IT Administrator

Michael Wilson

West Haven, CT *****

Information Technology Support Specialist

Highly motivated and results-driven Information Technology professional with a proven ability to provide exceptional customer service for all areas of installed systems. Adept at providing systems administration in Windows environments. Extremely knowledgeable of systems hardware, efficient configuration methodologies, and application software evaluation and training. Effective communicator, strong team player, skilled at building rapport and connecting with clients and colleagues at all professional levels as well as across multicultural teams.

Areas of Expertise:

Software Implementation

Report Generation & Analysis

Customer Service & Satisfaction

Troubleshooting & Problem Resolution

Software / Hardware Maintenance

Technical Training & Development

Technical Proficiencies

Software:

Word, Excel, Outlook, PowerPoint, Access, Exchange, SQL, Acrobat, pcAnywhere, VNC, Norton Corporate Antivirus, custom production system, Syspro ERP, ASSP (anti-spam smtp proxy), OCS Inventory, GLPI (IT/asset management), Label Matrix

Platforms:

Windows Desktop, 95 through Vista; Windows Server, NT through 2003; Linux

Professional Experience

Eyelematic Manufacturing, Watertown, CT 10/1993 – 8/2008

IT Administrator / Inventory Control, (2/2002 – 8/2008)

Maintained and supported all aspects of the network, Windows based servers, desktops, and peripherals across three locations. Configured DNS, DHCP, TCP/IP, and WINS settings. Compiled and assessed monthly inventory reports from multiple departments. Communicated effectively with supervisors regarding report summaries. Oversaw inventory levels and cycle counts. Resolved hardware and software issues with coworkers. Collaborated with customers to setup and maintain extranets. Member of the Disaster Recovery Team. Managed Active Directory network and Exchange Server. Familiar with Dell, Cisco, and Netopia switches and routers. Managed networks according to corporate security standards.

Key Achievements:

Decreased software expenses by 75% by implementing the following open source software options:

Anti-spam software for corporate email

Automated Hardware & Software inventory collection software

IT Asset Management program

Internet filtering program to comply with the company’s acceptable use policy

In-house Design and Infrastructure cost saving projects:

Achieved a low total cost of operation (TCO) through the use of extended product life-cycles, in-house maintenance and repair of computer hardware and peripherals.

Designed server room for a multi-server network, setup KVM and power management.

Assisted in design of new network infrastructure, deployed or managed the deployment of network switches, and fiber backbone.

Managed a 3-location WAN, VPN links.

Web Development:

Setup several local web servers to run the asset management, inventory collection and anti-spam programs mentioned above.

Setup several personal websites, current administrator for an online computer help forum with 52,000+ members.

Familiarity with Perl, php, mysql, css, and html.

Shipping and Receiving / IT Support Specialist, (10/1993 – 2/2002)

Collaborated with department managers to maintain the flow of materials. Entered receipts into production system and verified all incoming material receipts against purchase orders. Processed inventory transactions, created daily pick lists for assembly line. Performed monthly inventory cycle count. Organized the shipment of finished goods and received raw materials to stock. Recognized for excellence in maintaining continuous high levels of inventory accuracy.

Projects:

(10/07-08/08)

Participated as a project team member for the installation of ERP system #2 – Performed RFI research with companies and software that would meet corporate requirements, met with representatives of companies for product demonstrations, gap analysis and was actively involved the vendor selection process. Worked with the selected vendors Syspro and Dell in determining hardware requirements. Responsible for the setup of all Windows and SQL Servers. Secured and validated current production system data to be transferred to new system.

(2002-2003)

Participated as a project team member for the installation of ERP system#1 – Assisted the production Engineering team in the creation of a custom web-based ERP. Created hundreds of Bills of Material from scratch since there were none to automate.

(12/08-01/09)

Server Room Consolidation Project– Reorganized server room to accommodate increased capacity needs for servers. Upgraded UPS system, network switches from unmanaged HP 100Mb to managed Dell 1 GB units. Setup KVM system to manage all servers from one keyboard and monitor. Made recommendations on a new design of separate air conditioning and electronics friendly fire suppression system on behalf of planning for the Corporate Disaster Recovery planning.

Security:

Maintained ISA Proxy Server and Firewall for all incoming/outgoing network connections. Managed Norton Corporate Antivirus server installation. Setup all desktop computers to use the Norton Antivirus server. Kept all servers updated with latest software security patches from vendors. Setup local repository of Windows updates and patches to be used by users to insure validity of the updates and to reduce amount of internet bandwidth used. Configured proxy server DNS settings to use OpenDNS as a zero cost internet content filtering solution. Managed file/folder access through user and group permissions. Setup all computers with multi-level password protection, bios, network, and application whenever possible. Used asset management software to help detect unauthorized software installations. Was planning on installing an IDS (intrusion detection system) on the proxy server or as a separate hardware device, after the new ERP system was fully in use. Very familiar with tools and techniques used to manually remove malware and viruses.

Additional Technical strengths:

Strong Problem Analysis and Solving skills.

Effective communicator across diverse organizational teams.

Highly effective under time deadlines and environmental constraints.

Disciplined thinker and maintains high level of work standards.

Willingness to learn new technologies and strategies

Education/Training:

Naugatuck Valley Community College

Waterbury, CT

02/12/00 – 04/29/00

A+ training, certificate received.

Eyelematic Manufacturing

Dallas, Texas

May 2004

Corporate skills training program: Studies included: setup, administration and training of the ASN (Advanced Shipping Notice) System. Responsible for identifying and procurement of compatible and scalable hardware and training of staff in the Connecticut office.

References provided upon request.

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