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Customer Service Representative

Sioux Falls, SD, 57015
August 27, 2012

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Andy Moon

**** ***** **** **** *****

Sioux Falls, SD 57105

Cell: 501-672-170



Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. With experience in specialized retail and customer satisfaction.

Enthusiastic business major with excellent communication skills and strong motivation to succeed.


High customer service standards

Dedicated to process improvement

Strong problem solving ability

Negotiation competency

Persuasive speaker

Microsoft Office, Excel, PowerPoint proficiency

Excellent communication skills

Listening skills



Consistently generated additional revenue through skilled sales techniques.


Achieved highest number of new credit accounts opened within one-month period.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Effective Communication

Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.


April 2004 to July 2008

Walgreens Benton, AR

Customer Service Representative

In charge of being "the face" of Walgreens for Benton, AR. Handled front line incoming calls while assisting customers with checkout and any questions. In charge of keeping inventory stocked for 1/3 of the stores selves. Handle all things associated with check out.

August 2006 to August 2008

Walgreens Benton, AR

Certified Photo Specialist.

In charge of learning and understanding complex photo processes and machines. Described merchandise and explain operation of merchandise to customers.Demonstrated use and care of machines and extra products. Up-sale to customers while still keeping relations excellent. Provide assistance to front cashier and Pharmacy when needed.

May 2011 to July 2012

Zales Russellville, AR

Jewelery Consultant

Help customer find their perfect match in the jewelery industry. Build professional and personal relationships with all customers to help provide the best possible customer support. Take calls and answer any questions while helping run the store. Handling sales transactions and daily receiving and sending out of inventory.

Overseer of either opening or closing of store, depending on time of day worked. One of two major new employee trainers, including how to handle any problems that may arise and how to build relationships with customers.


2013 Arkansas Tech University Russellville, AR

Public Relations/ Management

Had multiple courses on Microsoft Office

Had courses on both management and customer relations.

Emphasis on Business Administration

Representative Coursework: Marketing, Public Relations, Promotions Management

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