Customer Service Representative

Moise CHAMPAGNE

**** ** ***** ****

Port Saint Lucie

Téléphone: 772-***-****

E-mail: **************@*****.***

PROFESSIONAL EXPERIENCE

1. Advantage Ford of Stuart

Sales consultant

November 2011

2. Aegis Communications Group.

Customer Service Representative (CSR)

August 2011 – November 2011

3. Compassion International Haiti

Program Communications Manager

(February 2008 - 2011)

• Manages and equips program communications staff towards the goal of communicating to Partner Countries the program impact in the lives of children in Compassion’s ministry.

• Supervises staff in the functions of Sponsor/Donor Services, Tours and Visits, and Field Communications (including photos and articles).

• Develops team by cross-training staff on different program communications functions, providing opportunities for learning and advancement within the department.

• Works alongside other functions and teams in the Country Office to achieve strategic goals and outcomes.

• Ensures sufficient resources to meet service commitments with all clients through ongoing monitoring and assessment of capacity needs.

4. Star of Hope Haiti

Chief Operations Officer

(October 2005 – February 2008)

- Maintain contact with donors and funding agencies

- Maintain contact between the office and the board

- Ensure contact between the beneficiaries and the sponsors

- Design and operate «mass mailing »(taking photo of the children, letters from the children to the sponsors)

- Oversee the administration

- Represent the organization and promote its vision to other organizations or funding agencies.

5. Parole & Action (P&A)

Public Relations Officer

(October 1995 to June 2005)

- Ensure the design, processing and the publication of a magazine aiming to inform the beneficiaries and publicize our ideas and achievements

- Carry through data-gathering and design Human Interest Reports for the sponsors

- Photo taking, Design and write text in the needed languages – English, French, Creole – Proofread, elaborate and data/word processing of documents (Project, reports, plan, program, articles, bulletin)

- Plan trips, escort visitors to the field and work as an interpreter

6. Radio Lumiere (a Christian Radio Station)

(July 1995 – July 2011)

Speaker and Host of a Program designed to support families and to debate on issues related to couple and family life (adult, child and young people)

7. Lighthouse Church of the City (Haiti)

Responsible for the Children and Youth Association

(1986 – 2011)

Responsible for planning the activities, coaching to the other members, and supervise the overall activities and the performance of the committee members, plan, create and conceive game and leisure activities for the department.

8. United States Embassy

Translator

(April 2000 to October 2000)

- Translate documents from French to English

- Write Press Releases (spoken, written, televised)

9. Union Evangélique Baptiste d’Haïti

Attaché to the Office of the Executive Secretary

(November 2000-July 2001)

1. Assist the Executive Secretary in different Tasks

2. Translate documents from English to French and from French to English

3. Edit a quarterly newsletter

4. Master of Ceremony for all types of events (2000 until now)

LANGUES MASTERED

• Creole : Native

• French : Fluent

• English : Fluent

• Spanish : Limited Proficiency

COMPUTER SKILLS

• MS Office (Word, Excel, Power Point, Access, Publisher)

• QuickBooks

• Internet (e-mail, research, etc)

• Microsoft Project

EDUCATION

• Faculté des Sciences Humaines (FASCH)

Psychology (Thesis to be submitted)

• Program of Special Diploma in Protocol and Public Relations

Académie de Formation et de Perfectionnement des Cadres (AFPEC)

Session October 2004-June 2005

• Rhema Bible School

Diploma in Biblical Studies

• Ecole Supérieure de Journalisme

Public Relations and Communication

• English

Institut Haïtiano Américain : TOEFL

SEMINARS ATTENDED

• Public Relations & Culture

Hendrik Kraemer Instituut

(Holland, 1997)

• Project Management

Mai 2010

• Desktop Publishing

Adobe Page Maker, Corel Draw, Adobe Photoshop

• Communication Leadership and Supervision

Centre de Formation Courte et de Créativité

April 2004

• Theories & Techniques of Journalism

Faculté des Sciences Humaines

(1999)

• Project Conception and Follow up– Efficient Communication

Parole & Actions

(2004 - 2005)

• Creole Writing

Radio Lumière

(1999)

• Finance For Non-Financial Managers

SOFIHDES

(March, 2007)

• Leadership and coaching

o Salvador, Bolivia, Guatemala

(2008 – 2009)

OTHER SKILLS

• Quick learner

• Cultural Sensitivity

• Good Interpersonal skills

• Good Communicator

• Team work capacity

• Creativity and Initiative

Contact this candidate