customer service

**** ****** *************, ** ***** Home-304-***-**** cell- 304-***-****

*-****-**********@*****.***

Jacqueline L. Dorsey

Objective Dedicated to giving my very best at whatever task is at hand. Willing to learn all I can and to excel to the highest level possible within the company. Very detail oriented, customer service oriented and professional. I strive to make my employer very pleased to have me as an employee

Experience 11/2008- Martin & Seibert, Law Firm Martinsburg, WV

Collections Specialist (call center)§ Contacted consumers to collect on debts owed by them, by way of banking institutions, credit card companies and other financial institutes.§ Contact local /county and state courts to obtain estate information in effort to collect debt owed by a deceased consumer.

Filed POC§ (Proof of claims)

Assist in the sub-rogation process along with insurance companies and attorney to settle debts that occurred from un-insured/underinsured motorists from car accidents.

04/2007-5/2008 Jefferson County Senior Center Ranson, WV

Home Health Care Provider§

Traveled to homes throughout the Jefferson Co. area to provide healthcare needs in any capacity necessary.§ Completed paperwork and follow up reports on the patients.

02/2003-01/2006 JP Morgan Chase Frederick, Md.Customer Support Advisor/Bankruptcy Specialist§ Took inbound and made outbound calls in a call center to collect on past due credit card accounts§ Assisted consumers with making decisions on the best solutions, and worked through programs with the consumer to ensure that the debts were satisfied.§ Worked the “Communications Dept.” This department was created to ensure that the management team heard the voice of the employee’s ideas and concerns.§

Worked in the pre-bankruptcy department

03/1999-01/2003 Frederick Memorial Hospital. Frederick, Md.

Patient Account Specialist§

Processed insurance claims for the hospital.§ Processed overpayment refund checks to be mailed to the patients insurance company..

Burlington Coat Factory Frederick,Md

Manager of Fine Jewelry Dept. (Assistant manager to several other Depts. within the store)· Sales , inventory, pre-employment screening, cash office opening/closing, register, security, set up of floor plan for various depts..

Education:

1 Year of studying business at Frederick Community College

3 Years of studies in Early Childhood Education at Hagerstown Community College and Mt Saint Mary’s College

Many years of Biblical Studies at Various Colleges and Seminary

Honorary Doctorate Degree in Biblical Studies

***Lapses in employment were spent pastoring churches***

Contact this candidate