People Manager

Linda T. Martineau

** ********* ******* ********, ** 03106

Home: 603-***-**** Cell: 603-***-****

***************@*****.***

http://www.linkedin.com/pub/linda-t-martineau/b/6bb/183

QA Manager: Quality Assurance, People Management

PROFESSIONAL PROFILE

Extensive experience in Software Development field, including 15+ years in Software Quality Assurance and 7+ years of people management managing a Global Team. Excellent communication, interpersonal and problem solving skills, strong multi-tasking capabilities.

PROFESSIONAL EXPERIENCE

IBM Corporation/Lotus Development, 550 King St. Littleton, MA

Quality Assurance Manager, Lotus Notes Contacts/Mail/Calendaring & Scheduling, 10/2004 - present

Managed a Global Team of 15 Testers for the Notes Client Contacts, Mail, Calendaring & Scheduling Features and our new LotusLive product (SaaS). My responsibilities included the scheduling of test, tracking issues, software problem reports and resolutions, working the support team on specific customer problems and concerns. Facilitated communication within the team by chairing weekly group meetings, one-on-one meetings and periodic joint Dev/QE meetings. Also responsible for yearly reviews, load balancing and priority setting.

-- Implemented 4 Levels of automation phases which resulted in being able to do more with less.

-- Delivered a daily automated build verification test and provided automated regression testing prior to each release. In turn the team was able to deliver high quality software and meet every deadline.

-- Adopted the agile process within our release cycles which gave the team the ability to receive early feedback from customers before the feature was implemented into the shipping release.

Senior Software Quality Engineer III - Team Lead, Lotus eLearning Management System Team, 4/2002 – 10/2004

QE Lead for customer scenario testing. Lotus eLearning Management System 1.x, a J2EE set of applications running on WebSphere 5.0. Created test plans, wrote software problem reports and coordinated the testing amongst the QE team.

-- Developed real life customer test scenarios to test our eLearning online course products under customer-like environments which we found and fixed problems before shipping to the customer.

Software Quality Engineering Manager, Web Development Tools & Fax for Domino QE Team, 3/1998 – 4/2002

Managed a group of up to 8 QE Engineers. Created and maintained all QE schedules. Screened/ Interviewed/Hired new employees.

-- Worked closely with all QE Engineers to ensure they were on track with all assigned features.

-- Initiated one-on meetings with individuals for work assignments and personal career growth.

Software Quality Engineer III, Web Development Tools Team, 11/1997 – 4/1998

Provided Quality Engineering for WebApps Development features. Tested on current up-to-date browsers. Developed test plans and feature test scripts during early stages of the product. Identified, reported, validated and verified software problem reports for all assigned features. Executed feature and regression testing test suites. Features included: Java Applets, Navigator Bar, Site Mapper.

-- Provided technical guidance to the team.

Senior Software Quality Engineer III UNIX Supervisor, Lotus Notes Maintenance Team, 12/1996 – 11/1997

Started the UNIX Maintenance team for Lotus Notes. Managed the Maintenance team’s efforts in certifying a Solaris 1.1 maintenance release as well as the Solaris 2.4/Notes 3.2 O.S. certification efforts.

-- Chaired daily triage meetings with Development to keep development on track on what Software Problem Reports needed to be fixed for GA sign-off as the product moved closer to end game.

-- Provided weekly status reports to management teams concerning the group's activities.

Senior Software Quality Engineer III - Team Lead, Lotus Notes Public Networks Group (NPN), 4/1995 – 12/1996

Team Leader/Manager. Responsible for overseeing NPN features: Clusters, Failover, Partitioned Servers and Billing on Lotus Notes Release 4.0 and subsequent releases. Coordinated the SKUs with Graphic Services and Release Lab. Reviewed CD artwork and Spine Labels. Assisted in hiring full time and contractor employees. Coordinated training/orientation for new staff. Wrote Test Plans and Release Criteria.

-- Facilitated communication within the team by chairing weekly group meetings, one-on-one meetings and joint Dev/QE meetings.

-- Led my team to sign-off on the first release of the product, 3 months early and under budget.

-- QE focal point for Release Notes, Documentation review and overall product sign-off.

Software Quality Engineer III UNIX Supervisor, Lotus Notes FVT Team, 5/1993 – 4/1995

Served as Notes UNIX Workstation Manager, executing high level tasks and coordination in the group, and providing support to the QA Manager. Responsible for planning and executing the validation process by: setting quality objectives and testing strategies for the features; staffing, directing, and reviewing the work of the Quality Engineers.

Set and monitored individual team member goals and objectives. Mentored junior level staff and peers. Assisted development and other QE personnel in overcoming or resolving design deficiency in problem areas.

Software Quality Engineer II UNIX Consultant. Lotus Notes for UNIX Client Team, 9/1992 – 5/1993

Perform Quality Engineering tasks for the Notes UNIX client V3.1 Solaris 1.1 certification effort. Tested UNIX aspects and implications of assigned features. Reported all bugs found, differentiating between Core and UNIX-only bugs. Worked closely with development, serving as the 'Notes expert' for assigned areas. Verified development fixes to all assigned bugs and supplied input as to the risk of fixes.

11/1986 to 5/1992 Xyvision, Inc., 101 Edgewater Drive, Wakefield, MA

Senior Technical SQA Specialist. 8/1990 – 5/1992

SQA Project Leader. Strong background with Product Publishing Software including composition/pagination, graphics and Graphical User Interfaces. Operating Systems included UNIX and Ultrix. Project Leader for the company's new product line. Utilizing Digital Risc client/servers, Visual X-Terminals and Standard Motif Interfacing. Developed test plans and schedules for Alpha test through Beta and First Customer Ship. Supported Customer Support with Beta Site planning and execution. Evaluated and Implemented Automated Regression Test Suits.

Technical SQA Specialist. 5/1988 - 8/1990

Executed regression tests along with reporting issues on maintenance release software. Verified, debugged and installed software systems, each containing a high concentration of pagination and graphics for the publishing market. Developed Test Specifications for new product testing. Participated in functional development, error analysis and resolutions. Supported Customer Service personnel with beta site planning and execution.

Applications Support Specialist. 11/1986 – 5/1988

Supported the customers and field personnel for applications on all software related issues.

11/1985 to 11/1986 State of New Hampshire Graphic Services, Concord, NH.

Lead Typesetter. Set forms, tabloids, books and newsletters for various State Agencies. Worked with the customers on design and artwork.

EDUCATION:

15+ years hands on experience in the Software Quality Assurance field.

1 Week Basic Blue for Managers, IBM Business Learning Center.

2 Day Managing for Individual Performance, M&ED Development Training, Lotus North Reading Education Center.

1 Day Making Meetings Work, M&ED Development Training, Lotus North Reading Education Center.

Effective Business Writing, M&ED Development Training, Lotus North Reading Education Center.

Two Day Improving your Basic Manager Skills Seminar, B.U. Corporate Education.

Three Day hands-on UNIX Seminar, B.U. Corporate Education Center.

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