Housekeeping
Resume:
Ashley Murray
Gulfport, MS 39503
***********@*****.***
Professional Experience
Candlewood Suites Norfolk, VA
Guest Service Agent August 2011- July 2012
Record guest comments or complaints, referring customers to managers as necessary.
Date-stamp, sort, and rack incoming mail and messages.
Make and confirm reservations.
Transmit and receive messages, using telephones or telephone switchboards.
Compute bills, collect payments, and make changes for guests.
Plan, schedule or supervise the work of other employees.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Arrange tours, taxis, or restaurant reservations for customers.
Keep records of room availability and guests' accounts, manually or using computers.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Greet, register, and assign rooms to guests of hotels.
Perform bookkeeping activities, such as balancing accounts.
Review accounts and charges with guests during the check out process.
Comfort Suites Chesapeake VA
Housekeeping April 2009 - July 2011
Operated various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
Maintained facility in a sanitary and infection-free condition through washing, cleaning and replacement of
equipment and furnishings.
Required working in damp, dusty and dirty areas. Must clean up human waste and other body fluids, as required.
Responsible for disposal of trash, waste, and other disposable materials.
Handled various cleaning solvents, chemicals, etc.
Planed work schedule for major tasks.
Damp dust furniture, light fixtures, window sills, etc.
Emptied trash containers daily.
Wet mop floors in all residents’ rooms and bathrooms daily. Damp mop all corridor floors, lobby, dining areas,
and others daily.
Cleaned wash basins, mirrors, commodes, tubs, and showers daily.
Checked all vacant rooms daily to keep fresh.
Reported any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window
panes, missing nuts or screws, beds needing repair, etc.).
Washed windows as scheduled.
Checked entire area for spills, water, etc. periodically, especially in residents’ bathrooms.
Followed instructions on use of germicidal solutions to clean. .
Used safety precautions in all housekeeping services.
Tidewater Staffing Virginia Beach, VA
Clerical Temp January 2008 - April 2009
Answer phone calls and direct calls to appropriate parties or take messages.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
File and retrieve corporate documents, records, and reports.
Open, sort, and distribute incoming correspondence, including faxes and email.
Greet visitors and determine whether they should be given access to specific individuals.
Manage and maintain executives' schedules.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Education
Frank W. Cox High School Virginia Beach, VA
Standard, June 2006
I was captain of The Cox High Step Dance Team for 2 years
Graduated with a 3.2 Grade point average
Colorado Technical University Online
United States
Business Administration Candidate, May 2012
Additional Skills
I am proficient in Microsoft Office. (Word, Outlook, Excel, PowerPoint)
I average about 70 WPM.
I am self motivated, innovative, and efficient.
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