Engineer Sales

Michael T. Blackburn

*** ********* *** ***** ********, VA 20164 703-***-**** **********@*****.***

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Summary:

Armed Services Veteran with 15 years in the IT industry, with over 25 years of IT related experience. Since 1997 have worked for three storage manufacturers, SMS Data Products Group, Inc., INLINE Corp. and IceWEB Storage Corp., in several key job positions. Have held positions to include, Senior SAN Design engineer, Storage Pre-Sales Engineer, Senior Storage Engineer and was responsible for all SMS SAN customer designs. Have successfully designed and assisted in integration of multiple Petabytes of storage systems into Win NT, WIN2K, WIN2K3, WIN2K8, Linux and UNIX environments. Responsible for assessment of customer requirements and providing viable solutions to meet customer needs in both conceptual and practical situations. Well rounded experience in sales, pre-sales support, security and logistics. Excellent reputation as results oriented problem solver.

Career Profile:

Skilled and professional engineer with extensive knowledge of developing, planning, and implementing IT storage environment. Seeking a responsible position as a storage engineer, pre-sales engineer or technical support engineer in an organization where I can utilize my collective knowledge and experience.

Professional Strengths:

Comprehensive knowledge of multiple storage technologies, SAN-based arrays, and configuration tools.

In-depth knowledge of SAN/NAS installation, large storage arrays, and data management.

Extensive hardware and software integration experience.

Extensive knowledge of troubleshooting and maintaining multi-ported storage arrays.

Demonstrated ability to handle multiple tasks and work in a fast paced environment.

Ability to communicate professionally with sound organizational skills.

Extensive call support experience and troubleshooter.

Knowledgeable in sales cycle and buying motives.

Professional Experience:

Organization: IceWEB Storage Corporation, Sterling, Virginia

Duration: November 2009 – August 2012

Designation: Senior Storage Support Engineer

Responsible for performing advanced troubleshooting of unified storage platforms supporting multiple network protocols, storage protocols over several product lines.

Michael T. Blackburn

758 Sugarland Run Drive Sterling, VA 20164 703-***-**** **********@*****.***

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Installation, troubleshooting and support of RSF-1 clustering with service(s) failover on Open Solaris storage platforms.

Assists in manufacturing integration, road map of products and providing performance testing and integration of storage platforms into a diverse customer base.

Devised and implemented a means to replicate in volume large GIS data bases that resulted in company developing a major revenue stream.

Solely responsible for data integrity, replication of multi-terabyte GIS Databases and integration of layered GIS data into reproducible reference data for numerous customers.

Assisted and maintained corporate network administration to include VOIP system and components.

Organization: InLINE Storage Corporation, Dulles, Virginia

Duration: October 2005 – November 2009 (Acquired by IceWEB Storage Corporation)

Designation: Storage Technical Support Engineer

Provided technical support and warranty support for all storage customers.

Solely responsible for data integrity, replication of multi-terabyte GIS Databases and integration of layered GIS data into reproducible reference data for numerous customers.

Advised customers on technology issues relative to upgrades, SAN design and ensured escalation processes were effective and timely for all customer supported.

Responsible for interfacing with vendors and manufacturers advanced engineering and resolving hardware and firmware related bugs and failures.

Advanced configuration and management of Microprocessor and Bus based direct attached and SAN attached RAID Sub-systems. Installation Configuration and Management of SAN Management software for advanced SAN designs.

Within one month of hire resolved an I/O issue that had affected numerous customers that the OEM had not pinpointed.

Organization: SMS Data Products Group, Inc., McLean, Virginia

Duration: March 1997 - October 2005

Designation: Pre-Sales/Technical Support Engineer

Provided initial customer technical contact and initial opportunity assessment.

Assist sales in conceptual assessment and providing technical solutions.

Present solutions and follow-up information, to support sales, in obtaining and maintaining customer base.

Michael T. Blackburn

758 Sugarland Run Drive Sterling, VA 20164 703-***-**** **********@*****.***

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Acted as liaison between Technical Support and Sales in a wide range of issues, technical and operational.

Provided proposals based on customers’ needs in a logical and physical design proposal with all product information specifications, HVAC and power requirements.

Provided technical support and warranty support for all storage customers.

Provided advanced technical support problem resolution for SMS Storage sub-systems. Troubleshooting duties included, advanced, network connectivity and client-server communications (NAS and Network connected Optical Storage), basic software configuration and operation for Network centric and Server centric Optical storage.

While teamed with a single sales representative as pre-sales, accounted for over 90% of all storage sales for company.

Organization: United States Army

Extended Employment History February 1982 – March 1997

Designation: Information Management Officer, Logistical Manager, Computer Operator, US Army Recruiter and Security Officer.

Prior to entering into the private sector for Information Technology field, served in and retired from the U.S. Army. (Early retirement)

While assigned as V Corps Ammunition Officer, devised and implemented a means of accounting for allocation and authorization to 22 sub-organizations. Managed, allocated and maintained provisioning assets of three quarters of a billion dollars.

Training:

F5 Acopia Training 2008

QLogic 2GB Fabric Certified, 2005

Adaptec Certified Engineer, 2000, 99, 98, 97

Cisco MDS 9000 Training

Cisco Sales Expert 646-201

Advance Non-Commissioned Officers Development 1993

References, Available upon request

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