Manager Customer Service
Resume:
Paul Mackey
**** **** ******** ****** *** #***
Palm Springs CA, 92262
************@*****.***
Objective: To secure a position with a well-established organization with a stable enviroment that will lead to a lasting relationship that may enable me to use my strong organizational skills, educational background, and ability to work well with people.
Work Experience
BANQUET SERVER 04/2011 – Present
The Mission Inn Hotel & Spa, Downtown Riverside CA
● Provide customer service to guests of the Mission Inn Hotel & Spa with the highest standards of courtesy, professionalism, efficiency and hospitality.
● Coordinate the setup service and event operations; clothing, fluffing and setting dining tables, buffet stations, for functions of a banquet or event for international and celebrity clientele, tourists and business travelers to guest specification and hotel standard
● Prepare action stations, buffets, service carts, dessert table/carts and cordial carts
● Respond to spontaneous and varied request from guests, peers, and supervisors in an efficient and creative manner and provide attentive guest service throughout the entire function
● Ensure quality display and temperature of all courses of meals and communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
● Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
● Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
EYEWEAR SPECIALIST LAB ASSISTANT 02/2007 - 03/2011
Metropolitan Optical, Washington, DC
● Provided customers with all aspects of services with Metropolitan Optical, to include quality care assessment of needs, glasses and contact recommendations, fittings, repairs and coordinate office activities internally to ensure customer satisfaction and retention.
● Developed office and appointment procedure to capitalize on time, therefore reducing the wait period of customers and providing additional appointments daily.
● Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
● Selected and streamlined eyewear products based on analysis of popularity and sales, resulting in superior inventory and selection for guests.
● Created dynamic, visual advertising to accurately display sales agendas and promotions.
● Performed duties of office manager and laboratory assistant in scheduling, consultation, visual fields, and auto refractions.
● Scheduled appointments, verified patient insurance information, and conducted all pre-test required before seeing the doctor.
FRONT DESK NIGHT ATTENDANT/HOST 06/ 2006 - 02/2008
Hotel George/Bistro Bis, Washington, DC
● Trained and often assisted in other areas such as Room Service, and Continental Breakfast Attendant
● Answered phones, scheduled reservations, hung coat s and seated guest in a timely manor
● Proved the ability to multitask, handle crowds of up to 100 people, resolve customer issues and excel within a demanding, high-volume setting.
● Earned consistent commendations for exemplary service.
● Met guests’ needs while working efficiently in a fast-paced environment; registrations, preparing daily reports, balancing transactions, and conducting security walks
● Work independently and with minimal supervision and troubleshoot in order to resolve guest or emergency issues that would arise
EYEWEAR SPECIALIST 3/2005 to 5/2006
Hour Eyes, Tyson’s Corner Vienna, VA
● Provided eyewear service and solutions to customers by appointment and walk-in basis
● Maintained quality care assessment of needs; glasses and contact lens recommendations, fittings, repairs and office activities internally to ensure customer satisfaction and retention
● Scheduled appointments, verified patient insurance information, and conducted all pre-test required before seeing the doctor
● Increased customer loyalty by providing excellent service and thorough product and health knowledge through customer attention by phone, fax, and email
● Coordinated insurance claims and coverage
SALES ASSOCIATE 5/2003 – 3/2005
ARAMARK SPORTS & ENTERTAINMENT
Washington, DC
● Demonstrated superior product knowledge in assisting customers
● Answered sports memorabilia product based questions using knowledge from training, merchandising bulletins, and other Company approved information
● Sold merchandise and interact with customers according to ARAMARK standards
● Received, checked, and shelved merchandise and kept store clean and uncluttered
● Completed customer transactions using Point Of Sale (POS) register system, and performed register store open/close functions and bank deposits
EDUCATION
Stafford High School, Stafford, VA - Honor graduate
United States Air Force – Lackland Air Force Base - Military Basic Training – Honorable Discharge
College Of The Desert-Undergraduate Program
QUALIFICATIONS
● Proficient in Windows 7, Word, Excel, PowerPoint, and various company licensed software
● Excellent interpersonal and relationship building skills
● Listen attentively, communicate persuasively and follow through diligently
REFERENCES
Mission Inn Hotel & Spa
3649 Mission Inn Avenue, Riverside, CA 92501
Supervisor: Ramiro Ramirez
Metropolitan Optical
1919 Pennsylvania Avenue NW
Washington, DC 20006
Supervisor: Wynonia Martin
The Hotel George
15 E St, NW
Washington, DC 20001
Supervisor: Don Leak
Hour Eyes Tyson's Corner
8359 Leesburg Pike
Vienna, VA 22182
Supervisor: Latisha Whiting Store Manager
ARAMARK SPORTS & ENTERTAINMENT
Verizon Center (Formerly known as the MCI Center)
601 F St NW,
Washington, DC 20004-1605
Supervisor: Vanessa Collins HR Manager
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