Dawn A. Hacker ***** Larry Lane West Grand Bay, AL 36541 phone: 251-***-**** email: ocjkxy@r.postjobfree.com

KEY QUALIFICATIONS:

• Strong technical systems analytical and efficiency skills.

• Proficient in various programming languages and data platforms.

• Accomplished system design(s), database design, integration(s) planning and implementation(s).

• Practiced strategies for agile, IT lifecycle, tactical planning and risk management methodologies for projects. Supporting multiple projects scaled small and large.

• Demonstrated record of accomplishment; leadership, organized, loyal, dependable and willing to do what is needed to meet established goals.

• Ability to communicate well with leaders, teams, users and customers.

Technical:

• IBM power systems, AS/400, OS/400 and I-series, Microsoft visual studio, SSIS

• DB2, Relational Database, Maintenance, Integration and design

• IBM WebSphere, Aphache Server, SQL server, Web, C# and .NET

• RPG I, II, ILE, CL, DDS, SDA, SEU, DFU, SQL, SEQUEL, SQL server (embedded)

• Form and barcode printing (AFP), RF scanning (Intermec,Card) data collection, electronic data conversion tools, touch applications

• Knowledge of most Microsoft Office applications and Microsoft business software

• JDEdwards World, EDI, API, various third party and vendor software preferences.

EXPERIENCE:

2011 – Present Televox Software QA Analyst Mobile, AL

Responsible for acting as an internal resource, testing technical project(s) throughout the development and implementation phase providing feedback to development team to ensure system meets business needs; responsible for providing support to existing programs after implementation ensuring adherence to department policies and procedures and established timelines; participate in the activities involved in the quality resolution of issues or concerns related to system testing and end user issues following through to completion and communicating resolution results to development team. Perform code review and testing supporting C#, .Net, SSMS, VS scripting.

2006 – 2011 DHSolutions Owner Grand Bay, AL

Consultant – (IBM WebSphere including: RPGILE, Aphache Server, SQL server, Web, C# and .NET) system design and development of check cashing system for local business chain. Tasks completed: Agile project management - Analyzed company procedures, designed infrastructure / DB system, coding of programs, Historical data conversion and import, implemented hardware and software, user education, system documentation and customer support.

1/01 – 2006 PrintXcel IT Manager Montrose, AL

IT manager – Overall direction of resources needed to support IBM i-series legacy system and resource team (5-7) servicing 6 manufacturing plants, various product divisions and corporate supporters. Hardware, local network, application maintenance/improvement design, development, security and administration, IT helpdesk and support. Departmental - budgeting, SOP, compliancy, quality assurance, systems design, code and database standards and development lifecycles.

Systems Project Management- Supporting business objectives, system design requirements and efficient solutions by working with all team members to identify and assess factors that may jeopardize the success of a project or achieving buisness current and future goals. Identify the controls needed to limit project risks and create procedures / processes to reduce those risks. Analyzes design proficiencies, effectiveness and utilization across multiple projects. Facilitate research teams, estimate project cost, establish timelines, and execute development teams,

Life cycles, unit testing, QA failure testing (Quality Assurance), system implementation lead,

internal education and sustained support. Structured technical documentation for user procedures, guidelines and company policies to prepare and train users for system enhancements QA procedures and system implementation procedures.

Change/Risk management – Enforce concepts to ensure standardized programming methods and procedures used for efficient and prompt handling to control IT infrastructure. While minimizing project, system and business impact(s) to improve efficiency and effectiveness to reflect business initiatives while maintaining proper balance between the need for change and the potential detrimental impact of changes.

Additional-Systems recovery and support, disaster recovery planning, licensing (hardware/software) compliancy, IT audit process and controls (Sarbanes-Oxley 404), Design and IBMi development (RPG I, II, ILE, CL, DDS, SDA, SEU, DFU, SEQUEL, SQL server (embedded):IFS, SQL, javascript, DB2)

9/97 – 9/98 Flowers Baking Industries Systems Analyst/Programmer Thomasville, GA

Main responsibilities – Convert existing system 36 code for production, Inventory and distribution departments to IBM AS/400 DB2 code. Prepare programs and data for testing and implementation servicing 28 manufacturing plants. While working closely with multiple IS teams and business leaders to prepare systems for new technology and year 2000 advancements. Work with individual plant operators as problems and questions presented themselves. Work closely with the IS help desk operations for system and documentation needs of the end users as they arose.

9/92 – 9/97 Oil-Dri Transportation IS Manager Ochlocknee, GA

Main responsibilities - Technical support for all business departments to design, develop, deploy and maintain AS/400 programs and databases of ICC transportation Software. System operator - Setup and administration of system security, users, devices, local and remote locations, all data backup, equipment purchasing and budgeting. Software/hardware support and training of 30 + users.

EDUCATION/SPECIAL TRAINING

1992 –Present Mail-well University Montrose, AL

• CIP – Continuous Improvement Process Training Teams facilitate learning change and continuous improvement of products, services, or processes.

JDE Denver, CO

• Technical Foundations

• Purchasing and Inventory management review

Innovative Computing Company Oklahoma City, OK

• ICC Transportation Software Overviews and Training.

• Accounting and Operations

• Advanced Query and SQL

• Software and Security

H P R I Atlanta, GA

• AS/400 System Administrations /Client Access

• AS/400 V3R1/V3R6 Fundamentals

IBM Atlanta, GA

• RPG IV Programming and Fundamentals

1990-1992 Southeast College of Technology Mobile, AL

Associate of Occupational Studies in Computer Programming and Information Sciences, April 1992. GPA 3.7/4.00

1990 Mobile County High School Grand Bay, AL

• Graduated advanced diploma

Contact this candidate