Customer Service Representative
Resume:
Andy Moon
Sioux Falls, SD 57105
Cell: 501-672-170
E-Mail: **************@*****.***
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. With experience in specialized retail and customer satisfaction.
Enthusiastic business major with excellent communication skills and strong motivation to succeed.
Highlights
High customer service standards
Dedicated to process improvement
Strong problem solving ability
Negotiation competency
Persuasive speaker
Microsoft Office, Excel, PowerPoint proficiency
Excellent communication skills
Listening skills
Accomplishments
Sales
Consistently generated additional revenue through skilled sales techniques.
Cashier
Achieved highest number of new credit accounts opened within one-month period.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Relations
Earned highest marks for customer satisfaction, company-wide.
Effective Communication
Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
Experience
April 2004 to July 2008
Walgreens Benton, AR
Customer Service Representative
In charge of being "the face" of Walgreens for Benton, AR. Handled front line incoming calls while assisting customers with checkout and any questions. In charge of keeping inventory stocked for 1/3 of the stores selves. Handle all things associated with check out.
August 2006 to August 2008
Walgreens Benton, AR
Certified Photo Specialist.
In charge of learning and understanding complex photo processes and machines. Described merchandise and explain operation of merchandise to customers.Demonstrated use and care of machines and extra products. Up-sale to customers while still keeping relations excellent. Provide assistance to front cashier and Pharmacy when needed.
May 2011 to July 2012
Zales Russellville, AR
Jewelery Consultant
Help customer find their perfect match in the jewelery industry. Build professional and personal relationships with all customers to help provide the best possible customer support. Take calls and answer any questions while helping run the store. Handling sales transactions and daily receiving and sending out of inventory.
Overseer of either opening or closing of store, depending on time of day worked. One of two major new employee trainers, including how to handle any problems that may arise and how to build relationships with customers.
Education
2013 Arkansas Tech University Russellville, AR
Public Relations/ Management
Had multiple courses on Microsoft Office
Had courses on both management and customer relations.
Emphasis on Business Administration
Representative Coursework: Marketing, Public Relations, Promotions Management
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