Outstanding Administrative Assistant and Customer Service Professional

*** ******** ******

Altamonte Springs, FL ***** 407-***-**** Cell

Email: *************@*****.***

Shante' Ayeni

Objective Seeking an opportunity where I am able to utilize my education, communication skills, and experience to advance my career.

Education

2010-Present Seminole State College Sanford, FL

2007-2009 Georgia Highlands College Rome, GA

 Dean’s List Award Recipient

2004-2006 Seminole Community College Sanford, FL

1998-2002 Lake Brantley High School Altamonte Springs, FL

Academic Diploma

 Principal’s Academic Achievement Award Recipient

Work experience

2006-2008 United Hospice Calhoun, GA

Administrative Assistant

 Responsible for reporting daily census changes to corporate billing department and for maintaining monthly census log.

 Close out month-end clinical records and invoices.

 Enter discipline patient visits into Horizon

 Ensure accounts payable invoices are submitted weekly.

 Manage patient clinical records.

 Process employee payroll.

 Process employee human resource information.

 Maintain personnel files and ensure items are updated monthly.

 Process and reconcile petty cash.

 Create schedule for On-Call Nurses.

 Verify Medicaid and Medicare eligibility status of patients.

 Process Medicaid and Medicare recertifications.

 Submit medical claims for payment.

 Answer multi-line phone system.

 Provide secretarial support to the Administrator and office staff as needed.

2005-2006 Seminole Primary Care Physicians, P.A. Longwood, FL

Referral Coordinator/ Front Desk

 Verify patient insurance information

 Check in, collect copays, and deductibles

 Refer patients to specialty physicians.

 Ensure patient information is up to date.

 Make follow up appointments as necessary.

 Answer multi-line phones and file paperwork.

 Process medical records.

 Process insurance referrals.

 Post daily payment and procedures in medical manager.

2005-2005 Priority Healthcare Heathrow, FL

Triage Coordinator

 Receive and process faxed prescriptions from various Pharmacies.

 Enter all patient insurance and medical information into database.

 Track prescriptions and notify patients on status.

 Monitor workflow and quantity of prescriptions filled.

2004-2004 American Automobile Association Heathrow, FL

Customer Service Representative

 Assist Sprint PCS customers with providing Emergency Roadside Service.

 Suggest new products for their AAA membership

2003-2004 GC Services Copperas Cove, TX

Customer Service Representative

 Assist inbound customers with their Southern California Edison utility accounts.

 Troubleshoot accounts to identify service problems.

 Received Customer Hero Award for excellent customer service.

2002-2003 Convergys Killeen, TX

Customer Service Representative

 Assist inbound customers with questions or problems pertaining to Capital One credit card accounts.

 Suggest new products to help customers protect credit assets.

 Received Customer Commendation for excellent customer service.

Volunteer Experience Youth Pastor – Responsible for all aspects of the youth ministry at

Refuge Ministries International Rome, GA 2008-2009.

References Available upon request.

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