Customer Service Sales

EDUCATION

The University of Texas at El Paso (UTEP)

Bachelor of Business Administration

Major: Marketing and Management Graduation: May 2012

EXPERIENCE

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Center for Civic Engagement (UTEP)

Student Assistant El Paso, TX

Coordinate volunteer service training sessions of over 200 students and staff members per semester

Verify attendance, hours worked, and post information onto designated records at the end of semester

Review time sheets, wage computation, and other information in order to detect and reconcile payroll discrepancies

Prepare purchase orders to suppliers and vendors

Assist with planning of department events and keep track of expenses incurred by these

Maintain direct contact with local and national non-profit organizations

06/11-08/11

Telemundo KTLM

Sales Intern McAllen, TX

Collect data on viewer’s demographics, habits and preferences to identify potential markets

Prepare reports and presentations illustrating data graphically and translating findings into text

Analyze competitor’s sales, prices and methods of marketing and create cost benchmark reports

Create sales proposals and meet with prospective clients

Involved in television station’s production and news areas

08/07-01/08

Walt Disney World Co.

Cast member Orlando, FL

Train new cast members

Balance cash register at the end of the day

Organize groups of visitors exceeding 30 persons on theme parks and serve as a tour guide

Supervise the activities of more than 3 employees

10/06-07/07

Express Men Co.

Sales Associate El Paso, TX

Communicate customer requests to management

Ensure that each customer receives outstanding service by providing an excellent customer service

Assist in floor moves, merchandising, display maintenance and advertising in order to increase sales and profit

AFFILIATIONS

02/11-05/12

American Marketing Association UTEP Chapter

Executive Vice President El Paso, TX

Coordinate activities of all executive board officers

Represent organization at official functions

Utilize networking as a tool to create collaborative relationships to accomplish the El Paso/Juarez Community and AMA’s goals

SKILLS

Computer Applications: Scarborough Research, Nielsen Research, MS Office (Word, Excel, PowerPoint), Macintosh, Adobe Photoshop and Illustrator.

Languages: Proficient in both English and Spanish (speaking, reading, writing).

Excellent team-member, high quality customer service and administrative skills. Quick learning ability, motivated employee, leadership attitudes and highly dependable. Highly passionate, creative and self starter.

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