Customer Service Representative

Dora Antwi-Boakye

PROFESSIONAL EXPERIENCE:

Lola’s Bridal February 2009 - Present

Customer Service Representative, Team Lead

• Ensure all incoming calls from clients are executed in a professional, polite, and courteous manner

• Serve as Team Lead for Sales Associates in order to resolve, expedite and coordinate processing of all orders

• Schedule client appointments and manage appropriate client project file, records and billing

• Initiate shipment for 20-25 orders per day

• Utilize AS400 to track merchandise orders from all resources and update the customer as needed

Caregiver and Nanny January 2007 – February 2009

• Responsible for the care and overall organization and management of the household

• Responsible for planning and implementing school and extracurricular schedules and activities

Kente Corporation January 2004 – August 2006

Entry Level Recruiter

• Outlined applicant requirements by evaluating job description

• Analyzed applicant qualifications by interviewing applicants

• Reviewed applicants by discussing job requirements

• Bargained wage rates and as well as terms and conditions of employment

• Carried out pre-employment processes

EDUCATION:

Elmhurst College, December 2010

Bachelor of Arts Degree, Communication Studies

TECHNICAL SKILLS:

• Microsoft Office Suite: PowerPoint, Excel, Word, Outlook

• AS400, SPSS

• Windows 2000, Windows XP

OTHER: Co-authored and published three books: A game nobody wins, The chemistry of love and Who is taking the fun out of marriage

Contact this candidate