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Customer Service, Administrative Assistant

San Antonio, TX
August 19, 2012

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**** ********* ****,

San Antonio, TX ***** 980-***-****

Doris J Caddle

Objective Seeking a challenging position in a professional atmosphere utilizing experience and knowledge gained in broad spectrum of past employment opportunities.

Experience May 2007–May 2012 Taylor Enterprises Inc. Charlotte, NC

Inventory Control Specialist/Admin Assistant

• Generated and placed purchase and orders; coordinated product movement between multiple warehouses.

• Created and processed shipping and receiving documents, dispatched as needed.

• Periodically evaluated product movement and adjusted stocking levels as required.

• Prepared daily reorder reports, maintained Database.

• Entered and invoiced orders, resolved customer issues as needed.

• Assured all office and warehouse supplies are available.

• Submitted time sheets, prepared bank deposits and complete other duties delegated by members of management.

• Performed general clerical and administrative duties.

Nov 2006-May 2007 GE Money Charlotte, NC

Customer Service Representative – Call Center

• Provided prompt and accurate information to private label credit card holders.

• Explained billing statements and solved billing errors.

• Processed credit line increases and updated customer’s demographics.

• Authorized sales, waived fees and created work orders for complex issues.

Jan 2006-Nov 2006 ACE Cash Express-CPFC Fayetteville, NC

Area Manager

• Cashed checks, sold money orders, processed money wires.

• Prepared daily transaction reports and monthly audits.

• Performed opening and closing procedures, bank deposits, investigated and resolved report/cash discrepancies and verified cash drawers and safe balances.

• Maintained, counted, received, balanced and safeguarded cash and other negotiable items.

• Trained and coached six associates, responsible for the daily activities of two stores.

Feb 2000-Nov 2005 Tricare Fort Bragg, NC

Tricare Service Advocate

• Briefed and educated Beneficiaries regarding Military Health Insurance.

• Processed enrollments and changes to enrollments.

• Assisted with provider searches, authorizations and medical claims.

• Booked routine and specialty appointments for Beneficiaries.

• Accepted and posted premium payments.

• Verified and updated demographics in data base.

Education March 2006 FTCC Fayetteville, NC

• Medical Office Manager Procedures

1975-1978 Kaufmaennische Berufsschule Neustadt/A., Germany

• Associates Degree in Business Administration.

• Wholesale Import and Export.

Fluent in German word and script.

Proficient Mircrosoft Office (MSWord, Excel and Outlook), AS400, CHCS, Lotus Notes.

References Available upon request

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