Kia Callender

KIA MARGARET CALLENDER, MPA (Doctoral Candidate)

***** ******* ****. **** * Baton Rouge, LA 70815, US Citizen

Hm. 225-***-***** Cell 703-***-**** *Work 225-***-****

************@*****.***

OBJECTIVE

A challenging and rewarding career as a public administrator or consultant.

PROFILE

A highly motivated, team-oriented public administrator with more than 5 years of hands-on graduate–level experience in marketing, advance researching and extracting complex data, negotiating, interpret philosophical principles of humans services and healthcare administration, and budgeting. Work experience in recruiting state, local and federal government program, strategic planning, and sales. Able to quickly identify problems and successfully implement solutions.

EDUCATION

• Ph.D. 2009 Healthcare Administration, Capella University Minneapolis, MN.

• M.P.A. 2006 Master of Public Administration/Healthcare Administration, Southern

University, Baton Rouge, LA.

• B.S. 2001 Therapeutic Recreation, Southern University, Baton Rouge, LA.

• Diploma 1997 General Studies, Warren Easton High School, New Orleans, LA.

ACCOMPLISHMENTS

• National Honor Society

• October 2007 federal employee of the month

• Developed an evacuation plan as a graduate student for a 500-bed hospital which was recommended for use at Our Lady of the Lake Hospital in Baton Rouge, LA.

• Directed and coordinated the successful launch of several key projects in the federal government where quick thinking and working under strict timelines were essential.

• As part of a two-man team, I developed a grant for youths which was awarded $250,000 by the Johnson & Johnson Foundation.

• Founder of the Federal Emergency Management Agency (FEMA) recycling program.

COMMUNITY SERVICES

• Member of the American Heart & Alzheimer’s Association, assists in special events and conferences.

• Active member of Alpha Kappa Alpha Sorority, Incorporated, developing multiple programs

for poverty stricken citizen, providing assistance to disabled and hurricane citizens throughout Louisiana. Conduct mentor workshops for youth girls and boys.

• American Society for Public Administration, attending conferences, and networking.

SKILLS

• Acquired skills include: strategic planning, program planning, public finance, grant writing and proposal writing.

• Developing, revising policies and procedures to meet program guidelines.

• Proficient in quantitative and qualitative research methods, applied research statistics, Microsoft 95/98/00/03/07, SAS, SPSS 14.00, Outlook, spreadsheet software, access and project

• Fluent in the following government databases: Work In Process (WIP), Federal Response and Recovery Applicant Tracking System (FRRATS), Sales database, Direct

Assistance Replacement Assistance Consideration (DARAC), MDC Tool, PARKMASTER, and the National Emergency Management Information System (NEMIS).

• Able to conduct research using human participant through the Institution Review Board.

• Interpreting philosophical principles of human services and healthcare administration through research and extracting data from key databases and other useful resources.

• Exceptional written and oral communication abilities.

• Extensive experience in team building and negotiation.

EXPERIENCE

Federal Emergency Management Agency (FEMA) 12/05-present

Applicant Services Specialist

115 North 15th St. Baton Rouge, LA. 70802 40 hrs a week

Supervisor: William Prestidge 225-***-****

• Coordinate the successful simultaneous development of several projects with contracting support, federal, state, and local officials.

• Coordinate the recovery efforts of hundreds of applicants that transitioned from FEMA’s temporary housing to HUD housing.

• Determine eligibility for rental assistance as a result of recent disasters.

• Analyze, research results of operations to discover more efficient ways to utilize resources

• Review project status reports during each project phase

• Prepare weekly project report status for management

• Perform statistical analyses required for the funeral assistant program concerning applicants in need of assistance to bury there loves ones after Hurricane Katrina. Duties included statistical analyses, coding and derivation of variables, and preparations of reports and presentation. The report resulted in more than $5M in assistance in twenty-four months

• Direct and coordinate activities of projects through delegated members of projects teams

• Create and manage excel spreadsheet for reporting purposes to senior management

• Consult and advise evacuees of federal assistance.

• Research & process Congressional and Civil Rights special needs referrals.

• Prepare narrative reports containing a statement of observations, options for change/recommendations for action to supervisor.

• Serve as the Direct Housing Assistance Program (DHAP) point of contact to ensure applicants transition to permanent housing.

Sunrise Senior Living, Baton Rouge, LA 10/02-11/05

(Programming/Volunteer Coordinator)

8502 Jefferson Highway, Baton Rouge, LA. 70809 40 hrs. a week

Supervisor: Sunny Lee 225-***-****

• Designed “from scratch” a volunteer policy and procedure manual that is utilized for guidance. I recruited over 500 volunteers in one year

• Developed and reported all health care plans to family members for the programming department. All reports described health risk, improvements, and suggestions of a new care plan that met the needs of the patient

• Planned developed and coordinated special events which gained media attention in 2003 & 2004.

• Provided financial consultants to family members requesting to open a leisure account for patients

• Pubic Relations- Coordinated marketing and sales efforts for new residents. Helped direct and coordinate PR activities that specialized in targeting resident promotions

• Coordinated development of design and ad copy for all promotional materials for the volunteer department

• Represented the company at city-wide fairs, and conventions

• Managed department budget and resident budget.

Renaissance Developmental Corporation, Baton Rouge, LA 6/02-10/02

Recreation Therapist

1008 North Street, Baton Rouge, LA 70802 40 hrs a week

Supervisor: Arthur Thomas 225-***-****

• Initiated and organized a recreational program for Renaissance Youthbuild

• Supervised the day-to-day class and field activities of youth participants.

• Created and managed the development and implementation of policies and procedures in the recreational program inclusively of establishing and managing its budget.

• Managed grant funds awarded from Johnson & Johnson Foundation.

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