock Operations | Total quality Management | Inventory Control

Professional Experience

FEDEX SMARTPOST, Northborough, MA | 2001-Present

Assistant Hub Manager (2008-Present)

Provide operational leadership and direction over the day-to-day operations of a 300K sq. ft. sorting facility including all aspects of logistics, personnel, transportation, vendor, and operational planning and management for a staff of over 550 full-time and temporary personnel. Successfully maintained a 97.6% on-time service while managing a sort and delivery volume of 130K packages.

Manager, Logistics Operations (2006-2008)

Led and managed day-to-day logistics operations for a 150K sq. ft. sorting and fulfillment center with responsibility for the planning, scheduling, and execution of all transportation for the New England area. Effectively managed a staff of 35 contract drivers and two third party carriers responsible for the delivery of up to 100K packages per day within the region and 200K nationally. Accountable for the performance and productivity of all facilities including vendor performance and evaluation, process streamlining and improvement, fleet management, maintenance, and scheduling, and on-time delivery that includes five remote locations across the East Coast. Logistics authority and subject matter expert for all transportation and logistics process and operational development, third-party provider management, and business development functions.

Sr. Logistics Expeditor (2003-2006)

Built, developed, and managed the development of a delivery territory, achieving a market penetration of 90% of regional post offices. Oversaw a local staff of eight and a team of third party carriers and contractors.

Logistics Expeditor (2001-2003)

Designed and established logistics operations and procedures for a startup facility, building the infrastructure and staff required to manage sorting and delivery operations (100K) for delivery to five centers across the U.S.

The Home Depot, Nashua, NH | 2002

Sales Associate

Seasonal sales position within the hardware department with responsibility for assisting customers with product and home improvement related questions while maintaining assigned inventory and sales targets.

Office Max Catalog Distribution Center, Stoughton, MA | 2000-2001

Transportation Manager

Oversaw day-to-day distribution operations and a staff of 25 delivery drivers responsible for supporting a distribution territory covering New England and upstate New York. Demonstrated ability to effectively manage staff and fleet resources that ensure committed delivery, customer service, and revenue targets were adhered to. Provided hands-on management of picking and restocking operations.

Watkins Motor Lines, West Chester, OH & Billerica, MA 1996-2000

Account Representative (1999-2000)

Direct responsibility for driving sales, business development, and customer service through building sustained relationships with existing customers while sourcing new revenue streams within highly competitive markets. Primary point of contact for customers for all account related activity including pricing and billing issues.

Assistant Linehaul Manager (1996-1999)

Demonstrated expertise and skill in operations, workforce planning, resource management, and customer service in managing day-to-day linehaul operations. Total accountability for the direction, leadership, recruiting, training, and evaluation of a team of 275 over-the-road drivers.

Professional Experience

Master of business Administration Candidate

Southern New Hampshire University, Nashua, NH (2014)

Bachelor of Business Administration, Production Management

University of Toledo, Toledo, OH

Army ROTC Officer’s Basic Course || Missile Course

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