Business Operations Administrator with 6 years experience

Susan Marie Bredeken

248-***-**** ~ ******************@*****.***

SKILLS SUMMARY

Business Operations Administrator with demonstrated aptitude in providing organizational and administrative support to executives, project teams and offices of client-centric corporations. Over six years of experience in the development and delivery of executive reports and critical decision making tools, management of scalable office operations, and administrative support across organizational levels including corporate vice presidents and managing directors.

PROFESSIONAL PROFILE

BearingPoint, Inc., Troy, MI

Dec 2007 – Jun 2009

Operations Business Analyst

Lead Administrator for a 50-member project team with primary accountability for office operations, personnel reporting, corporate communications and general administration.

•Appointed the Point of Contact and Office Manager for the Troy, MI location as well as client and customer reception; Supported day-to-day operations for business and technology consulting firm for large, global commercial, financial and public services organization; Maintained a professional presence both in person and on the phone to respond to client, customer and employee inquires

•Interfaced extensively with Corporate Human Resource Managers to obtain forecasting information

•Generated five weekly Human Resource reports regarding employee’s availability on various projects

•Led several cost reduction and avoidance activities as Troy Office Manager

-Reduced the need for external document management by supporting project teams in presentation material assembly

-Performed preventative maintenance on all copiers, printers and fax machines to minimize expensive service calls

-Prepared forecast schedules to enhance administrative efficiency of consulting team members

-Developed and executed IT tape back-up duties while also tracking equipment logs to reduce the need for excess inventory and misplaced items

Arrow Uniform, Taylor, MI

Mar 2007 – Oct 2007

Operations Administration

•Provided administrative support to the Vice President of Operations, Corporate Engineer and Plant Managers

•Generated daily and weekly quality audit reports to improve the timeliness and quality of executive-level decision making

•Prepared weekly bonus payroll reports and monthly plant financial reports for District Managers

•Improved overall office communications by authoring and compiling a hyperlinked telephone directory for approximately 300 employees

Midway Products Group, Monroe, MI

Jun 2006 – Mar 2007

Quality Administration

•Maintained official job descriptions, standard operating procedures and forms to ensure current records and support organization’s compliance with QS9000 standards

•Organized and compiled weekly and monthly quality reports yielding timely managerial and engineering access to reports during audits

•Created healthy working team relationships by serving as project coordinator for the Engineering and Quality Departments

Metaldyne Corporation, Farmington Hills, MI

Jan 2003 – Apr 2006

Document Coordinator

•After one year rose to the rank of Lead TS 16949 Internal Auditor responsible for assisting Quality Engineers with quality alerts and reports. As Lead Internal Auditor, promoted and endorsed cross training for team to enhance overall organizational flexibility, effectiveness and improving customer service responsiveness

•Managed meetings, calendars, and domestic travel schedules for Quality Engineers providing up to date and current schedule access

•Tracked contractual engineering change request orders and development of daily statistical reports for the organization reducing reporting and administration for managers and increasing time spent on customer problem solving

RELATED SKILLS

Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Access) Adobe Professional Writer, Agile, Plexus, PeopleSoft, Geoffrey, AgilQuest and DesignPro v4.0. business applications.

Over ten years of experience with various scanners, copiers, phones, security, intercoms, binding and fax machines.

EDUCATION & TRAINING

Davenport University, Warren, MI

Bachelor Business Administration – Applied Business

Jun 1998

Over 40 hours of training per year in business applications

Dec 2007 – Jun 2009

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