Pvt Ltd Software

PROFESSIONAL RESUME

PAVAN KUMAR

Mobile: +91-810*******

ocodde@r.postjobfree.com

OBJECTIVE:

Willing to work under a challenging and professional environment with exposure to new technologies as a Technical Consultant where there is ample scope for Organizational growth as well as individual growth.

Operating System: MS-DOS, WINDOWS-2000 / 03 / XP

Language: C, C++, SAP-ABAP, MS-CRM, SIEBEL-CRM.

RDBMS: Oracle 9i, SQL server 2000.

Package: Ms Office 2000/03/XP

EDUCATIONAL QUALIFICATION

• Bachelor of Science in electronics.

• Intermediate from Ramakrishna Junior College.

• Secondary School Certificate from A.B.C.Convent and High School.

PROFESSIONAL EXPERIENCE

• Posses 4+ years of experience.

• Working as CRM-Admin with Quanta IT Solutions Pvt Ltd from 23 JUNE 08 –till date

• Worked as Executive-product service with IDS software Pvt ltd from 13- June 2007 till 18 June 2008.

• Worked as Technical -product support with IIGM PVT LTD from NOV 2006 till 30 MAY 07.

Company Profile : Quanta IT Solutions Pvt Ltd is a global consulting, outsourcing and technology services company, Quanta collaborates with clients to help them become high performance businesses.Quanta has the experience of developing a number of business solutions for disparate industries and business verticals.(www.quantaitsolutions.com) Our team has an in depth understanding of the various business processes that are part of organizations. We offer various offshore relationship models for Independent Software Vendors

Details of Projects (( In Quanta IT Solutions Pvt Ltd):

Project #1 : Banking (Retail and Credit cards)

Organization : Quanta IT Solutions Pvt Ltd.

Client : Barclays Bank India Pvt. Ltd

Environment : Microsoft Dynamics CRM 3.0

Role : Technical Consultant

Duration : June 2008 to Till Date

Project Description:

Barclays Bank needs to implement the Service Management, Sales Management and Marketing Automation. This Project is divided into two phases.

Phase I comprises of implementation of Service Management Module for their Call Centre, Back end units and at the management level. It also compromises of linking their core business systems for retail banking and credit cards with Microsoft CRM. This was done by writing custom applications in .NET technology to import data from the core business systems via text files.

Phase II would comprise of implementation of Sales Management and Marketing Automation.

Roles & Responsibilities:

• Create and maintaining Database, Making backup schedules, Data restore activities.

• Uploading flex file data & incremental file

• Creating users for Barclays customers

• To Run the Exe file of MS.CRM integration

• Creating the reports of prime & file customers

• Analyze business processes and risk areas that our customers wish to cover

• Implement the product such that our customers’ needs and requirements are taken into account

• Help end-users utilize the system and offer assistance to our implementation partners around the globe

• Working with Remote logins

• Troubleshooting the tickets which are assigned by our customers.

Previous Company profile

IDS Softwares Pvt. Ltd (www.idsfortune.com) is a fast growing and world wide operating software company, which excels in developing innovative & comprehensive software solutions for the hospitality industry. IDS is committed to the deployment of holistic, highly integrated software solutions for the hospitality industry.

PROJECT: AAmby valley city (SAHARA)

• IDS: it’s hospitality management Software covering all aspect of hospitality with HR, Material management, Telephone, Account, Finance etc.

• BARON: UK based software specially design for Golf operation. successfully completed the Integration with IDS Software.

• VOD: It combines the latest high-Speed Internet broadband solutions with state-of-the-art hardware and technology to provide hotels with a competitive package for heir guests that takes care of all their needs.(successfully completed the Integration with IDS Software)

• SMART CARD: This application basically made for the Aamby Valley Guest for there billing and accountability purpose was integrated with the IDS Software.(Integration with IDS is in Process)

• SIEMAN’S TIME ATTENDANCE: Time attendance Software (IP Based) basically deals with Employee Attendance i.e. daily swapping, record maintaining and generating MIS report to individuals.

• CRM: CRM (Customers Relationship Management) is our in-house developed software for integrating CRM with IDS System.

• Quick School: it is ERP software basically used for Schools to maintain there libraries, accommodation, admission, salary etc.

PROFESSIONAL STRENGTHS

Perseverance, Confidence, Entrepreneurial streak and a passion for excellence and innovation. Good facilitation/interpersonal skills and critical thinking abilities /quick learner.

PERSONAL INFORMATION

Pass Port No :: G6797196

Father Name :: K.Janardhan

Birth Date :: 7th Aug 1981

Marital status :: Unmarried

Gender :: Male

Permanent Address :: H.no.18-7-614/18, Hanuman Nagar, Huppuguda, Hyderabad, Andhra

Pradesh, India.

Contact this candidate