Quality and Manufacturing Professional

Randall D. Goodnight

*** ******* ***** **** 704-***-****

Concord, NC 28025 *****@***.***

Manufacturing and Quality Professional

* Six Sigma Certified * QMS Project Management * Supplier Quality Management

* Certified ISO Lead Auditor

Professional Experience

Schneider Electric / Square D - Salisbury, NC 2002-2008

Square D / Integrated Power and Control Solutions, offers electrical distribution equipment and controls based upon customer specific engineering specifications.

Site Quality Manager & Customer Technical Support Manager

Managed 3 direct reports that monitored customer satisfaction for all after shipment product deliveries. Developed and managed departmental competency, and efficiency matrices. Managed financial reporting and budget analysis within the Technical Support Department. Managed domestic and international Field Service support activities coordinating customer field service test, repairs, returns and component replacement.

* Developed, implemented and managed site’s ISO, 9001:2000 Quality Management System (QMS).

* ISO: 14000, Lead Auditor for Environmental Management System (EMS). Developed and implemented ISO: 14000, Internal Auditor Training Program. Trained all staff level managers for ISO-14000, implementation to hourly personnel.

* Developed and managed site “Return Material Authorization” process procedure.

* Developed and implemented internal and external “Supplier Qualification” validation procedure.

* Developed and implemented site “Calibration” process procedure for all electronic and hand held measuring equipment.

* Developing inspection quality plans for new product introduction. Recipient: Schneider Electric Square D, Significant Business Contribution Award, for “New Product Introduction.”

* Auditor for local product safety committee that monitors product safety protocol for newly designed products releases.

* Designed and implemented master database for tracking after shipment customer product issues for resolution.

* Manager- Final Test and Inspect Department, 2002-2003. Managed 15 indirect reports to test and inspect final product prior to customer delivery. Managed departmental administrative, personnel efficiency and finance mandates. Tracked and managed all product yield and efficiency reports.

* Supported Lean Manufacturing / Six Sigma Engineer with project implementation to manufacturing processes.

Solectron Technology Inc. - Charlotte, NC 1996-2002

Solectron is a twice recipient of the Malcolm Baldrige Award.

A leading global provider of electronics manufacturing services and integrated supply chain solutions.

Quality Regulatory Engineer and Trainer

Managed regulatory and compliance agency audit mandates for manufactured products. Developed and implemented site product inspection procedure. Developed and implemented internal audit program for all external regulatory compliance agencies i.e. UL, CSA, TUV, FDA, and MET Lab. Developed and implemented “Regulatory Compliance” process procedure.

* Plant start-up - Analyzed quality data and generated staff level quality reports for all business units.

* Regulatory compliance auditor for medical laser device manufactured products.

* Implemented a Return Material Authorization, process procedure generating 50K, in the first year of assignment.

* Completed IPC-A-610, Master Instructor Certification. Developed and implemented training modules for IPC-610 inspection criteria at various company facilities.

* Recipient of Customer IPC “Distinguish Service Award” for contribution to the IPC-610, Inspection and Workmanship publication. Presented by IPC’s Director of Publication at international award ceremony.

* Developed, implemented and managed “In-Process and Final Inspection Procedures” for Operation Departments.

* Assisted with internal process audits and presentation data supporting the Malcolm Baldrige Award criteria.

* Participated in Black Belt process improvement teams for Malcolm Baldrige project implementation.

* Developed internal IPC “Employee Inspection Certification Program” with an ROI of $60K, the first year.

* Completed BSI, Certification for Lead Auditor of ISO: 14000 (Environmental Management System) and ISO 9001-2000. Preformed internal EMS and QMS audits at site level.

* Participated in customer focus project teams developing cost reduction studies for external customers.

Randall D. Goodnight, page two

Plastics Manufacturing Inc. (Wilbert Inc.) - Harrisburg, NC 1993-1996

Production of custom injection molded and extruded plastics for U.S. and International customer base.

Fabrication Quality Engineering Technician

* Validated quality system compliance at final inspection for fabrication teams.

* Calibration - Maintained Fabrication Department’s inspecting equipment.

* Product and process auditor.

Customer Service / Trainer Department Transfer 1994-1996

* Develop technical visual aids for customer specification inspection.

* Facilitated SPC site training.

* Compile, SPC inspection data for analysis, and chart summaries.

Taltronics Inc. (Diametrics Inc.) – Davidson, NC Plant Sold 1992-1993

Production of custom printed circuit boards for various industries that included General Motors and IBM.

Served as a Professional Manufacturing Supervisor with proven skilled experience in all aspects of scheduling, productivity,

human resources and budgeting utilizing Lean Manufacturing techniques. Worked with support departments

to achieve plan goals through problem solving processes for root cause analysis and corrective actions.

Manufacturing Supervisor

* Managed 62 employees in three manufacturing departments i.e. Test, SMT and Slide Line.

* Directed preventative maintenance program of all departmental inspecting equipment.

* Consolidated manufacturing resources to reduce cost and increase company profit.

* Directed 5-S for all thee responsible departments.

Flextronics - Granite Falls, SC Plant Closed 1990-1991

Worldwide electronics printed circuit board design, fabrication, assembly, and test company.

Manufacturing Supervisor

* Managed 20 Slide Line Department employees for populating printed circuit boards.

* Supported Quality Engineering in process improvement techniques and procedure development.

Education:

Bachelor of Science, Engineering: Quality Control - K. W. University, Cheyenne, WY

Certified Six Sigma, Green Belt - Rowan / Cabarrus Community College

Electronics Engineering Technology, - United Electronic Institute, Louisville, KY

IPC Master Instructor, Chicago, IL - IPC-610, Electronic Workmanship Standards

Certified Zenger Miller Instructor, Rowan Cabarrus Community College

CQE – In Progress

Microsoft Expertise: Microsoft Office

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