Data Specialist/Administrative Support Professional

CARRIE K. BROWN

*** ****** ****** (# ** E) New York, NY 10002 646-***-**** *********@*****.***

PROFILE

Administrative Support Professional offering versatile office management skills with extensive experience in coordination, planning, budget management, and support of daily operational and administrative functions.

Demonstrated capacity to provide comprehensive support for executive, middle and first line-level management staff, including scheduling meetings, coordinating travel, and effectively managing all essential tasks.

Proven track record of accurately meeting deadlines, reporting data-entry information, managing department financial obligations, collection database system, Interns/SYEP workers; and administering trainings, producing expense and program reports, and business-development efforts within budget responsibilities.

Adept at developing and maintaining administrative responsibilities, multi-tasking, having the procedural process to improve accuracy and efficiency within position and achieve and uphold organizational objectives.

Highly focused on maintaining goals and prioritizing deadline operations. Equipped to obtain new and complex responsibilities, identify problems and resolve them in the initial stage.

EDUCATION

ST. JOHN’S UNIVERSITY New York, NY

Bachelor of Science in Legal Studies, 5/2009

Dean’s List (Spring 2009)

INTERBORO INSTITUTE NY, NY

Associates Degree in Paralegal Studies, 12/2006

Graduated Magna Cum Laude

PROFESSIONAL EXPERIENCE

THE AFTER-SCHOOL CORPORATION – New York, NY

Program Data Specialist, Program Data Management Department 9/2009 to Present

Technical Support Coordinator 10/2008 to 8/2009

Promoted to Data Specialist position, managing over 800 programs entering enrollment and attendance data into the Department of Education (DOE) and Department of Youth Community Development (DYCD) online collection database systems.

Key results:

• Built a finely tuned administrative system, fostering a collaborative environment that increased program satisfaction and program quality

• Revamped database systems, reports and trainings to improve forecast precision of program compliance reviews.

Developed innovative PowerPoint presentations and training manuals that enabled faster ramp-up for newly hired database users

• Negotiated system customizations with IT system developers that contributed to system remodeling and improvements

• Completed monthly comprehensive assessment analysis on data review that plays a key role in the due diligence effort of outsource subsidy

• Overturned the demise of program data by 74% within a one-year period of managing over 300 programs and successfully delivering a comprehensive report that has contributed to the expansion of Expanded Learning Time (ELT) within the states of: New York City, Baltimore, Maryland, Newark, New Jersey and Louisiana, New Orleans.

HENRY STREET SETTLEMENT– New York, NY

Administrative Assistant 6/2006 to 7/2008

Performed administrative functions for the After-School-Youth Services Department, overseeing the services of 800+ students within 4 school-based and 2 center-based locations

Key results:

• Pioneered administrative systems that contributed to the improvement and the enhancement of budget and financial submissions

• Integrally involved with establishing a more manageable budget system with the Accounting Department

• Supervised a team of eight interns and SYEP workers, which enhanced quality of programming

• Improved office efficiency and staff/vendor quality response by overhauling previously haphazard filing and Accounts Payable/Receivable systems

• Delivered exceptional work that contributed to the new responsibilities of: Managing SYEP Payroll Systems; Reviewing and approving Temporary Assistance for Needy Families (TANF) applications; Performing HR functions such as posting jobs on the internal and external websites as well as facilitating interviews

H & R BLOCK New York, NY

Client Service Professional 1/2005 to 4/2009

Performed receptionist duties, and provided support and assistance to tax professionals and new and prior clientele.

Key results:

• Elevated tax office guest-satisfaction by assisting clients with tax questions, processing Refund Anticipation Checks and Loans(RAC), and ensuring the swift resolution of customer issues to preserve customer loyalty while complying with state taxation policies

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and reconciled cash drawer

KEY SKILLS

Office

Skills: Report & Document Preparation

Spreadsheet & Database Report Creation

Database Administration

Accounts Payable/Receivable

Bookkeeping & Payroll

Calendaring Office Management

Teambuilding & Supervision

Database System Trainings

Training Manuals

Help Desk

Meeting & Event Planning

Inventory Management

Expense Reduction

Travel Coordination

Front Desk Receptionist

Computer

Skills: Type 60 wpm

MS Word

MS Excel

MS PowerPoint

MS Access

MS Outlook

Lotus Notes

Windows XP, Vista

Business Objects

Web Intelligence Applet

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