Customer Service Manager
Resume:
Eloise V. Harnett
Dolton, IL ***19
*********@*****.***
Education:
Chicago State University Chicago , IL 60628
Attended 1983 through 1986
Area of major concentration: Business Management
Area of minor concentration: Spanish
Attended again in 2004 through 2006
Area of major concentration: Special Education
Area of minor concentration: Spanish/Speech
Lincoln Park High School Chicago , IL 60614
Graduated, June, 1983
Experience:
Candy Wonderland Dolton , IL 60419
Store Manager Mar. 2008 – Sept. 2008
Opened and closed store. Made deposits and withdrawals. Purchased and received supplies. Waited on customers and answered calls. Maintained the needs of the business on a daily basis.
Illinois Department of Human Services Tinley Park , IL 60477
Support Service Worker I Oct. 2005 – July, 2008
Cleaned and sanitized equipment and working spaces. Assisted with the preparation of nutrient needs for client serviced by Tinley Mental Health Facility, Ludeman Health Facility and Howe Development Center . Disposed of leftover food by utilizing the FIFO system. Attended meetings and conferences to discuss how to better serve the community.
Comcast Tinley Park , IL 64077
Customer Account Executive May, 2005 – Oct. 2005
Reviewed accounts for services provided to customers. Inquired about the needs for entertainment. Educated the customer about services provided and how to use them effectively. Made necessary adjustment to customers’ account. Troubleshot to make necessary repairs to equipment that may have become inoperable.
School District 160 Country Club Hills , IL 60478
A.C.E. Instructor July, 2004 – May, 2005
Supervised students that were suspended from daily classes and school activities. Reinforced expected behavior through positive behavioral intervention and support. Provided students with educational materials related to their cognitive level. Assisted students with additional materials needed to complete their tasks at hand. Secured student safety during periods of breaks and lunch. Maintained records of referrals and student activities.
School District 149 Dolton , IL 64019
Paraprofessional Jan. 2002 – July 2004
I assisted with the educational needs of learning and behavioral challenged students under the supervision of a qualified Special Education Instructor. Assisted with structured lesson plans and teachings of the students. Assisted Instructor with maintaining accurate records and reports for administrators, teachers and parents.
Ameritech Harvey, IL 60426
Number Service Operator April 1989 – April 2001
Facilitated calls to correct department of interest. Provide all telephone related information via customer’s request to their destination. Provided quality customer service according to Ameritech’s policies and procedures. Maintained an excellent record of attendance and punctuality. Gained knowledge of city, state and countrywide destinations and information excelling in quality customer service.
References:
Available upon request
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