Customer Service Sales

Sharon Schwartz

***** ****** **** ****** ***. *A., Charlotte, N.C. 28210 704-***-**** *********@*****.***

Insurance Analyst with extensive insurance and marketing experience, seeking a position in the customer service or insurance environment.

WORK HISTORY:

AMERICAN RED CROSS Charlotte, NC November 2010-Present

Telerecruiter In Call Center

• Fulfill the needs of people & provide the safest, most reliable and cost- effective blood services through voluntary donations

• Contact previous donors to increase the frequency of donations and increase the number of blood products

• Answer Inbound as well as Outbound customer service calls

• Responsible for making 35 phone calls per hour and obtaining 20 donations a day

• Provide feedback to team & management

• Experience with Predictive Dialer

BARNES FINANCIAL GROUP Charlotte, NC August 2009-March 2010 NC Sales Agent in the Health Insurance, Long Term Care and Medicare Supplement policies

• Articulate and persuasive communicator

• Passion for Sales and Technology

• Responsible for making 100-150 phone calls a day

• Able to build relationships quickly and easily

• A self starter who works independently

• Pinpointed client needs

• Successfully achieved goals

AXA-EQUITABLE LIFE ASSURANCE COMPANY Charlotte, N.C. 1992-2006

Collections Analyst/Reinstatement Analyst/Tax Analyst

• Responsible for calculating and quoting tax consequences to agents, policy holders and other AXA employees

• Developed effective relationships and interacted with customers, agents as well as all levels of management

• Retrieved information from databases to use in performing calculations

• Handled customer complaints in a timely fashion to resolve problems

• Instrumental in minimizing the company’s liabilities by identifying certain errors and correcting them to meet the needs of the company and its clients. Also instrumental in developing a rapport with the insurance providers

ACHIEVEMENTS:

• Trained AXA co-workers (from India) and quality controlled their work

• Led groups in training activities which resulted in implementing changes in procedure

• Instrumental in saving the company money by identifying problems

• Top achiever in the retail industry as a sales associate at Macy’s

• Opened more than thirty new customer accounts in a period of two months

• chieved most appointments per hour award at American Red Cross

• Recognized by peers and management for most improved in department at American Red Cross

SKILLS SUMMARY:

• Possess a strong customer service orientation and customer service contact experience

• Detail oriented with strong organizational skills

• Ability to multi-task while satisfying the customer’s needs

• Ability to work as part of team as well as working independently

• Proficient in Microsoft Office Word Processing and Excel

• Strong verbal, customer service and analytical skills

• Ambition and strong work ethic

• EDUCATION:

Queens College of the City of New York – B.A. in Mathematics

REFERENCES: Upon request

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