Customer Service Administrative Assistant
Resume:
Cleveland, Oh *****
********@*****.***
Jessica Medina
Career Objective:
I’m an energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top level support. I can work independently or as part of a team to meet project deadlines. I am very committed and motivated, with exceptional customer-relations and strong work ethic.
Highlights of Qualifications
~ Minimally Bilingual (Read and Understand Spanish) ~
~ Computer Proficient (Microsoft Word, Excel Spreadsheets, Lotus, Calyx Point, FDR, CIMS, Viewpoint) ~
~ Professional Demeanor~ Adaptable ~ Hard working~
~ Excellent Communicator ~ Efficient Multi-Tasker ~
~ Capable and Confident Decision Maker
Relevant Employment History
Administrative Assistant/ Receptionist May 2011 – June 2012
Lake Erie Electric, Inc Westlake, OH
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• File and maintain records.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Complete forms in accordance with company procedures.
• I had to be in contact with all project managers at all times regarding invoices that needed their approvals or just invoices that needed change orders done to add money into the accounts in order for me to be able to input the information into our system. I would then take the information over to our purchasing department to have the necessary changes made.
Administrative Assistant May 2006 – Mar 2007
Greater Heights Financial Group, Inc Cleveland, OH
• Monitored a 5-line phone system, I accordingly handled and transferred all calls to appropriate agent.
• Input data off applications to a database.
• Handled payments, billing questions, and statements for customers.
• Sorted and sent out mail.
• Updated database with client information.
• Customer service relations.
• Follow-up on all emails and phone calls.
• Type letters and documents.
• Follow-up on leads
• Responded to ex numbers of inbound calls and emails for people seeking loan processing and loan. Consolidation 3 day’s out of the week (both cold calling -following up on warm lead.
Branch Manager Oct 2010 – Feb 2011
SENTRE MANAGEMENT (Temp) Parma Hts, OH
• Direct Marketing
• Distributed Fragrances business to business
• Managed a crew of 5 employees’, trained new employees on product knowledge and how to do sales in the field.
• Worked in the office answering phones, setting up interviews, posting hiring ads in newspaper and in the internet (Monster, Craigslist, Ect Took orders of perfume over the phone and ran customer credit cards through our system.
• Lead road trips in different areas and states and managed up to 4 employees. Was in charge of all inventories which consist of 8 to 10 cases of Fragrances, each case held 24 bottles. (240 bottles altogether)
• Helped conduct orientations and manager meetings
Lending Services June 2010 – Aug 2010
Adecco (Temp) Brecksville, OH
• Assist third parties in submitting subordinations and checking back to make sure all conditions were met
• Assisted branches, call centers, and online banking in helping customers with any questions or concerns regarding loan and transactions.
• Made changes to the clients loans such as due dates, waiving fees and late charges, rate changes, Ect…
• Typed up Payoffs, Paid in Full letters, Letter of Intent, Mortgage Satisfaction and Liens on property
• Directed documents such as Contracts, Deed of Trust, and Titles to the right departments
Customer Service Rep/Cashier AutoZone Dec 2009 –June 2010
Cleveland, OH
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Establish or identify prices of auto parts, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Process merchandise returns and exchanges.
• Assisted customers in finding auto parts
• Perform diagnostic test on batteries, alternators, and starters
• Change wiper blades and bulbs for customer
• Stock shelves, and mark prices on shelves and items.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Perform proper opening and closing of store.
Education
Project Moore
GED
Tucson AZ
Volunteer Work
Murtis H. Taylor Mar 2009
Cleveland, OH
• Teaching the elderly the basics on how to use a computer, showing them how to get to different websites and email their friends and families
Arbor Education and Training June 2009
Tucson, AZ
• Assisted in front desk operations
• Answered all incoming calls
• Helped case workers make copies of their documents
• Directed clients to their assigned case worker
• Maintained daily paper work and organized files in alphabetical order
Arizona Superior Courts
Probate Division Aug 2009
Tucson, AZ
• Transferring data base from one computer to another
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