Customer Service Quality Assurance
Resume:
Shawna Gilmore
Waco,Texas *****
***************@*****.***
Specialized Skills:
Microsoft Office Professional with Word,Excel, Access and PowerPoint
Typing 50+ WPM
Data Entry Experience
HIPAA Certified
Customer Service:
Established a successful history in the business office,customer service and retail industry. Some of the positions performed were as a seasibed records analyst for in bound and outbound call center enviroment, and as a professional retail sales associate. Strong sense of analytical and problem solving skills.
Organizational Skills:
Experienced with office administrative duties,high volume call center goals/stats,quality assurance reports,insurance claim updates, and escalated customer relations. able to multi-task and report goal progess to supervisor. Familiar with inner office policies and procedures.
Office Duties:
Targeted typing of 50+ WPM. Maintained data entry skills. Handled the input,filing,payment processing,billing,troubleshooting and maintenance of accounts.Experienced with various business computer,office and telephone systems due to employment history and college education. Some previous experience with accounting/bookkeeping.
Teamwork Ability
Provided motivation,encouragement and support to employees. Assisted with various company projects and fundraising when needed.
Education- Argosy University January 2012-present
Currently obtaining a Bachelor's degree in Psychology with the speciality of criminal justice and subtance abuse.
Midway High School- Graduated with honors Febuary 2006
Employment
EMSI, Inc. Client Records Analyst
Waco, Texas June 2006-July 2009
Goody's Family Clothing Store-Lead cashier
Waco, Texas November 2005- June 2006
Office/Phone volunteer
103.3 KWBU-FM
One Bear Place # 97296
Waco,Texas 76798
Contact: Loretta Howard
(254)71-7887
References
Catherine Ruark
Circulation Department,Waco Tribune Herald
Mary Howard
Admin Assistant,Baylor University History Department
Loretta Howard
Membership Manager,103.3 KWBU-FM
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