Customer service representative

Vateka McDonald

**** **** ***** ***

Donelson, TN 37214

615-***-**** ( cell)

615-***-**** ( home)

********@*****.***

Summary of Qualifications:

An experienced customer service with a strong attention to detail and good team player.

Work experience:

Jan.2010- Oct.2011 The Tennessean Nashville, Tn

Telemarketer

- Outbound call center calling potential subscribers to offer newspaper publications

- Input customer personal information for newspaper subscription

- Placing outbounds call to customers with past due balance to seek payments

- Placing 2000 outbound calls daily

June 2008 –Sept. 2010 Gaylord Opryland Hotel Nashville, Tn

Call Center Agent

- Answer inbound calls from customers and assist with questions and concerns

- Inbound call center placing hotel and ticketing reservations

-Placing in house workorders

-Hotel Operator

-Intake of 150 calls daily

- Room service and valet customer service representative

March 2006- September 2007 Asurion Insurance Service Nashville, TN

Technical Support Rep

- Verificaton of claim

- 180 inbound call daily

- Assisting customer with techinical issues to cell phone

- Troubleshooting mobile devices

- Reshipment of replacement phones

- Answer incoming calls and provide problem resolution

July 2005- November 2005 SunTrust Bank Nashville, TN

Bank Teller

- Perform cash and check transaction

- Close out and balance cash drawer daily

Aug. 2003- July 2005 J. C. Penny Catalog Nashville, TN

Customer Services Representative

- Input catalog orders into computer

- Customer Services

- Help navigate customer thru J. C. Penney’s website while they place their order(s)

- Customer Inquiry

Nov. 2002- March 2003 CVS Pharmacy Nashville, TN

Pharmacy Technician/Cashier

-Cashier; file

-File claims to insurance companies; replenish customer prescriptions

Education:

1997 - 2001 McGavock High School Nashville, TN

2001-2003 Middle Tennessee State University

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