Manager Customer Service
Resume:
Mark A. Seals
Olive Branch, MS 38654
662-***-**** home
901-***-**** cell
**********@***.***
OBJECTIVE
A senior level distribution center management position in which I can utilize my proven skills, strengths and experiences in:
1 Leading people, projects, processes and programs
2 Developing and establishing policies and SOP’s
3 Organizing and structuring operational responsibilities and systems
4 Implementing improved and value added Supply Chain Management techniques
5 Motivating internal and external associates
6 Communicating concepts, ideas and results
7 Building relationships and teams
QUALIFICATIONS
Twenty years of management and operations achievement. An energetic, multi-dimensional, proactive, competitive and results-oriented leader and team player with successful accomplishments in:
• Logistics operations and administration
• Distribution management
• Strategic planning
• Initiating JIT/ TPM principles
• Multi-site accountability
• WMS Implementation • Budget preparation and cost control
• Contract review/negotiations
• Initiating TQM principles/ISO certification
• Six Sigma/Lean manufacturing /Kaizen
• Developing/implementing training programs
• Outstanding P&L management
SELECTED ACHIEVEMENTS and BUSINESS CONTRIBUTIONS
Successfully managed multiple operations for customers in the pharmaceutical, medical products and devices, retail, consumer goods and paper industries with high degree of success in manufacturing and distribution center management, logistics management, warehouse management, customer service and cost savings areas.
Startup and Implementation of warehouse management systems such as MARC GS, EXEED, and Catalyst. Achieved significant cost savings and service improvements. Implemented new procedures and streamlined processes to improve the operational efficiency of the distribution center resulting in an increase in service level from 87.5% to 99.5%.
Developed internal administrative processes to support the startup and operation of a customer service control center with new enabling technology. Managed continuous problem solving/change activities throughout the startup/implementation process.
Mark A. Seals, Page 2
Led an organizational restructuring of several departments that increased “Outbound Service Level” from 84% to 97% and “Inbound Service Level from 72% to 95%.
Developed an internal training program improved job performance; skill set knowledge, employee productivity, employee morale, and reduced turnover from 35% to 9.2%.
Proactively analyzed and championed internal training initiatives in multiple operational behaviors. Achieved productivity improvement and successfully established positive business relationships between corporate, field office and customer entities.
Initiated technology enhancements with multiple vendors and internal IT department that improved productivity, streamlined workflow processes and increased data analysis and reporting capabilities.
Successfully developed and implemented a performance measurement (KPI) system which promoted continuous improvement methodology throughout a distribution organization.
Passed two DEA regulatory inspections with no recorded deficiencies noted.
Developed and implemented a management/supervisor leadership program to address communication issues and reduce employee relations issues.
Created and implemented a centralized vendor-purchasing program, which included specified audit trails, approval processes and cost management initiatives that resulted in $1.2M annualized savings.
WORK HISTORY
Technicolor 2009 – present
Senior Operations Manager
New Breed Logistics, Memphis, TN 2008 - 2009
Senior Distribution Logistics Manager
Solectron, Memphis, TN 2006 – 2008
Distribution Center Manager
Manager of a 500,000 plus square foot facility
Philips Lighting, Memphis, TN 2004 – 2006
Distribution Center Manager
Manager of an 800,000 plus square foot distribution center
Mark A. Seals, Page 3
International Paper, Memphis, TN 2002- 2004
Global Supply Chain Manager
Responsible for the design, construction, and implementation of six to eight Regional Distribution Centers for the International Paper Supply Chain Network.
McKesson Corporation, Memphis, TN 2000 - 2002
Asst. Distribution Center Manager
Manager of a 500,000 plus square foot medical distribution center
Corporate Express, Memphis, TN 1999 – 2000
Director of Operations
Responsible for managing (4) distribution centers in Tennessee
Thomas and Betts Distribution Center, Byhalia, MS 1998-1999
Senior Operations Manager
Responsible for managing a 1,000,000 square foot distribution center
Wal-Mart Distribution Center, Brookhaven, MS 1990-1998
Distribution LTL Manager, 1995 – 1998
Operations Manager, 1990 - 1995
Responsible for managing a 1,500,000 square foot distribution center
United States Army 1986-2001
Captain, Field Artillery (Active and Reserve)
EDUCATION and PROFESSIONAL DEVELOPMENT
B. S., Business Administration, University of Southern Mississippi, Hattiesburg, MS
A.A., Personnel Management, Southwest Community College, Summit, MS
Wal-Mart Institute of Retail and Distribution
APICS – Certified in Production and Inventory Management
C-TPAT – Trained and Certified
TECHNICAL SKILLS
Microsoft Office, Project, Word, Excel, Lotus Notes, PowerPoint, Outlook, Visio, AS400, SAP
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