Operations Director
Resume:
Stephen Hager Jr.
Allentown, PA, 18103
ogneui@r.postjobfree.com
WORK EXPERIENCE
BucksMont Indoor Sports Center, Hatfield, PA September 2010- Present
Operations Director
Controlling and maintaining all levels of facility operations including scheduling of leagues, tournaments, clinics, and rentals for various sports and events
Handling all aspects of facility events, including but not limited to booking, contract preparation, financial estimate & settlement preparation.
Over see venue, finances, business administration, maintenance, repairs, construction
Administrative and Financial Management
Human Resources
Policy and Program Development
Huntington Hilton Hotel, Melville, NY
Pool and Health Club Manager, February 2006 – September 2010
Manage a team of 15 health club employees that include lifeguards, trainers, and front desk personnel.
Hiring and training of staff / Certified Hilton Trainer in Customer Service
Make sure Indoor, Outdoor pool, and Hot Tub are in compliance with New York State Health Codes
Keep records of purchases and revenue.
Responsible for all health club cash management associated with membership fees and special services.
Make sure all scheduling and payroll stays within budget.
Work along side other department managers to plan events for hotel guests
Develop and promote creative marketing ideas to grow membership enrollment.
Participate in the Manager On Duty Program in which I am the acting Night Manager of the hotel on a rotating schedule.
Head of the Empowerment Committee
Respond to member’s and guest’s concerns, suggestions, and complaints in a timely, professional manner
New York Security, Bayport, NY
Security Supervisor, January 2001 – January 2009
Duty is to perform all aspects of security at designated sites, and large events.
Supervise 5 – 10 guards
Part time
St. John the Baptist D.H.S, West Islip, NY
Substitute Teacher, September 2005 – February 2006
Conducted various classroom lessons left by teachers in different subject areas
Girls Varsity Golf Coach and J.V Basketball Coach , February 2004 – Present
Certified in CPR, Sports Safety, First Aid, and Automated External Defibrillation
CHSAA Assistant League Chairman
Laurel Park Elementary, Brentwood NY
Teacher Assistant, September 2002 – January 2005
Worked as an assistant to the Math Consultant
Assisted in classrooms teaching various math skills
Prepared practice materials for New York State exams
Hidden Pond Day Camp, Hauppauge, NY
Activity Coordinator, June 1999 – September 2005
Implemented programming for 3-17 year olds in various activities including golf, basketball, and tennis.
Provided a safe and fun learning environment.
EDUCATION
Long Island University at C.W. Post, Brookville, NY
Bachelor of Science: Elementary Education, May 2005
Pennsylvania Certification Pending
COMPUTER SKILLS
Microsoft Office and XP: Advanced skills in Word, Excel, PowerPoint, Access
Outlook Express
Apple Works
References furnished upon request
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