Customer Service Sales
Resume:
Tracy Hodges
Weatherford, TX 76086
ogev99@r.postjobfree.com
Work Experience
Direct Care Staff/ Dorm Parent
**/**** - **/**** ***** Pythian Home, Weatherford, TX
Help to raise Children that can not be with their parents. On duty 24/7. Oversee 13 Children, ages 4 to 15. Responsible for Daily Logs, and paperwork. Responsible for transportation and appointments and daily activities.
Assistant Manager at The Continental
07/2009 - 10/2009 Hawthorn Retirement, Austin, TX
Assistant Management Team Member for a 2.5 Million dollar a year property. Assistant Management Team Member responsible for 120 Residents (55 and older) and 35 Employees ( Culinary Staff, Wait Staff, Housekeeping Staff, Maintenance Staff). Collect rent. On duty 24/7 to answer Residents questions and concerns and monitor emergency call system. Marketing for new Residents. Payroll and Scheduling. Handle day to day operations. Interview and hire employees and complete new hire packets. Ordering supplies and food for the property. Daily inspections of kitchen, dinning room and common areas.
Customer Service Representative
01/2008 – 07/2008 Liberty Medical, Salem, VA
Customer Service Representative. Answering phones. Helping customers with questions about filing to their insurance. Ordering supplies for Customers according to their benefit guide lines. Meet daily budgets. Making sure each customer has appropriate paper work for getting their medical supplies.
Property Management Team Member
4/2001 - 10/2007 Botetourt Self Storage, Roanoke, VA
On site unsupervised Property Management Team Member. Held a position of high accountability. Meet and exceed budget requirements. Customer Satisfaction Specialist. Complete sales transactions via telephone and in person. Account Manager. Handle financial transactions. Marketing for new customers. Compiling reports on a daily, monthly, and annually basis. Keeping tabs on the competition's rates and occupancy. Supervised contracted employees. Provide customer service in all aspects, which makes me a dedicated and vital member to any team.
Property Management Team Member
3/1999 - 3/2001 Public Storage Inc., Roanoke, VA
On site unsupervised Property Management Team Member. Held a position responsible for sales and rental of units. Customer Service Representative. Data entry operator. Maintained accounts, A/P, A/R, Collections. Merchandise sales and ordering. Confirmed initial contacts via telephone and in person.
Contracted Courier
1/1998 – 03/1999 Corporate Express Delivery Systems, Roanoke, VA
Contracted Courier. Customer Service Representative for Wachovia Banks.
Sales Associate, and Auditor
3/1997 - 12/1997 Belk, Roanoke, VA
Sales Associate. Auditor. Auditing sales and cash receipts. I am skilled in general office duties and Provide customer service in all aspects, which I feel makes me a dedicated and responsible member to any team.
Switchboard Operator
3/1996 - 2/1997 State Bank of the Alleghanies, Covington, VA
Bookkeeper for Accounts. Customer Contact Representative for the Bank.Data Entry Operator. Switchboard Operator.
Department Manager
7/1987 - 2/1996 Aide's Discount Store, Covington, VA
Department Manager for the Jewelry Department. Sales Associate. Experienced Cashier and Assistant Head Cashier. Worked in Loss Prevention, Lottery, Various Clothing Departments, Lay-a-way, and Sporting Goods. Supervised other employees. Experienced in Advertising, Set-ups for Promotional Sales.
David Hodges
315 W 2nd St
Weatherford, TX 76086
ogev99@r.postjobfree.com
Work Experience:
Direct Care Staff/ Dorm Parent
03/2010 - 06/2010 Pythian Home - Weatherford, Texas
Help to raise children that are not able to stay with their parents. 24/7 position. Oversee 13 Children, ages 4 to 15. Responsible for transportation and appointments and daily activities. Responsible for grounds and upkeep.
Truck Driver
11/2009 - 02/2010 Select Energy - Haughton, Louisiana
Operated belly dump, dump and flatbed truck hauling materials for the oilfields making drill rig pads and roads. Followed Federal Motor Carrier Safety Regulations. Worked 70 hours a week in all kinds of conditions.
Assistant Manager at The Continental
07/2009 - 10/2009 Hawthorn Retirement, Austin, TX
Assistant Management Team Member for a 2.5 Million dollar a year property. Assistant Management Team Member responsible for 120 Residents (55 and older) and 35 Employees ( Culinary Staff, Wait Staff, Housekeeping Staff, Maintenance Staff). Collect rent. On duty 24/7 to answer Residents questions and concerns and monitor emergency call system. Marketing for new Residents. Scheduling. Accounts Payable. Handle day to day operations. Interview and hire employees and complete new hire packets. Ordering supplies and food for the property. Performed minor maintenance. Daily inspections of kitchen, dinning room and common areas.
Truck Driver
11/2008 - 06/2009 Arrow Trucking Inc - Tulsa, Oklahoma
Pick-up and deliver freight in a timely manner. Efficiently secure freight on a flatbed trailer. Tarp loads so there is no damage to freight. Customer contact liaison. Maintain various records. Followed Federal Motor Carrier Safety Regulations while being DOT compliant.
INDEPENDENT BUSINESSMEN
4/2004 – 10/2008 Reality Express Inc, Roanoke, VA
President and Business Owner of the Corporation.
Independent Owner of Commercial Vehicle.
Independent Insurance Agent - Holding license in VA and WV
Property Management Team Member
4/2001 - 10/2007 Botetourt Self Storage, Roanoke, VA
On site unsupervised Property Management Team Member. Held a position of high accountability. Meet and exceed budget requirements. Customer Satisfaction Specialist. Complete sales transactions via telephone and in person. Account Manager. Handle financial transactions. Marketing for new customers. Compiling reports on a daily, monthly, and annually basis. Keeping tabs on the competition's rates and occupancy. Supervised contracted employees. Provide customer service in all aspects, which makes me a dedicated and vital member to any team.
Property Management Team Member
3/1999 - 3/2001 Public Storage Inc., Roanoke, VA
On site unsupervised Property Management Team Member. Held a position responsible for sales and rental of units. Customer service representative. Data entry operator. Maintained accounts, A/P, A/R, Collections. Merchandise sales and ordering. Confirmed initial contacts via telephone and in person.
Contacted Courier
1/1998 - 12/1998 Corporate Express Delivery Systems, Roanoke, VA
Contracted Courier. Customer Service Representative for Virginia Department of Transportation. Customer Service Representative for Wachovia Banks. Transported Pharmaceuticals.
Line-Haul Truck Driver
4/1990 - 1/1998 Shorewood Transport, Roanoke, VA
Pick-Up and deliver freight in an efficient manner. Customer Contact Liaison. Maintained various records. Held a position of high accountability.
Customer Satisfaction Specialist
2/1989 - 3/1990 National Dodge Inc, Jacksonville, NC
Sales Staff. Worked in a team environment.
Dock/Warehouse
5/1988 - 1/1989 Roadway Express, Jacksonville, NC
Responsible for checking in inbound shipments. Maintained records. Operated forklift. Kept my reserve obligations met while employed.
Hospital Corpsman
5/1984 - 5/1988 U.S. Navy Stationed With A Marine Unit, Camp Lejeune, NC
05/84 to 05/88 Active Duty. 05/88 to 05/90 Reserve Duty. Field Medical Hospital Corpsman. Trained Emergency Medical Technician. Supervisor for admission office at the Naval Hospital. Clerical training, Ordering, Scheduling, worked in all types of situations and had to make do with whatever could be found to complete the task at hand.
Education:
5/1984 - 5/1988 US Navy, Great Lakes, IL
Some College Coursework Completed
Medical Training to include Hospital Corps School, Field Medical Service School, Emergency Medical Tech.
I am Nationally OSHA Certified for Forklift.
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