Information Securiity

James D. Nance

*** ****** **** **.

Stafford, VA 22554

Mobile: 573-***-****

*.*********@*****.***

PROFILE

I am a dedicated, power driven IT professional, seeking an entry level, help desk, or Jr. Admin position. I have 10 plus years of military experience acquired while serving in the U.S Air Force and Texas Army National Guard. Searching for the opportunity to expand and integrate my expertise within a company. I am a highly detail oriented person, with a strong ability to lead and train in a diverse and fast paced environment.

SKILLS & ABILITIES

• Networking

• TCP/IP & LAN/WAN Protocols

• Network Technology

• Network Systems Management

• Network Development

• GUI Applications

• DHCP/DNS Servers

• AD-DS

• Samba

• VMware Player

• Operating Systems

• Windows XP/7

• Windows Server 2008 R2

• Linux/Unix

• Ubuntu

• Apache

• Hardware

• Palm/Handheld Devices

• Assemble/disassemble PC’s

• Install, configure, troubleshoot and repair

• Installation, testing and troubleshooting of cabling Technical Support/Customer Service

• Tier I, Tier II, Tier III

• Network Operations Center

• Troubleshoot hardware/software

• Troubleshoot network connectivity

• Software installation support

• Remote Access

• Phone and e-mail support

• Documentation

Communication

• Strong written and oral communication skills

Development

• SQL database

• Logic programming using Python/Raptor

Software

• Microsoft Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio

• Install, configure and troubleshoot VM, Active Directory.

• Remedy – ticket management

Education

ITT Technical Institute, Chantilly, Virginia

Associates of Applied Science Computer Network Systems

Graduated on March 2012

GPA upon graduating: 3.9

ITT Technical Institute, Chantilly, Virginia

Pursuing: Bachelors of Science, Information Systems Cybersecurity

Anticipated graduation date: September, 2013

Scholastic Achievements

Associates degree w/ Honors

6 X Deans List

2 X Perfect Attendance

WORK EXPERIENCE

Clearsoft Inc. April, 2012 – present

PSC Analyst

• Provide technical expertise to resolve customer impacting issues in an Operations Center setting for Comcast.

• Product Services Center team member, utilizing various monitoring tools to ensure continued function of numerous Comcast/Xfinity platforms.

• Monitor and troubleshoot alerts involving Windows Server 2008/ Linux based systems.

• Create and close tickets through Remedy.

• Operate under an expansive and detailed infrastructure.

Anderson Merchandisers, Fairfax Va November, 2011- April, 2012

Retail Media Merchandiser

• Maintain and restock movie/music inventory for Best Buy

• Provide excellent customer service

• Part of team in a high volume store

• Assist associates in filling customer orders

• Use computer to print planograms and price stickers

Home Depot, Colorado Springs, Co February, 2011 – August, 2011

Sales Associate

• Provided customer service to customers in dept.

• Maintained control and inventory on over 200 lumber products.

• Assisted customers with home projects and completed housekeeping duties.

Denver VAMC, Denver, Co July, 2010 –November, 2010

Supply Technician (Contractor)

• Maintain accountability and stock of inventory supplies

• Prepare and deliver isolation and emergency carts

• Pull special orders

• Rotate stock

Texas Army National Guard, Brownwood TX October 2001 – January 2010

Quarry Specialist

• Convoy Escort security and combat patrols

• Experience in Force protection, traffic control and ID verification

• Weapon qualified on the M-4, M-240, M-249 and M2 50 cal machine gun

• Certified Combat Lifesaver

• Many leadership opportunities and being part of a team.

• Route reconnaissance

• High value personnel/equipment transport.

Superior Essex Inc., Brownwood, Tx July 2000 - August 2009

Cable Repairer

• Repair and test of telecommunications cable.

• Use of high voltage tester to locate opens, shorts, and grounds in up to 3600 pair telephone cable

• Utilized diagrammed repair charts

• Occupied a Receiving clerk position

• Unloaded material, stored product and kept track of inventory through a computer system

• Used forklift in day to day operations including housekeeping and storage

PROFESSIONAL EXPERIENCE

• Responsible for the welfare and well being of multiple soldiers while deployed to Iraq and while stateside.

• Conducted daily shift change briefs and was responsible for the briefing multiple large range mission products.

• Assisted in the creation of the living Standard Operating Procedure (SOP) for dissemination and proper training for both new and incoming soldier and assigned civilians.

• Provided perimeter security for multiple IED and VBIED removal.

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