Manager Customer Service
Resume:
Warren David Ferguson
Pontiac, Michigan 48340
**********@*****.***
PROFESSIONAL OBJECTIVE
Career position with a progressive organization where I will have the opportunity to utilize my experience and
Expertise.
QUALIFICATIONS
Sales and Business Development
Production and Operations Management
Profit and Loss
Budgeting and Planning
Inventory and Cost Control
Graphic Design and Layout
Troubleshooting and Problem Solving
Quality Control and Assurance
Policy and Procedure
New Business Start-Up
Project Scheduling and Management
Marketing Analysis and Strategic Planning
Customer/Client Services
PROFESSIONAL BACKGROUND
Nov. 1993- Aug. 2010 Production Operator/Team Leader
Sir Speedy Printing Rochester Hills, MI
Pressman (A. B. Dick 9870 with T-51) with bindery responsibilities
Jan. 1993-Aug. 1993 Manager
ABTEC Printing Orlando, FL
Managing and operating a small quick print shop. Responsible for the operation of
Copiers and printing press (A. B. Dick 9850 with T-51 when needed). Acting bindery
Clerk (Baum Folder, Power Packer Tape Binder, Paper Cuter, etc.), Purchasing Agent
Ordering paper and supplies), and customer service (quotes, etc.).
May 1992-Dec. 1992 Production Operator
Brantley Printing Altamonte Springs, FL
Pressman (A. B. Dick 9840 and Davidson 700) with bindery responsibilities
1984-1992 General Manager/Owner
Ferguson‘s Printing Services Dearborn, MI
P&L responsibilities for a print shop specializing in professional, creative, and technical
Services primarily for Ford Motor Company. Emphasis on blueprinting, high speed
Laser copying, offset printing, aperture card systems, procuring proper fax machines
And paper copiers.
1980-1984 Production Manager
National Reproduction Corp. Detroit, MI
Responsible for scheduling work assignments, inventory control, and maintenance
Management for leading printing company
Personal reference upon request
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