Customer Service Quality Assurance

Maverick Fleming

Contract No. 678-***-****

MATERIALS HANDLING SPECIALIST

Summary of Skills:

A highly accomplished, dedicated and disciplined technical assembling specialist seeking to contribute and grow with a dynamic, progressive, and innovative organization.

Experiences Include:

• Schematics and Work Instructions Quality Control & ISO

• Electronic Component Inspection Quality Assurance

• Phototypes PC Boards Assembly

• Component Forming Manual Component Insertion

• Soldering Production Control

• Insertion Cable Assembly

Professional Experience:

Acurity Brands Co.- Manufacturing SMT Process and Assembly Technician 2010-2012

Supports engineering activities such as design, test, check-out, modification, fabrication and assembly of prototype electro-mechanical systems, experimental design circuitry or specialized test equipment. Which include analog, digital and/or video circuits, and logic systems. Works from schematics, diagrams, written and verbal descriptions, layouts or defined plans to perform testing, checkout and trouble-shooting functions. Performs operational test and fault isolation on systems and equipment. Assists in determining methods or actions to remedy malfunctions. Assists in the design, construction, test and check-out of test equipment. Using manufacturing, test, development and

diagnostic equipment, Documentation Procedures, Q.A. inspection and word instructions lay outs to ensure product meet all requirements.

Wal-Mart DC Logistics-Order Filler 2004-2010

Stacks and stores merchandise in designated areas using a forklift, clamp, push-pull or other powered equipment,

pulls and prepares products for shipment . Ensures that the exact number and type of product is loaded and shipped

Performs picking duties in an efficient manner meeting customer service standards. Moves product from staging and/or storage areas into trailers. Operates all equipment in a safe and efficient manner following prescribed work methods

Maintains appropriate records and reports to guarantee inventory control and security.

VERIZON TELECOMMUNICATIONS

Electronic Repair Support Specialist - Metrology 1986-2004

Wire Cutting Lead Trimming and tinning, board prep, hand forming components, tinning pot operation, ink stamping, aqueous cleaner operation, prep equipment set-up and operation, hand tools operation of automatic component insertion equipment, touch-up, thru-hole and large pitch SMT soldering, post-wave or secondary assemble, standard and non-standard repairs, ECN incorporation, TDR rework, Back-wire installation, component bonding, component seating and polarity, solder removal (bridges etc.), baking oven operation, crimping, general use of adhesives, torque, solder-pack operation and maintenance, equipment maintenance, build to print, certified operator inspector (COI), Airvac operation and maintenance, fine pitch SMT solder/ de-solder.

HONORS AND AWARDS:

2001-2003: Winner of 3, Verizon Regional Customer Service Awards for new line business with Lucent and Siemens, commended for leadership in process improvement and quality assurance resulting in additional profit of 10k

2003-2004: Recognized for outstanding performance by senior management for quickly and cost effectively resolving challenges while maintaining good working relationships with third party business customers, during multiple moments without senior guidance.

EDUCATION:

University of Phoenix: Tampa, Fl Microsoft “A” Plus Certificate

Florida College: Tampa, Fl A.S. Degree Computer Science- Valedictorian

Travis Vo-Tech: Lakeland, Fl Computer Software Certification- Honors

Verizon Training Program: Tampa, Fl Computer Software Programming

REFERENCES: Excellent references available upon request

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