Management Customer Service

JENNIFER S. HARRIS

P.O. Box ****** • San Diego, California 92117

251-***-**** • *********@*****.***

DIRECTOR / PROGRAM MANAGER / ADMINISTRATOR: Sports

Talented professional offering 15+ years of experience in leadership and team management, with specialized expertise in aquatics, sports, facilities management, and administration.

• Solid background designing, implementing, and managing programs, processes, and policies, using a motivational and innovative approach to produce positive results.

• Capable of providing direction and leadership to a large operation, overseeing key programs, facilities, marketing, membership, customer service, staffing, finance, and community relations.

• Emphasis on interpersonal relations, communication, coaching, and relationship building as the means to generating team morale, loyalty, and productivity.

• Solid understanding of fiscal management, budgeting, forecasting, and cost control.

Strategic Planning & Execution • Operations Management • Contract / Contract Negotiation Program Design & Implementation

Facilities Management • Financial Management • Budgeting & Forecasting • Expense Control

Relationship Building • Human Resource Management • Public Relations / Community Outreach

Team Leadership • Mentoring / Coaching / Teaching • Administration / Documentation

PROFESSIONAL EXPERIENCE

Coach/Asst. to Aquatics Director/Adult Center Assistant/Special Events P.R. / Lifeguard

CITY OF GULF SHORES ALABAMA-Parks and Recreation Department

Gulf Shores, Alabama • 2009-Present

Perform in a multifaceted role overseeing the pool and recreation center operations, facilities, and aquatics programming. Act as a lifeguard, swim team coach, swim instructor, and water aerobics instructor. Risk Management issues as seen, aide activities for Adult Activity Center, special events, ticket sales, marketing, public relations and activities specialist. Wintix 5.0

• Ensure optimum service for over 150,000 guests per year.

Operations Assistant-Aquatics June 2011-August 2011

Interim Aquatics Director Jan.-Mar. 2011 / Assistant Aquatics Clerk September 2010-June 2011

MORALE, WELFARE AND RECREATION TO NAVAL AIR STATION PENSACOLA

Pensacola, Florida

Direct a team of up to 40 in the management of operations, maintenance, and general administration for 7 facilities located at 5 sites, risk management. Monitor facility structures and equipment, identify areas and oversee repairs. Kept consistent records of facility use by active duty, retired, and reservist Navy personnel, civilians, and contractors, as well as programs, budgets, receipts, and P.O.’s. Provide guidance, motivation, and training to facility staff. Handle public relations and program promotion in the local community.

• Ensured optimum service for over 350,000 guests per year.

• Stepped in to manage Aquatics for 3 months.

JENNIFER S. HARRIS • Page 2 • *********@*****.***

Head Swim Coach

GULF SHORES HIGH SCHOOL

Gulf Shores, Alabama • 2009-Present (Fall Term-Seasonal)

Oversee team development, athletic training, and meet preparation for 20 athletes. Coordinate travel, documentation, and interaction with school and Athletic department. Mentor students in

proper sports nutrition and general health issues. Coached 8 Athletes to top 16 at State competition

Substitute Teacher / Assistant Coach to Varsity Football, Track & Field

MONROE COUNTY HIGH SCHOOL

Monroeville, Alabama • 2008-2009

Taught various subjects to classes of up to 30 students. Mentored athletes at practices, in the weight room, and at games on strategy, training, nutrition, and use of equipment.

• Won the respect of fellow athletics staff and students.

Head Site Swim Team Coach

BMAC BREWTON USA SWIM TEAM

Daphne, Alabama • 2002-2008

Supervised a group of 20 swimmers on this privately owned U.S. swim team. Advised athletes and parents on skill development, training, meet preparation, nutrition, and performance. Prepared budgets, equipment and supply orders, travel schedules, and registration forms.

• Maintained open communication among the swimmers, parents, head coach, and directors.

Head Swim Coach

MONROEVILLE AREA YMCA

Monroeville, Alabama • 1997-2009

Established and coached a summer swim team that expanded from 8 to more than 50 members. Designed a practice and training regimen, arranged travel, and motivated the team at swim meets. Prepared budgets, equipment ordering, responsible for risk management issues, and human resources for the swim team. Met with City and Y officials for cohesive planning and implementation of program.

• Represented the team in the public eye and with the local community.

• Won Gulf Coast Area Aquatic League (GCAAL) 2006 / 2008 Swim Coach of the Year Awards.

• Named League President GCAAL for the 2008 / 2009 swim seasons.

Associate Broker / Realtor / Certified Home Inspector

THE GALLERY AGENCY

Monroeville, Alabama • 1990-2006

Assisted clients with the purchase or sale of real estate. Conducted property research using Broker Price Opinions (BPO), appraisals, abstracts, and court records. Performed contract preparation and negotiation. Performed home inspections and advised clients on repairs and maintenance.

• Earned the title Realtor of the Year in 2000 for Monroe County.

JENNIFER S. HARRIS • Page 3 • *********@*****.***

EDUCATION

Master of Sports Management/Emphasis in Recreation Management & Sports Psychology

(In Progress), U.S. Sports Academy, Daphne, Alabama; Graduation date: Spring 2013

Bachelor of Sports Science, U.S. Sports Academy, Daphne, Alabama

Associate of Science, Alabama Southern Community College, Monroeville, Alabama

TRAINING & CREDENTIALS

Fire Prevention, Environmental Management Systems Awareness, Ergonomic Awareness, Back Injury Prevention, Safety Orientation, Communications Skills for Managers and Supervisors, No Fear Act of 2002, CNIC Drug Free Workplace Training for Supervisors

American Swim Coaches Association (ASCA) Level 2 Coach, USA Swimming Certified Coach,

Alabama High School Athletics Association (AHSAA) Coaching Credentials,

American Red Cross Certified Lifeguard

PROFESSIONAL AFFILIATIONS

National Recreation and Parks Association (NRPA), National Strength and Conditioning Association (NSCA)-non-certified member

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