Customer Service Manager
Resume:
No Relocation Assistance Needed
RESUME
DONNA W. BENNIE
CUMMING, GEORGIA 30041
*******@**********.***
Objective: Secure a position within a company that values professional experience.
Major Accomplishments: Creating and driving a Freight Forwarding company that specialized in personal customer service in ocean and airfreight.
Education: Community Development and Business Administration, Central Michigan University.
Hazardous Material Trained and Certified 2010
US Customs Broker Class 2009
ISO 9000 Auditor Trained
Contract Work:
Siemens Industry 2011 Project Support Specialist for international project management
Siemens Diagnostics Healthcare 2010 International Specialist export SAP
Schneider Logistics 2010 Export Air and Ocean Management of a young freight forwarding company. Sales and Business Development
United Logistics Corporation 2009 Marketing a freight forwarding company in air/sea/truck. Secured TSA Licensing
IDC 2008 Consultant in securing ECCN numbers, Schedule B classification (HTS), Department of Commerce and State Department Licensing. Developed and wrote export compliance program and manual.
Industry Experience:
BDP International 2005-2006 Gateway Manager Organized and managed day to day functions of the Atlanta gateway for shipment consolidations and logistics. Responsible for customer satisfaction/relationship, service quality, cost and capacity of air export shipment. Warehouse shipping, receiving and distribution. RFQ bid management. Volume of freight over 300,000 lbs annually.
Dbennie Associates, Inc. 1999-2005 Created, developed and launched an entrepreneurial freight forwarding company specializing in personal customer service. Officed near Atlanta, Georgia with a staff of two and fully licensed in airfreight and supply chain solutions for ocean freight and trucking. Duties inclusive of accounting P&L, worldwide sales, trade fairs, customer service, export and import documentation and carrier rate contract negotiations.
Advantage Air Express 1996-1998 Branch Manager for a domestic forwarder. Position driven and supported by cold calling sales. Hiring, training and supervision of a staff of five. Airline contract negotiations, cargo logistics, warehouse shipping, receiving and distribution. Contributed to the multi million dollar revenue stream for project freight.
Schenker International 1987-1996 Hired as an air export specialist and promoted to Air Export Assistant Manager. ISO 9000 Auditor. Enforced compliance of ISO 9000 standards relative to company document control requirements. Hiring, training and supervision of four member staff. Managed customer relationships through customer sales and service. Negotiated yearly international carrier contract rates Supported and substituted for Atlanta Gateway staff. Created palletized program between the Southeast USA and Europe. .
Trust Company Bank 1980-1985 Letter of Credit Negotiator. Issued and negotiated export letter of credit against presented documents. Effected wire transfers of funds and executed documentary collections.
W.G. Carroll & Co. 1979-1980 Entry Writer. Import classification of goods entering the USA. Ocean export documentation and forwarding to all worldwide ports. Executed temporary import bonds, Immediate Transportation entries, Import Registrations and Carnets.
Interest: Skiing and training for private pilots license
References:
Pam Keating, Regional Sales Manager, Air Canada Airlines 866-***-****
Andy Thompson, Manager, American Red Cross 678-***-****
Lynne Wendt, President, Wendt & Temples Attorneys 404-***-****
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