Sales Customer Service

Innovative, proactive, and results-focused professional, with progressive experience in driving new revenue growth through utilization of excellent account management skills. Possess excellent ability to develop and maintain relationships across all organizational levels. Thrive at planning and facilitating complex negotiations to achieve long-term agreements and commitments.

________________________________________ CAREER-RELATED SKILLS ________________________________________

Sales and Marketing Strategic Business Planning Leadership and Development

Account and Relationship Management Analytical Problem-Solving Customer Service

Business Development and Retention Prospecting and Networking Communication Skills

Technical Skills: Microsoft Office (Word, Excel, and PowerPoint)

________________________________________ PROFESSIONAL EXPERIENCE ________________________________________

Master of Business Administration GPA 3.7 2011

UNIVERSITY OF PHOENIX San Jose, CA

Relevant Coursework: Leadership, Operations Management, and Marketing

Bachelor of Science in Business Administration with Concentration in Marketing 2007

CALIFORNIA STATE UNIVERSITY (CSU), STANISLAUS Turlock, CA

________________________________________ PROFESSIONAL TRAINING ________________________________________

Customer Relationship Management (CRM)

Enterprise Resource Planning (ERP)

Sexual Harassment

Diversity

Communication

________________________________________ PROFESSIONAL EXPERIENCE ________________________________________

MACROTRON SYSTEMS Fremont, CA

Market Development Manager Jan 2012-Mar 2012

Defined and drove new business development strategies for emerging industries

Completed extensive market research for new industries such as Solar and Zigbee Wireless

Modified and improved company’s website by executing effective marketing strategies and SEO

Developed and updated list of qualified leads for EMS and Contract Manufacturing services

Introduced the company and evaluated key business opportunities by conducting cold calls

Managed and coordinated numerous business meetings with key contacts

Career Highlights:

Administered the successful launch of marketing campaigns to establish awareness of the company

Made major contributions in increasing website traffic by 300% on a weekly rate

Handled customized solutions by applying strong analytical, research, and problem solving skills

Designed new prototypes that would launch to production in partnership with customers

Spearheaded the development and introduction of a highly detailed strategic plan for the company to enter into the new solar market and Zigbee wireless solutions

ALL FAB PRECISION San Jose, CA

Account Manager Oct 2007 Mar 2010

Leveraged skills in managing all client communication, conflict resolutions, sales quotas, estimator, and collaboration with the Production Team to meet due dates

Oversaw the entire process for the company’s most expensive product line from driving sales, handling New Product Introduction (NPI) to full production, releasing work orders, and organizing freight shipments across the country to ensure attainment of goals and revenue growth

Prepared and presented comprehensive WIP reports for top customers, proficiently discussing capacity and capabilities to client

Career Highlights:

Applied best management practices in administering the top three accounts, consisting of approximately 60% of company sales

Established and enhanced customer relationships that resulted in increasing revenue retention

Properly organized highly detailed projects through implementation of developed step-by-step MPI manuals

Led efforts in guaranteeing smoother transactions and less waste by modifying the entire Kanban process

Ensured cost efficiency by accomplishing comprehensive cost analysis on some key product lines

Worked closely with customer in designing large special packaging, specifically to ship by air and sea

UNITED STATES POSTAL SERVICE, MODESTO REC CENTER Modesto, CA

Remote Encoder Oct 2005-Jul 2007

Assumed full responsibility in manually examining faulty mail images sent through the system and encoded correct address for the mail to be sent

Career Highlights:

Delivered exemplary performance, which resulted in being promoted to the intermediate level after six months

Executed quick and efficient typing skills that generated large savings from reduced amount of errors

EXCEL COMMUNICATIONS Dallas, TX

Senior Representative Dec 2002 Dec 2003

Proficiently performed cold calls in selling phone service

Accomplished HR functions, such as prospecting, recruiting, and training new members for the team

Organized and facilitated numerous sales presentations

Career Highlight:

Obtained numerous commendations and was promoted to the senior level within six months of employment

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