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Project Manager Management

Bonsall, California, United States
March 28, 2011

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Bonsall, CA *****

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Mark Alistair Hamilton, PMP, CSM, Six Sigma Green Belt

Summary A PMP, CSM, Six Sigma Green Belt certified Project Manager with a proven track record of successfully delivering projects and turning “at risk projects” around over an 11 year career.. Hands on experience leading multi-national and cross functional project teams in China, India, Canada, Europe as well as remote teams across the US. Experienced in identifying cost savings opportunities and designing and implementing new processes using a Lean Six Sigma methodology.

Big 5 Consulting experience in leading implementations of PMO’s and various Enterprise Class applications including: Portfolio Management Systems (Niku/Clarity), Enterprise Resource Planning, Web Portal Solutions, Content Management Systems, CRM, and Internet Technologies. A wide breadth of hands-on experience successfully delivering projects with numerous Project Management methodologies and tools including: Six Sigma, SCRUM, RUP, PMBoK, Waterfall, Agile, Customized RUP, and custom fit methodologies across various platforms and industries. Industry experience includes: Bioscience, Automotive, Heavy Manufacturing, Chemical, Financial, Communications, Energy, and Search Engine technologies. A proven history spanning the full spectrum in the project lifecycle –coding as a developer, gathering requirements as a business analyst, managing projects as a Project Manager, training and mentoring other Project Managers, and managed vendors in a vendor management role- with the ability to wear the many hats that are required of a project manager to be successful in today’s environments.


CareFusion/Cardinal Health

IT Project Management Office 08 /2010 - Present

Worked within the IT PMO to manage high visibility separation projects to spin off Carefusion from Cardinal Health. Average project budgets were $1.2 million and number of resources was 90 team members.

• Managed Facilities, Telecom, IT, Cardinal Health and third party vendor teams across North America, South America, Japan, and Europe to build out new facilities, acquire new telecommunications, network, and servers.

• Managed content and image exportation and importation project from SAP and Emptoris into Open Text as part of our separation efforts from Cardinal Health.

• Managed vendors and business users to gather requirements and develop Custom Off The Shelf software for data mining from SAP, Emptoris and Open Text.

• Managed Projects estimate budgets and schedules then ensure that all deliverables were met.

MIR3 Intelligent Notifications

Platform Technologies- Professional Services 05/2008 –07/2010

Developed a Professional Services consulting division for this intelligent notifications platform company. Worked with Fortune 100 companies to design and deliver customized solutions. Clients: Delta, Nestle, Kaiser Permanente, American Express, Texas Instruments, Wells Fargo, Shell, Chevron, Pepsi, Citibank.

Manager-Professional Services

• Developed and implemented PMO processes to work with clients to design Custom Off the Shelf (COTS) (using .Net, Java), full custom software solutions, capture requirements, navigate contract negotiation process, negotiate resources, track metrics, migrate applications from data centers, and meet delivery targets.

• Managed web based software development projects to meet customer needs where our core product offers were not a fit.

• Drove projects with clients to implement our solutions, gather requirements drive deliverables, manage schedule and budgets.

• Managed and coordinated efforts between internal Data Center Resources/Developers and Client IT and Business Owners to resolve schedule and issues as they arose.

• Used SDLC process for scoping, estimating, change control, and delivering customized web based software solutions for major customers.

• Managed web developers and software engineers to gather and document requirements, manage schedules and meet deliverables for clients.

Millipore Bio-science division

Project Management Office 05/2008 –4/2010

Managed various high visibility projects resulting in savings up $12 million. Created and implemented best Project Management practices as part of a green field PMO implementation.

Senior Project Manager

• Scope projects, create project plans, track and drive project deliverables, identify and mitigate risks, negotiate for scarce resources in a matrixed organization.

• Led Lean Six Sigma project to work with QA, Inventory Control, and R&D scientists to create streamlined processes resulting in salvaging $8 million of previously deemed unsellable inventory and preventing $4 million in additional inventory from being deemed unsellable.

• Managed IT and Business Resources for data center migration (applications and hardware) as part of an acquisition effort of multi-site company.

• Managed SDLC and IT implementations for custom or COTS applications for roll out to the Millipore Enterprise.

• Managed multi-functional international teams (MIS, Developers, Business owners, and SFDC contractors) to gather and document business requirements, design and implement an automation project for sales and service of our Flow Cytometry division which resulted in increased sales revenue of service contracts by 30% within the first 2 months of implementation.

• Championed projects through the Executive Portfolio Boards – Business and IT- for approval and funding as well as regular milestone reporting.

• Worked with the Executive Governance Board to manage the project portfolio- selection, prioritization, project resource staffing requirements, risk management, QA, ROI, and executive

• Gathered requirements, estimated scope and budget, created project and communication plans, and managed technical resources/developers, scientists, engineers, other resources to successfully deliver projects.

LPL Financial Services

Project Management Office (Contractor) 02/2007 –05/2008

Managed various programs and projects to ensure project success for projects varying in budget from $150,000 - $850,000. Led .NET, BI reporting, and database development teams to develop and deliver various web based programs for both internal business units and external partners. Managed various projects including infrastructure upgrades, custom application development, and pre-packaged vendor software applications.

Senior Project Manager

• Managed custom software solution (.Net, Java) development teams for internal and external clients.

• Managed regulatory audit response and reporting team to implement high visibility projects within tight time restrictions as a result of changing financial regulation.

• Managed day-to-day project execution including estimation, risk assessment, coordinating issue resolution, issue tracking, milestone tracking, scope identification, and budget forecasting, estimating and controlling for web based software development projects ranging in size from $150,000 to $850,000 in a fixed cost environment.

• Responsible for various concurrent web based Enterprise-wide projects to update LPL’s Account Transfer Database system which represents 90% of firm business with a tight federally mandated deadline working with various internal and vendor/partner teams.

• Worked with various business units and vendors to gather requirements, manage web based software development cross functional teams, manage their projects thru the SDLC process, and insure they are implemented successfully and that all audit requirements/documentation was met.

• Managed Data Center, Developers, and IT resources to ensure insure all deliverables were met in compliance with Federal Regulatory requirements.

• Developed project plans, multiphase multi-release plans, developed staffing plans, ramped up and staffed resources, managed business and vendor teams to meet project deliverables and audit requirements.

• Rescued and turned around troubled IT web based projects to ensure that SLA’s and contract obligations were met.

Commerce Velocity

Project Management Office 01/2006 – 02/2007

Worked with executives on both the client and vendor side to improve relationship and communications. Turned high profile and at risk projects around and ensured they were delivered on time and within budget so that all requirements and contract obligations were met. As well as developed, implemented and managed to a new “offshore model” designed to utilize an offshore team to its fullest potential thus increasing our potential for success and reducing costs. Implement and train/mentor project managers in proven project management methodologies. Client projects included: AHL, Quick Loan Funding, Wilmington Financial Services, and Wells Fargo.

Senior Project Manager

• Turned around and delivered various at risk projects for clients spanning multiple sites, states and countries with an average implementation budget of $650,000 utilizing best practices and past experience.

• Led an onshore and offshore software development (Java, .Net) and vendor teams to capture requirements, design, build, and deliver a Web Based Loan Origination System/Application specifically targeted at opening the Canadian Mortgage Market with future expandability for the European Market. Resulting in a 1st year revenue generation of $10 million dollars for the client and projected revenue of $5 million in new product offerings for CV.

• Created and implemented a process of how to successfully work with an offshore team/component as part of a PMO implementation.

• Worked with executive staff on the client side to ensure that strategic and tactical goals were being met by the delivery teams.

• Manage new product implementations to create documentation, implementation strategies, and processes upon which future implementation methodologies are based to ensure successful project delivery and transferred knowledge to other less experienced project managers.

SafeCo Financial Insurance Services

Project Management Office (Contractor) 12/2004 – 01/2006

Working with executive committee to create and implement new business processes, project management methodology. In addition to “leading by example” by managing several large scale and high profile projects.

Senior Project Manager

• Gathered requirements, estimated, staffed, and managed various revenue generation/cost reduction projects resulting in average cost savings of $2 million dollars.

• Managed business analysts and technical teams (DBA, Development, developers, and QA) to capture requirements, create project plans, develop software solutions, and implement technical solutions in a full project lifecycle

• Managed both vendor, internal, partner resources to on-board/off-board insurance partners and insure all project deliverables were met.

• Implemented Project Management best practices then managed major initiative projects as a Proof of Concept for all new processes and methodologies.

• Responsible for working with IT and Business units to identify potential issues and risk mitigation strategies for cross-functional projects.

OpSource (Contractor) 07/2004 – 01/2005

Senior Program Manager for the Southern California region.

Brought on-board to turn a $250 million dollar at-risk data center build project around for a major client and implement best Project Management Practices to ensure project success for other projects. Client: Edmunds.Com (Automotive)

Senior Project Manager

• Managed overall Data Center Build program for a large internet based automotive company including managing various vendors (Oracle, Red Hat, Cisco, IBM, Manheim) with $250 million initial budget for phases 1 & 2.

• Managed twelve direct report vendor project managers and 80 direct report developer/technical project team resources.

• Managed various critical hardware, application, and data migration subprojects that feed into the overall DC3 Program managed budget.

• Managed various concurrent related projects either remotely or onsite as required.

Xinify Technologies 10/2003 – 07/2004

Director of I.T. Governance Practice

Director in charge of building I.T. Governance practice and Niku/Clarity Implementation Practice for this I.T consulting firm. Met with various clients to assess needs, recommend product and service offerings, and manage day to day project needs. Managed various implementations in a Fixed Price and Time and Materials consulting practice. Client Projects include: Yahoo-Overture, Kaiser Permanete, Warner Bros, Honda Automotive, Ameriquest Mortgage, Niku Professional Services.

Director I.T. Governance Practice

• Directly managed multiple projects to implement Niku ((v6.X and Clarity) for projects varying in size from $500,000 - $1million for out of the box to fully customized solutions.

• Provided remote support/training for over fifteen junior project managers implementing Niku for various clients by creating project plans, resource load schedules, assisted with deliverables, and attending steering committee meetings to ensure the projects were delivered on time and in scope.

• Trained various clients, users, and consultants on the Niku/Clarity application as part of implementations and building the consulting practice.

• Program manager responsible for coordinating development, implementation, process creation and requirements gathering efforts for multiple client sites and controlling budget and project schedules using MS Project and Workbench.

• Managed vendor and technology partner relationships with Niku, Primavera, and Kintana to build an implementation practice based around these portfolio management tools.

• Worked with clients to design various interfaces between Niku, Oracle, and Empire Time.

• Created and implemented new business process to improve ramp up time for new consultants and project implementation.

• Led report development team to create customized BI reports.

Ameriquest Mortgage (Contractor) 09/2001 – 10/2003

Project Manager in the Project Management Office (PMO) for this major mortgage company creating and implementing the methodology, templates, and training materials for a ground up PMO. Also managed the implementation of the Niku/Clarity Portfolio Management. Trained project managers in best project management methodologies, and use of various project management tools. Provided training for the Niku/Clarity Portfolio Management tool to over 350 Project Managers.

Project Manager - PMO

• Worked with the various Business Owners to create and implement a project management methodology that would work for their various business units to be rolled out to over 350 Project Managers.

• Technical consultant to size and implement the server farm used to host the Niku/Clarity Solution.

• Created and documented the business processes and practices as part of the newly created PMO implemented across the entire organization using a modified RUP methodology.

• Mentored business owners and project managers on product functionality and new business processes to improve increase their project success rate.

• Managed the technical and functional teams that successfully implemented Niku Portfolio Management Enterprise system in a rapid 8 week implementation to 828 users during pilot phase and an additional 1500 users 1 month later.

• Conducted “desk side” and formal training sessions with end users in Niku 6.1.4 to provide them with the knowledge and new process implemented as part of Niku and the PMO.

• Managed project teams across Infrastructure, DBA, Application Support and Help Desk divisions to design and ensure infrastructure and support for an Enterprise Class Niku implementation.

• Worked with senior executives to create RFP’s used during the evaluation and selection phase of the Portfolio Management tools.

Accenture (formerly Andersen Consulting) 06/1998-9/2001

A selected member of the Global Architecture and Core Technologies: Commerce and Content Architectures group within Accenture, focused on gaining deep knowledge and skills with emerging Internet and mCommerce Technologies two to three years out. Implemented the Interwoven Content Management System for a major energy company. Client Project: Williams Energy

Project Manager

• Created and presented business case for a Content Management System (CMS) resulting in a multi-million dollar implementation contract for six sites.

• Managed vendor implementation team, internal client departments (on site and remote), Web Portal implementation teams, and Content Management Implementation Team to insure project milestones were met.

• Gathered business requirements for various application implementations, customization and ground up design.

• Managed the technical implementation team made up of software engineers, QA testers, and product specialists during implementation phase of a CM System.

• Designed/wrote User Acceptance Test Plans with complete business scenarios, covering all test cases and providing traceability to requirements but also easily understood by the business user and QA Test Team.

Education California State University, Fullerton

B.A., Business Administration and Management Information Systems.

Professional Certification PMP (Project Management Professional), NIKU 6.0, Clarity, Baan ERP, Baan eSolutions, A+, Strategic Project Planning

Professional Activities: Created Strategic Planning for PMI OC Chapter.

Chair PMI OC Advisory Board.

Professional Membership PMI Scum Alliance

(AITP) Niku Users Group

Baan World Users Group Interwoven Team site User Group

Project Management Methodologies: SCRUM, Six Sigma, Agile, PMBoK Waterfall, RUP, Customized RUP, Custom fit methodologies, SDLC



Spanish – Fluent

Italian – Intermediate


Langages HTML, Visual Basic, Java Script, VBScript, SQL, XML

Software Niku 6.1.4, Clarity MS Office Professional 2000, XP

Interwoven TeamSite 5.0 Motiva 3.0

Interwoven OpenDeploy Intershop Enfinity

ISpheres 2.1 Safari Report Writer

MS Site Server Commerce 3.0 MS SharePoint Server

MS SQL Server 7.0, 2000 Enterprise Visio Flowchart

AnyDoc MS Sharepoint


Databases Sybase Informix

MS SQL Server 6.5-7.0 Oracle 8.0

Professional Training Project Management:

Millipore Six Sigma Certification (6 Sigma Lean)

Big Visible Certified Scrum Master training


Meeting Facilitation Certification

Ameriquest Project Management Program

Niku Clarity Implementation Partner Bootcamp

Niku 6.1.4

Niku WorkBench

Niku Studio

Business Process: Overview

Leadership Institute: Team Building

Management Fundamentals

MS Project 2000

MS Visio 2000


Mercury Loadrunner

Sharepoint ERP Systems:

Baan Certification

SAP R/3 Technical & System Overview

Safari Report Writer

Internet Technologies:


Internet Security Overview

Internet Security: Cryptography

MS IIS 4.0: Security


Integrating Applications Using XML and the BizTalk

Content Management Systems:

Interwoven Implementation Partner Bootcamp 5.0

Motiva Implementation Partner Bootcamp 2.1-3.0

Ariba B2B Web Content Management Framework

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