Customer Service Representative
Resume:
TRACY L.CASULLO
Haverhill, MA 01832
SUMMARY: Self –motivated professional and Proficient in Novell, Echo, and Windows software. Strong attention to detail; solid knowledge of budget preparation able to work independently as well as in a team setting. Quick learner, responsible employee
WORK EXPERIENCE:
January 2009– July 2011 WHITTIER HEALTH NETWORK Haverhill, MA
Whittier provides a seamless continuum of care at every level and in every setting of post acute care
Patient Accounts
• Responsible for accurate and timely billing of major insurance companies for Mental Health.
• Worked closely with clients to correct billing issues and claim denials.
• Maintained accounts receivable aging records to ensure timely collection of outstanding accounts.
• Ability to remain organized and multi-task in a high paced rapidly changing environment.
November 2003-December 2008 SOVEREIGN BANK Haverhill, MA
Sovereign Bank is specialized in retail and commercial banking, and has grown to become one of the 5 largest banks in the world.
Customer Service Representative
• Handling customer transactions.
• Managing negotiables
• Helped with the ATM when needed.
• General office assistance
September 1988- June 1996 TRI-CITY MENTAL HEALTH Medford, MA
Tri-City is specialized in Mental Health Billing.
Billing Specialist
• Responsible for accurate and timely billing and Reports.
• Provided administrative assistance to Billing Supervisor and MIS
• Director
• Entered data using Report Writer software
• Coordinated client records
• Assisted with filing and typing
TECHNICAL/COMPUTER SKILLS:
Typing rate of 45 wpm
Familiar with Microsoft Office Suite including Word, Excel and Outlook
Strong interpersonal skills
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