Customer Service Manager

Maria S. Sanchez

**** *. ******* ***. #***

Fresno, CA 93703

559-***-****

**.**********@*****.***

CAPABILITIES

- Supervised staff and maintenance personnel; plan and assign work duties

- Trained, mentor, and counseled personnel

- Excellent Marketer and Customer Service

- Administrative duties

- Show and Lease vacant apartments

- Scheduling, advertising, monitor tenants accounts, and manage collections

- Completes required documentation and reporting of contracts, and expense report

- Seek new customers by continuously prospect

- Process rental payments from tenants.

- Accounts Receivable/Accounts Payable

- Bilingual (Spanish/Filipino)

- Types 55 wpm.

ACCOMPLISHMENT

- Canvassed & signed up customers 1000 homes over a 30 day period

- Conduct & evaluate performance with 100 energy specialist

- Assisted non-profit organization in fundraising activities

- Coordinated the scheduling of 1000 + employees for multiple training classes

- Analyze confidential information, prepare reports, manuals, and agenda

- Organized curriculum for Sunday School

- Children’s Ministry Director

- President of the Girl’s Softball League

WORK EXPERIENCE

10/08/10 – 12/31/11 Property Manager - ARRK Properties, Lexington, Kentucky

10/01/09 – 10/01/10 Energy Specialist - CWES, Fresno, California

08/01/02 – 05/31/09 Energy Specialist - Sundowner Insulation, Fresno, California

06/01/97 – 10/31/06 Director - Praise Chapel Children’s Ministry, Fresno, California

EDUCATION

2011 Bachelor’s Degree in Business Management (Currently Enrolled)

National American University, South Dakota

2002 Pacific & Gas Company, Stockton, California

Home Improvement Sales License

1994 Associate Science Degree, Kauai, Hawaii

Office Administration & Technology

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