Project Quality Assurance

ISHITA GHOSH, MBA

Washington D.C • 919-***-**** •717-***-****• ****.*****@*****.***

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Green Card Holder. Need NO Visa

SUMMARY OF QUALIFICATIONS

• Around 5+ years of experience as a Business Analyst in Human Resource Management, Unemployment Compensation and Benefits, Retail and Insurance domain

• Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering the existing applications.

• Knowledge software development methodologies like BPMN 2.0, RUP, SDLC, waterfall, Agile

• Performed Gap analysis, SWOT analysis, Risk analysis, and Cost/Benefit analysis.

• Responsible for JAD facilitation. Gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshops, site visits, and surveys

• Expertise in Rational Tools like Requisite Pro , Clear Quest, Clear Case , Manual Tester

• Developed Use Case Diagrams using UML and MS Visio

• Draft Use Cases and Business Requirement Documents (BRD), capturing user requirements.

• Write Test Cases & Test Scripts using Rational Tools

• Design and implement HRMS systems to ensure mapping, storage and optimum usage of available data

• Quickly understands the business issues and data challenges of client’s organization and industry

• Identifies client organization’s strengths and weaknesses and suggests areas of improvement.

• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.

• Develops functional specifications and system design specifications for client engagements

• Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments

• Creative and innovative thinker, with excellent communication skills bringing energy, enthusiasm and leadership to problem resolution

SKILLS

• Proven strategic thinking skills.

• Excellent analytical, problem-solving, and decision-making skills.

• Excellent verbal, oral, and written communication skills. Excellent presentation skills.

• Exceptional interpersonal skills with ability to gain the confidence and respect of senior executives.

• Proven ability to work with all levels of management, and the most senior of Subject Matter Experts.

• Proven ability to communicate with and work with staff at every level of the organization.

• Experience with Six Sigma and System Development Methodologies.

• Ability to work independently and organize workload with minimal direct supervision.

• Strong technical, management and leadership skills.

• Knack for finding ways to improve business processes and speed up time to market.

TECHNICAL SKILLS

Methodologies: RUP, UML, Agile (XP/ Scrum), Waterfall, Spiral, BPMN 2.0

Databases: MS Access, SQL, Oracle

GUI/Tools: MS Project, Visio, Access, Word, Excel; Snag it, IRise, Rational Clearquest,,Rational Clearcase, Rational Manual Tester

Process Modeling: Unified Modeling Language (UML), Rational Rose, Rational Unified Process (RUP), Rational RequisitePro, BPMN Business Process Modeling Notation

PROFESSIONAL EXPERIENCE

Department of Pennsylvania Labor & Industry, Harrisburg, PA

Business Analyst, Date: Feb 2010 – Till Date

Project : UCMS (Unemployment Compensation Modernization System)

Responsibilities:

• Solve business needs for clients through the process of identifying and analyzing requirements and modeling appropriate technical solutions.

• Gather requirements through client and user interviews and ongoing communications.

• Planned Test-Cases & -Scripts based on the URD.

• Carried out regular triage meetings to recognize and determine critical testing faults

• Participated in JAD sessions to collect needs for the project development

• Analyze Use Cases

• Execute functional test scripts, creating test plans, and documenting/tracking results

• Managed system testing and preserving testing documentation.

• Helped QA analysts and technical heads with troubleshooting and fault resolution.

• Ready training materials and carried out end-user training sessions for the DLI users

• Lead the testers team to run and exit test scripts.

• Work with the customer to examine existing business models and data flows, design an appropriate IT solution, and document the product/service requirements to ensure the client*s needs are met;

• Work with programmers, engineers (systems and electrical), and database administrators to ensure technical compatibility and user satisfaction;

• Contribute to application design (UI), development, testing and installation, as required; Clarified client requirements, business needs and project objectives, via feedback sessions and client Mentor State Government employees on the unemployment benefit new system

• Helped QA team to successfully test the functionalities and co-ordinate with development team if there is any gap

• Document the QA findings and best practice document for future QA.

• Helped QA analysts and technical heads with troubleshooting and fault resolution.

GE - Healthcare Systems, Milwaukee, WI

Business Analyst, May 2009 – Dec 2009

Responsibilities:

• Ensured project documents are complete, current, and stored appropriately on shared collaborative site.

• Managed data conversion methods and results from legacy systems into HRIS.

• Developed data validation methods and testing cases in various phases of prototypes and production tenants.

• Assisted Training department in the development of materials for global managers and employees.

• Create and analyze reports (headcount, certification, CAP budget, promotion and diversity).

• Consolidate and prepare promotion, salary review and compensation analysis presentations.

• Assist all representatives and in talent planning.

• Developed, managed and maintained Diversity Scorecards for quarterly HR compliance.

• Develop and analyze HR budgets and quarterly human capital metrics.

Bertelsmann Marketing Services India, New Delhi

HR Analyst, Jan 2008 – Jan 2009

Responsibilities

• Performed documentation of several requirements for data mapping systems, data entry systems, wage calculation systems, employee life cycle data.

• Worked with users for functional requirements and attained thorough knowledge in the business requirements

• Maintained documents for change request and implemented procedures for testing changes

• Conducted JAD sessions for effective communication of views between stakeholders and gathered business requirements for developing a human Resource Information System.

• Participate in quality assurance procedures, verifying sales calls taken by the other agents, provide constructive feedback to agents

• Handling all HR duties for the Support Department.

• Provide feedbacks and recommendations to developers on software usability and functionality.

• Participate In product design reviews to provide inputs/feedbacks

• Analyze test specifications and perform manual testing

• Helped other QA analysts and technical heads with troubleshooting and fault resolution.

• Work with programmers, to correct inconsistencies prior to release to clients.

• Ready training materials and carried out end-user training sessions

Amalgamated Bean Coffee Trading Co. Ltd., New Delhi. India

Assistant Manager, Feb 2006 – Dec 2007

Responsibilities

• Acted as main point of contact for all in-bound HRIS related requests from Managers and HR staff.

• Delivered high quality services and transactions in the internal HRIS

• Delivered HR metrics analysis, development, and maintenance.

• Implemented continuous HRIS process improvements.

• Assisted HRIS Manager in special projects, system enhancements, and project implementations.

• Communicated with internal and external businesses and vendors for issue resolution.

• Maintained various tables and data interfaces with third party systems.

• Tested system configuration and interfaces between applicant tracking system and HRIS systems.

• Developed business requirements’ documents, power point presentations and instructional documentation.

• Reviewed training materials to ensure accuracy and compliance with system configuration.

• Provided post implementation System Administration support while maintaining alliances with key client personnel. Implemented system changes in accordance with requirements.

• Provided train-the-trainer as well as end user training to clients on the applicant tracking system.

GE Capital International Services, Gurgaon. India

Process Associate May 2003 – Feb 2004

Sector Worked: Insurance

Project: Long term Care Policies

• Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve customer issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Conducting review of inbound call handling processes, incoming call management and call centre management including the quality of phone interaction with customers to identify quick wins and immediate areas for improvements. Overlooked the transaction process responsible for backend QA and operations.

EDUCATION

Master in Business Administration (MBA) in Human Resource Management, ICFAI University

Bachelors in Commerce, Delhi University

VOLUNTEER EXPERIENCES

• Volunteer Coordinator, Mechanicsburg Earth Day Festival: Coordinating volunteer activities, April 2009

• Volunteer Pinnacle Hospice : Giving company to terminally ill patients

• Volunteer Randi's Camp for Hope and Courage : Organizing different activities for children facing domestic violence

• Camp Coordinator, Red Cross Blood Donation Camp

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