**** ***** **. **** ***

Atlanta, GA *****

404-***-**** cell

DaJuana Hightower

Objective To obtain a rewarding and challenging position where I can utilize my skills and abilities acquired from my professional background.

Experience

06/06- 03/09 EXAM SERVICES Norcross,GA

Customer Service Representative

* Process customer order for postal battery books

* Process credit card information from customers

* Provide customer support and troubleshooting.

07/01- 06/06 STB Distribution Tucker, GA

Office Manager/ Administrative Assistant

• Process Kirby financial account, assist customers with incoming questions and concerns

• Process payroll accounts for Kirby employees

• Plan and Coordinate all business trips

• Process all incoming faxes and filing materials

5/00 – 06/01 Aspen Personnel Service Atlanta, GA

Administrative Assistant

? Answer telephones, routing calls to appropriate staff members

? Prepare and enter into Mainframe travel orders, expense vouchers for reimbursements for travelers and pick up tickets

? Prepare travelers folders with travel orders, itineraries and airline tickets

? File office correspondence

? Route information to Division/Center via Microsoft Outlook

6/98–5/00 Randstad/ Greater Georgia Life Atlanta, GA

Underwriting Assistant

? Verify confidential client information

? Added employees and dependents to commercial client policies

? Prepared documents to forward for further processing

? Input data on spreadsheets and databases

9/97-6/98 Tech Touch Cash Roswell, GA Southridge, SC

Customer Service Representative

? Provide customer service to clients about merchandise

? Schedule outbound calls for sales representatives to potential clients

? Provide follow-up calls to customers about merchandise purchased to verify customer satisfaction

6/96-8/97 United States Communication Norcross, GA

Customer Service Representative

? Process new applications for pager and cellular phones

? Process credit check for customers activating new cellular service

? Provide follow –up calls to customers on pager and cellular activation

? Prepare documents about customer activation using Office 97

Education Fulton High School Diploma.

References available upon request

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